✨ Source Zendesk Support: migration to low-code

airbyte-integrations/connectors/source-zendesk-support/acceptance-test-config.yml

@@ -32,6 +32,8 @@ acceptance_tests:
             bypass_reason: "not available in current subscription plan"
           - name: "post_comment_votes"
             bypass_reason: "not available in current subscription plan"
+          - name: "ticket_activities"
+            bypass_reason: "There is a retention period which requires too much maintenance"
           - name: "tags"
             bypass_reason: "API issue" # TODO: remove this after all changes being merged
   incremental:

airbyte-integrations/connectors/source-zendesk-support/integration_tests/expected_records.jsonl

@@ -32,7 +32,6 @@
 {"stream": "satisfaction_ratings", "data": {"url": "https://d3v-airbyte.zendesk.com/api/v2/satisfaction_ratings/7235633102607.json", "id": 7235633102607, "assignee_id": null, "group_id": null, "requester_id": 361089721035, "ticket_id": 146, "score": "offered", "created_at": "2023-06-19T18:01:40Z", "updated_at": "2023-06-19T18:01:40Z", "comment": null}, "emitted_at": 1720179592962}
 {"stream": "satisfaction_ratings", "data": {"url": "https://d3v-airbyte.zendesk.com/api/v2/satisfaction_ratings/8178725484175.json", "id": 8178725484175, "assignee_id": null, "group_id": null, "requester_id": 8178212241935, "ticket_id": 158, "score": "offered", "created_at": "2023-10-20T12:01:58Z", "updated_at": "2023-10-20T12:01:58Z", "comment": null}, "emitted_at": 1720179592971}
 {"stream": "satisfaction_ratings", "data": {"url": "https://d3v-airbyte.zendesk.com/api/v2/satisfaction_ratings/9862120719631.json", "id": 9862120719631, "assignee_id": null, "group_id": null, "requester_id": 9861847678735, "ticket_id": 161, "score": "offered", "created_at": "2024-05-28T21:01:33Z", "updated_at": "2024-05-28T21:01:33Z", "comment": null}, "emitted_at": 1720179592979}
-{"stream":"ticket_activities","data":{"url":"https://d3v-airbyte.zendesk.com/api/v2/activities/11836244663055.json","id":11836244663055,"title":"Danylo commented on ticket #160: I hope so!.","verb":"tickets.comment","user_id":360786799676,"actor_id":9515132940047,"updated_at":"2025-01-29T18:21:22Z","created_at":"2025-01-29T18:21:22Z","object":{"comment":{"value":"I hope so!","public":true}},"target":{"ticket":{"id":160,"subject":"Stream filling request"}},"user":{"id":360786799676,"url":"https://d3v-airbyte.zendesk.com/api/v2/users/360786799676.json","name":"Team Airbyte","email":"[email protected]","created_at":"2020-11-17T23:55:24Z","updated_at":"2025-01-31T21:22:08Z","time_zone":"Pacific/Noumea","iana_time_zone":"Pacific/Noumea","phone":null,"shared_phone_number":null,"photo":{"url":"https://d3v-airbyte.zendesk.com/api/v2/attachments/7282857066895.json","id":7282857066895,"file_name":"Airbyte_logo_220x220.png","content_url":"https://d3v-airbyte.zendesk.com/system/photos/7282857066895/Airbyte_logo_220x220.png","mapped_content_url":"https://d3v-airbyte.zendesk.com/system/photos/7282857066895/Airbyte_logo_220x220.png","content_type":"image/png","size":5442,"width":80,"height":80,"inline":false,"deleted":false,"thumbnails":[{"url":"https://d3v-airbyte.zendesk.com/api/v2/attachments/7282824912911.json","id":7282824912911,"file_name":"Airbyte_logo_220x220_thumb.png","content_url":"https://d3v-airbyte.zendesk.com/system/photos/7282857066895/Airbyte_logo_220x220_thumb.png","mapped_content_url":"https://d3v-airbyte.zendesk.com/system/photos/7282857066895/Airbyte_logo_220x220_thumb.png","content_type":"image/png","size":1422,"width":32,"height":32,"inline":false,"deleted":false}]},"locale_id":1,"locale":"en-US","organization_id":360033549136,"role":"admin","verified":true,"external_id":null,"tags":[],"alias":"Team Airbyte","active":true,"shared":false,"shared_agent":false,"last_login_at":"2025-01-31T21:22:08Z","two_factor_auth_enabled":null,"signature":null,"details":null,"notes":null,"role_type":4,"custom_role_id":360006308896,"moderator":true,"ticket_restriction":null,"only_private_comments":false,"restricted_agent":false,"suspended":false,"default_group_id":360003074836,"report_csv":true,"user_fields":{"test_display_name_checkbox_field":false,"test_display_name_decimal_field":null,"test_display_name_text_field":null}},"actor":{"id":9515132940047,"url":"https://d3v-airbyte.zendesk.com/api/v2/users/9515132940047.json","name":"Danylo","email":"[email protected]","created_at":"2024-04-12T13:38:07Z","updated_at":"2024-04-12T13:38:07Z","time_zone":"Pacific/Noumea","iana_time_zone":"Pacific/Noumea","phone":null,"shared_phone_number":null,"photo":null,"locale_id":1,"locale":"en-US","organization_id":null,"role":"end-user","verified":false,"external_id":null,"tags":[],"alias":"","active":true,"shared":false,"shared_agent":false,"last_login_at":null,"two_factor_auth_enabled":null,"signature":null,"details":"","notes":"","role_type":null,"custom_role_id":null,"moderator":false,"ticket_restriction":"requested","only_private_comments":false,"restricted_agent":true,"suspended":false,"default_group_id":null,"report_csv":false,"user_fields":{"test_display_name_checkbox_field":false,"test_display_name_decimal_field":null,"test_display_name_text_field":null}}},"emitted_at":1738602991286}
 {"stream": "ticket_audits", "data": {"id": 10021116193295, "ticket_id": 160, "created_at": "2024-06-19T09:49:54Z", "author_id": 9515132940047, "metadata": {"system": {"message_id": "<[email protected]>", "client": "Microsoft Outlook 16.0", "email_id": "01J0QYE6SGCX3Z936BFETHRR8P", "ip_address": "024.06.19.02", "raw_email_identifier": "10414779/4fe5f3c6-857a-4560-a065-aae562a36b53.eml", "json_email_identifier": "10414779/4fe5f3c6-857a-4560-a065-aae562a36b53.json", "eml_redacted": false, "location": "Mountain View, CA, United States", "latitude": 37.3859, "longitude": -122.0882}, "custom": {}, "flags": [15], "flags_options": {"15": {"trusted": true}}, "trusted": true, "suspension_type_id": null}, "events": [{"id": 10021099820047, "type": "Comment", "author_id": 9515132940047, "body": "\n\n\n\nI hope so!", "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\"page: WordSection1;\"><p style=\"font-size: 11.0pt; margin: 0in 0in .0001pt;\" dir=\"auto\">&nbsp;</p><p style=\"font-size: 11.0pt; margin: 0in 0in .0001pt;\" dir=\"auto\">&nbsp;</p><p style=\"font-size: 11.0pt; margin: 0in 0in .0001pt;\" dir=\"auto\">I hope so!</p><p style=\"font-size: 11.0pt; margin: 0in 0in .0001pt;\" dir=\"auto\">&nbsp;</p></div></div>", "plain_body": "&nbsp;  &nbsp;  I hope so!  &nbsp;", "public": true, "attachments": [], "audit_id": 10021116193295}, {"id": 10021116193423, "type": "Notification", "via": {"channel": "rule", "source": {"from": {"deleted": false, "title": "Notify assignee of comment update", "id": 360011363236, "revision_id": 1}, "rel": "trigger"}}, "subject": "[{{ticket.account}}] Re: {{ticket.title}}", "body": "This ticket (#{{ticket.id}}) has been updated.\n\n{{ticket.comments_formatted}}", "recipients": [360786799676]}], "via": {"channel": "email", "source": {"from": {"address": "[email protected]", "name": "Danylo", "original_recipients": ["[email protected]", "[email protected]"]}, "to": {"name": "Airbyte", "address": "[email protected]"}, "rel": null}}}, "emitted_at": 1720179595459}
 {"stream": "ticket_audits", "data": {"id": 10020996855439, "ticket_id": 160, "created_at": "2024-06-19T09:28:21Z", "author_id": 360786799676, "metadata": {"system": {"client": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36", "ip_address": "45.89.90.157", "location": "Lviv, 46, Ukraine", "latitude": 49.839, "longitude": 24.0191}, "custom": {}}, "events": [{"id": 10020996855567, "type": "Change", "value": "high", "field_name": "priority", "previous_value": "normal"}], "via": {"channel": "web", "source": {"from": {}, "to": {}, "rel": null}}}, "emitted_at": 1720179595472}
 {"stream": "ticket_audits", "data": {"id": 10020982311311, "ticket_id": 160, "created_at": "2024-06-19T09:27:57Z", "author_id": 360786799676, "metadata": {"system": {"client": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36", "ip_address": "45.89.90.157", "location": "Lviv, 46, Ukraine", "latitude": 49.839, "longitude": 24.0191}, "custom": {}}, "events": [{"id": 10020982311439, "type": "Change", "value": "normal", "field_name": "priority", "previous_value": "high"}], "via": {"channel": "web", "source": {"from": {}, "to": {}, "rel": null}}}, "emitted_at": 1720179595483}

airbyte-integrations/connectors/source-zendesk-support/metadata.yaml

@@ -11,7 +11,7 @@ data:
   connectorSubtype: api
   connectorType: source
   definitionId: 79c1aa37-dae3-42ae-b333-d1c105477715
-  dockerImageTag: 4.7.1
+  dockerImageTag: 4.8.0
   dockerRepository: airbyte/source-zendesk-support
   documentationUrl: https://docs.airbyte.com/integrations/sources/zendesk-support
   githubIssueLabel: source-zendesk-support