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faq-shop.md: add q&a #206

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faq-shop.md: add q&a
Stanislaw-bnk Apr 30, 2025
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faq-shop.md
Stanislaw-bnk Jun 5, 2025
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37 changes: 36 additions & 1 deletion content/faq-shop.md
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Expand Up @@ -34,7 +34,7 @@ Shipping costs are dependent on your address/country and products in your
shopping cart. The exact cost will be calculated upon checkout, based on the
provided shipping address.

#### Q: How do you ensure the safe shipping of the full PC build?
#### Q: How do you ensure the safe shipping of the PC build?

Inspecting Your Shipment: Before the shipment of full PC builds we take pictures
of both the hardware and packaging. After it leaves our office we do not have
Expand All @@ -49,6 +49,41 @@ so that we can initiate a damage claim with Freight. Failure to inspect for
damages at the time of delivery could result in Freight voiding any subsequent
damage claims.

### **Taxes & Import fees**

#### European Union

#### Q: Do the prices in the shop include VAT?

No, the prices listed in the shop are exclusive of VAT. 23% VAT may be added to
the final price of your order depending on your billing and shipping address.

#### Q: When can I use the 0% VAT option?

You can use the 0% VAT method if you have a valid EU VAT number, meaning your
billing address is registered to your company.

#### Q: If I order as a private person what VAT will I need to pay?

If you place an order as a private person, a 23% VAT will be added to your
order. This is because our company is based in Poland, and under EU regulations,
VAT is charged based on the seller's location, not the shipping country.
Therefore, even if your shipping address is in a different EU country, the
Polish VAT rate of 23% applies.

#### Outside of EU

#### Q: I live outside the European Union. Do I have to pay import taxes?

Yes, you may have to pay import taxes or customs fees when your order arrives in
your country. The price you pay in our shop does not include any import fees, as
these are determined by your country's tax and customs authorities. Every
country has its own rules regarding the import of goods, and they may apply
duties, taxes, or administrative charges.

The good news is that if your delivery address is outside the EU, all prices are
TAX-free, meaning you pay 23% less than our European customers.

### **Products**

#### Q: I have some questions about the certain products in your store
Expand Down