Costco-chatbot

Building a customer service chatbot with OpenAI Agents SDK

Table of Contents

1. About The Project
2. Getting Started
3. Usage
4. Contact
5. Acknowledgments

About The Project

OpenAI Agents SDK was used to automate multi-turn conversations with two sets of agents, one playing the role of a chatbot, the other acting as the customer.

Getting Started

1. Create a virtual environment

mkdir Costco_chatbot
cd Costco_chatbot
python -m venv .venv

2. Activate virtual environment

source .venv/bin/activate

3. Install OpenAI Agents SDK

pip install openai-agents

4. Set up environment variables in a .env file

   [!NOTE] You can also set your model choice here, but I used the default OpenAIResponsesModel.

OPENAI_API_KEY="your_openai_api_key"

Usage

• chatbotAgents.py
  • Details and actual instructions for chatbot agents
  • Individual multiturn testing or single shot
• customerAgents.py
  • Details about agents acting as the customer
  • Function tool that returns an arbitrarily selected question
• singleShot.py
  • Single shot testing in batches or using an excel spreadsheet
• runTests.py
  • Automated multiturn testing
  • Change the spreadsheet used in the function tool in customerAgents.py to use different datasets
• voiceover.py
  • Trying to use ElevenLABS for AI voiceover
  • Unrelated to OpenAI Agents SDK

Contact

Vienna Zhao - [email protected]

Project Link: Costco customer chatbot project

Acknowledgements

• Official documentation
• Model Spec of OpenAI models
• Repo with examples
• Travelling agent by Cole Medin
  • Cole Medin on Youtube
• README-template