faq-shop.md: add q&a #206
faq-shop.md: add q&a #206
Conversation
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@rafkoch Request for approval — I have added new points to the FAQ (edited message). |
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@Stanislaw-bnk let's not forget about open repo and discussion in English |
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This hasn't been merged yet, I wanted to link to the updated FAQ to a client. :( @rafkoch cc |
content/faq-shop.md
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| #### Q: Do the prices in the shop include VAT? | ||
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| No, the prices listed in the shop are exclusive of VAT. 23% VAT may be added to | ||
| the final price of your order depending on your billing and shipping address. |
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@Stanislaw-bnk
Comment:
The current phrase “depending on your billing and shipping address” is a bit vague. To make it clearer that VAT depends primarily on the destination country, we should revise this part. Mentioning the shipping address isn't technically wrong, but the term destination country is more precise and professional.
Suggested revision:
No, the prices listed in the shop are exclusive of VAT. A 23% VAT may be added depending on the destination country of your shipment.
Please check it @Stanislaw-bnk
content/faq-shop.md
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| #### Q: When can I use the 0% VAT option? | ||
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| You can use the 0% VAT method if you have a valid EU VAT number, meaning your | ||
| billing address is registered to your company. |
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@Stanislaw-bnk I believe this answer needs a small clarification: the 0% VAT rate (reverse charge) applies only when the customer is a business based in another EU country — not in Poland. For Polish companies, VAT must still be added.
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Update: 2742d18
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| #### Outside of EU | ||
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| #### Q: I live outside the European Union. Do I have to pay import taxes? |
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@Stanislaw-bnk ChatGPT gives me this feedback to Your version:
"Obecna forma sugeruje, że klienci na pewno zapłacą mniej — a to zależy od ich kraju i przepisów celnych.
Oto poprawiona i bardziej profesjonalna wersja:
Outside the EU
Q: I live outside the European Union. Do I have to pay import taxes?
A: Yes, you may have to pay import taxes or customs fees when your order arrives in your country. These charges are not included in the price you pay in our shop, as they are determined by your country's customs and tax regulations. Each country has its own rules, and duties, taxes, or administrative fees may apply.
The good news: If your delivery address is outside the EU, VAT is not charged at checkout — so you pay 0% VAT, which effectively means 23% less than EU customers. However, your local authorities may still apply import charges upon delivery.
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Please check it according to Your knowledge.
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Modified: 2742d18
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