Skip to content

Update bug_report.md #72

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
merged 1 commit into from
Aug 14, 2024
Merged

Update bug_report.md #72

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
12 changes: 8 additions & 4 deletions .github/ISSUE_TEMPLATE/bug_report.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -38,7 +38,11 @@ If you are having a build issue, we would like to know about your machine.
Add any other context about the problem here.

**JWP Ticketing**
To expedite resolution and maintain confidentiality, we kindly request that you submit a JWP [ticket](https://support.jwplayer.com/hc/en-us/requests/new) in conjunction with this new `Issue`. A JWP ticket provides a secure platform for sharing sensitive information related to the bug, request, or question, and directly associates the `Issue` with your account. This approach enhances our ability to track progress and provide timely updates.

| ℹ️ While `Issues` are valuable for open-source collaboration and will eventually be addressed, a JWP ticket is essential for establishing a clear timeline and ensuring efficient support. |
|:---|
To expedite resolution and maintain confidentiality, submit a JWP [request](https://support.jwplayer.com/hc/en-us/requests/new) in addition to this new `Issue`. A JWP request offers the following benefits:
* Associates the `Issue` with your company
* Permits securely share sensitive information related to the bug, request, or question
* Enhances JWP's ability to track progress and provide timely updates
* Enables you to track and manage multiple issues through a single platform

| ℹ️ While `Issues` are valuable for open-source collaboration, a JWP request ensures that you will receive clear timelines and efficient support. |
|:---|