faq-shop.md: add q&a

content/faq-shop.md

@@ -34,7 +34,7 @@ Shipping costs are dependent on your address/country and products in your
 shopping cart. The exact cost will be calculated upon checkout, based on the
 provided shipping address.
 
-#### Q: How do you ensure the safe shipping of the full PC build?
+#### Q: How do you ensure the safe shipping of the PC build?
 
 Inspecting Your Shipment: Before the shipment of full PC builds we take pictures
 of both the hardware and packaging. After it leaves our office we do not have
@@ -49,6 +49,47 @@ so that we can initiate a damage claim with Freight. Failure to inspect for
 damages at the time of delivery could result in Freight voiding any subsequent
 damage claims.
 
+### **Taxes & Import fees**
+
+#### European Union
+
+#### Q: Do the prices in the shop include VAT?
+
+No, the prices listed in the shop are exclusive of VAT. A 23% VAT may be added
+to the final price of your order, depending on the destination country of your
+shipment.
+
+#### Q: When can I use the 0% VAT option?
+
+You can use the 0% VAT rate (reverse charge) if you're a business customer based
+in another EU country (outside of Poland) and provide a valid EU VAT number. In
+this case, your billing address must be registered to your company.
+
+Please note that the 0% VAT rate does not apply to companies based in Poland —
+for Polish businesses, the standard 23% VAT must still be added.
+
+#### Q: If I order as a private person what VAT will I need to pay?
+
+If you place an order as a private person, a 23% VAT will be added to your
+order. This is because our company is based in Poland, and under EU regulations,
+VAT is charged based on the seller's location, not the shipping country.
+Therefore, even if your shipping address is in a different EU country, the
+Polish VAT rate of 23% applies.
+
+#### Outside of EU
+
+#### Q: I live outside the European Union. Do I have to pay import taxes?
+
+Yes, you may have to pay import taxes or customs fees when your order arrives in
+your country. These charges are not included in the price you pay in our shop,
+as they are determined by your country's customs and tax regulations. Each
+country has its own rules, and duties, taxes, or administrative fees may apply.
+
+The good news: If your delivery address is outside the EU, no VAT is charged at
+checkout — you pay 0% VAT. This effectively means you're paying 23% less than
+customers within the EU. However, please be aware that your local authorities
+may still apply import duties or other charges upon delivery.
+
 ### **Products**
 
 #### Q: I have some questions about the certain products in your store