[$250] Hybrid Android&iOS - Merge account - Paragraphs in "We’re working on it" page have different style on iOS and mweb

[IuliiaHerets]

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Version Number: 9.1.24-2
Reproducible in staging?: Yes
Reproducible in production?: N/A - new feature, doesn't exist in prod
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: No, reproducible on hybrid only
If this was caught during regression testing, add the test name, ID and link from TestRail: Exp
Email or phone of affected tester (no customers): [email protected]
Issue reported by: Applause Internal Team
Device used: iPhone 15 Pro Max . iOS 18.4
App Component: User Settings

Action Performed:

1. Launch Expensify app.
2. Go to Settings > Security.
3. Tap Merge account.
4. Enter a phone number (+18005555555ab).
5. Mark "I understand this is not reversible" checkbox.
6. Click Next.
7. Compare the paragraphs in "We’re working on it" page on iOS app and mweb.

or

1. Directly open https://staging.new.expensify.com/settings/security/merge-accounts/+18005555555ab/result/err_saml_not_supported link on mweb and iOS app.

Expected Result:

The paragraphs in "We’re working on it" page will have the same style on iOS app and mweb.

Actual Result:

The paragraphs in "We’re working on it" page have different style on iOS app and mweb.

On iOS, it shows:
We don’t yet support merging accounts on New Expensify. Please take this action on Expensify Classic instead.Feel free to reach out to Concierge if you have any questions!

On mweb, it shows:
We don’t yet support merging accounts on New Expensify. Please take this action on Expensify Classic instead.
Feel free to reach out to Concierge if you have any questions!

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

https://github.com/user-attachments/assets/a3631695-1097-4a88-ad06-1454651fa0f9

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• Upwork Job ID: 1909687307888709244
• Last Price Increase: 2025-04-08

Issue Owner

Current Issue Owner: @Pujan92

[melvin-bot]

Triggered auto assignment to @luacmartins (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

Triggered auto assignment to @slafortune (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021909687307888709244

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @Pujan92 (External)

[ChavdaSachin]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Merge account - Paragraphs in "We’re working on it" page have different style on iOS and mweb

What is the root cause of that problem?

Here we are using styles.dblock style which is limited to web(reference) and hence creates inconsistency between ios-Native and web style.

App/src/pages/settings/Security/MergeAccounts/MergeResultPage.tsx

Line 140 in 8648481

<Text style={[styles.dBlock, styles.textAlignCenter, styles.textSupporting, styles.mt2]}>

What changes do you think we should make in order to solve the problem?

Remove styles.dblock style here.

App/src/pages/settings/Security/MergeAccounts/MergeResultPage.tsx

Line 140 in 8648481

<Text style={[styles.dBlock, styles.textAlignCenter, styles.textSupporting, styles.mt2]}>

Note

this page is not only limited to hybrid app.

Small changes like adding white space might be needed which could be handled during PR phase.

What specific scenarios should we cover in automated tests to prevent reintroducing this issue in the future?

NA

What alternative solutions did you explore? (Optional)

Better remove the whole wrapper here and join it with previous wrapper.

App/src/pages/settings/Security/MergeAccounts/MergeResultPage.tsx

Lines 139 to 150 in 8648481

	<Text style={[styles.textSupporting, styles.textAlignCenter]}>{translate('mergeAccountsPage.mergePendingSAML.limitedSupport')}</Text>
	<Text style={[styles.dBlock, styles.textAlignCenter, styles.textSupporting, styles.mt2]}>
	{translate('mergeAccountsPage.mergePendingSAML.reachOutForHelp.beforeLink')}
	<TextLink
	onPress={() => {
	navigateToConciergeChat();
	}}
	>
	{translate('mergeAccountsPage.mergePendingSAML.reachOutForHelp.linkText')}
	</TextLink>
	{translate('mergeAccountsPage.mergePendingSAML.reachOutForHelp.afterLink')}
	</Text>

<Text style={[styles.textSupporting, styles.textAlignCenter]}>{translate('mergeAccountsPage.mergePendingSAML.limitedSupport')}
    {translate('mergeAccountsPage.mergePendingSAML.reachOutForHelp.beforeLink')}
    <TextLink
        onPress={() => {
            navigateToConciergeChat();
        }}
    >
        {translate('mergeAccountsPage.mergePendingSAML.reachOutForHelp.linkText')}
    </TextLink>
    {translate('mergeAccountsPage.mergePendingSAML.reachOutForHelp.afterLink')}
</Text>

[Pujan92]

I think this issue also needs to be considered in the follow-up PR #47073 (comment)

cc: @slafortune @allroundexperts

[Pujan92]

@slafortune Plz assign this to @allroundexperts and @parasharrajat as this will be handled in their follow-up PR of issue #47073

[ChavdaSachin]

@allroundexperts I've already posted the solution to this issue here .
feel free to use my RCA and save up some time.
cc. @parasharrajat