Propossal for SDK without AMS

[elopezanaya]

PR Details

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Id of the task, bug, story or other reference

Description

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There are some customer that doesnt support attachment scenarios as part of their business cases, but the SDK is loading either way if is used or not.

The load of AMS is one of the most expensive during initialization ,, so there is no point to impose this component when is not in use.

Solution Proposed

Detail what is the solution proposed, include links to design document if required or any other document required to support the solution

Offer the option for customers to opt out to load AMS client during initialization, and offer an after load option to enable /disable the AMS client taking control over attachment operation such as upload /download.

This will also provide flexibility for customers to decide when to add AMS in case they need it.

Acceptance criteria

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Test cases and evidence

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Config for Customer and Agent Disabled : Dont load AMS

Agent allowed but no customer

Customer enabled, load iframe

Sanity Tests

• You have tested all changes in Popout mode
• You have tested all changes in cross browsers i.e Edge, Chrome, Firefox, Safari and mobile devices(iOS and Android)
• Your changes are included in the CHANGELOG

A11y

• You have run the Automated Accessibility Check and have no reported issues

Please provide justification if any of the validations has been skipped.