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rasantan/README.md

🔧 Tech Support Engineer | Problem Solver

💡 My Tech Philosophy

"Technology should empower - when it fails, empathy becomes the ultimate troubleshooting tool."

Core Principles:

  • 🎯 Preventive Maintenance > Reactive Fixes
  • 🤖 Automate Repetitive Tasks
  • 📚 Document Everything
  • 😊 User Experience First

📈 Metrics That Matter

{
  "mark": "bar",
  "encoding": {
    "x": {"field": "category", "type": "ordinal"},
    "y": {"field": "value", "type": "quantitative"}
  },
  "data": {
    "values": [
      {"category": "Incident Resolution", "value": 98},
      {"category": "User Satisfaction", "value": 95},
      {"category": "Process Automation", "value": 40}
    ]
  }
}

LinkedIn ITIL Certified

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