Embed Jitsi video inside Mattermost will result in no permission

[OPNetworkLOL]

Mattermost Version
CLIENT: 5.8.0-Desktop-Windows
SERVER: 9.8.0
Plugin Version
master

Describe the issue
Embed Jitsi video inside Mattermost will result in no permission (even if permission is granted, only mattermost-calls can access the microphone and camera)

Server Error Logs
NO ERROR

Google Chrome Error Logs
024-06-07T06:23:13.093Z [modules/RTC/RTCUtils.js] Failed to get access to local media. NotAllowedError: Permission denied {"video":false,"audio":{"autoGainControl":false,"echoCancellation":false,"noiseSuppression":false,"channelCount":2}}
2024-06-07T06:23:13.093Z [features/base/tracks] Failed to create local tracks ['audio'] or {gum: {…}, name: 'gum.permission_denied', message: 'User denied permission to use device(s): audio', stack: 'Error\n at new or (https://meet.example.com…ks.com/libs/lib-jitsi-meet.min.js?v=7790:2:860527'}

Screenshots

Additional context
Add any other context about the problem here.

[ageekhere]

I also have the same issue, cannot give permission to mic and camera.

[x2rist]

Has anyone solved this situation?

[daboriginal]

I've the same issue on Win10 with MM 5.10.0
I can not switch on camera, microphone and share the desktop

[VincentSC]

In MacOS you need to enable access at the OS-level, under "Privacy & Security" according to the various other bug-reports of the past 4 to 5 years.

Two problems with this solution:

• Mattermost is not listed under Camera
• It does not help to have Microphone

So in other words: it's very broken again. I assume that the microphone-permission is ok and should be solved in this plugin? The Video-permission is a bug of the Mattermost app.

[anemoijereja-eden]

This issue still persists on the Mattermost desktop client as of June 2025.

Embedded Jitsi meetings are unable to access the microphone and camera, even when permissions are granted, suggesting the problem remains unresolved in the current plugin or client version.

I have the permissions enabled in the desktop client for my server, but it shows permission denied in the embed window for both microphone and camera. works inside the web browser just fine.