[BUG] Random Crashes on Nexus Nightlies

[xen0m0rph2020]

Skin section

Other

Current Behavior

Randomly when moving around home screen or widgets or playing video Kodi crashes and restarts
This does not happen on nightlies prior to 15th October and on skins without TVMBHelper,

Expected Behavior

Does not crash

Steps To Reproduce

Move down or left or right selection or do nothing

Screenshots and Additional Info

kodi_crashlog_20221130182515.log

Checklist

• I have made a separate issue for each bug that I am reporting.
• I have searched the issues and this bug has not been reported.
• I am using the most recent skin version.
• I have confirmed that this bug does not occur in the default skin.

[xen0m0rph2020]

another crash log when Kodi is idle
kodi_crashlog_20221130182850.log

[xen0m0rph2020]

here is debug turned on
kodi_crashlog_20221130200446.log

[xen0m0rph2020]

please move to tvmb helper as I think its related to that

[jurialmunkey]

Log doesn't give me many clues really. Let's try disabling the TMDbHelper service to confirm whether it is actually TMDbHelper.

First up, disable "Blur" and "Clearlogo" from the appearance settings. You can use "Stretch" as a native Kodi replacement for Blur.

Then we're going to add a button to your skinshortcuts to disable the TMDbHelper service. Add a button either in a submenu or the powermenu with the custom action Skin.Reset(TMDBHelper.Service)

Clicking this button will disable the TMDbHelper service monitor. You won't get ratings any more (they'll be frozen on last item used) and a few other things won't work correctly, so it isn't suitable for long term use. But it will work well enough for testing.

If you still get crashes with the service disabled then the problem isn't TMDbHelper as that's the only thing running whilst idle.

PS: The skin will renable the Service setting on restart, so don't restart Kodi after changing it to test as it will just turn back on.

[roidy]

I can also confirm this issue, however it's not related to this plugin as it also happens with script.embuary.helper and script.embuary.info. I suspect it's a reoccurrence or related to this issue:-

https://forum.kodi.tv/showthread.php?tid=368069

[xen0m0rph2020]

Log doesn't give me many clues really. Let's try disabling the TMDbHelper service to confirm whether it is actually TMDbHelper.

First up, disable "Blur" and "Clearlogo" from the appearance settings. You can use "Stretch" as a native Kodi replacement for Blur.

Then we're going to add a button to your skinshortcuts to disable the TMDbHelper service. Add a button either in a submenu or the powermenu with the custom action Skin.Reset(TMDBHelper.Service)

Clicking this button will disable the TMDbHelper service monitor. You won't get ratings any more (they'll be frozen on last item used) and a few other things won't work correctly, so it isn't suitable for long term use. But it will work well enough for testing.

If you still get crashes with the service disabled then the problem isn't TMDbHelper as that's the only thing running whilst idle.

PS: The skin will renable the Service setting on restart, so don't restart Kodi after changing it to test as it will just turn back on.

Ok I have just done this and created button and selected it. I will see if it crashes now.
Although this test is dificult as the crash does not always happen right away sometimes I can boot kodi and watch a episode and then be ok and then next day I start kodi and it crashes. I not had issues with default skin but I did have the same issue on Cosmic skin by heppenowski which also uses the plugin but not sure what else it has in common with AZ2

[xen0m0rph2020]

I can also confirm this issue, however it's not related to this plugin as it also happens with script.embuary.helper and script.embuary.info. I suspect it's a reoccurrence or related to this issue:-

https://forum.kodi.tv/showthread.php?tid=368069

i do not agree those bugs are in pure Linux not LE. I have no crashes with Embury or its related plugins.
I get this crash on AZ2 and Cosmic only.

[Nuklear92]

Glad someone posted about this, yes! I'm actually getting lots of crashes with AH2 using it with Kodi 20.0 Beta 1. I get a crash mostly when I load lists using any addon even TMDb Helper. I have no clue what's wrong nor I get any log error issues. Kodi just crash flat out randomly when you load any lists, being about new movie/tv show releases, popular, trending, etc. It can happen with any lists and random. So, it's hard to ping point where the issue is coming from. 🤷‍♂️

Edit: BTW I'm on a Nvidia Shield TV Pro just in case it matters.

[xen0m0rph2020]

@jurialmunkey so after turning TVMBHelper off via the shortcut it has not crashed.
I turned off FLixArt and ClearLogo and it crashed before I got to use shortcut and then after it booted again I used the shortcut and since then no reboots. I will let you know if I get a reboot over weekend after disabling it.

[jurialmunkey]

@Nuklear92 - I think that's a different issue on Android with that Beta version specifically as other users were able to roll back to an earlier Kodi nightly and no longer had the issue.

Fairly sure this issue on Libre/CoreELEC is something different related to their implementation of python not liking something TMDbHelper is doing and instead of it properly handling an exception it is crashing.

On Windows with latest nightlies I have absolutely no issues at all. I switched over my main loungeroom NUC to Nexus about a week ago and haven't had a single crash. And that machine is getting a particularly good workout at the moment being Test Cricket season -- I've been able to run Live TV in Kodi uninterrupted for 8 hours a day without issue.

[jurialmunkey]

@xen0m0rph2020 - Thanks. Okay that's useful info. If it crashed with clearlogo/blur off then that rules out PIL being the culprit for once! Must be something the service monitor is doing specifically that LibreELEC or its python implementation doesn't like.

I'm going to try to install LibreELEC in a virtual machine and see if I can recreate the issue. Bit difficult to find out what the cause is if it doesn't happen for me personally on Windows.

EDIT: Turns out can't run LibreELEC in a VM.

I've tried to reproduce this issue on Linux Mint but can't. Skin and plugin work fine for me on both Linux and Windows nightlies.

[xen0m0rph2020]

@xen0m0rph2020 - Thanks. Okay that's useful info. If it crashed with clearlogo/blur off then that rules out PIL being the culprit for once! Must be something the service monitor is doing specifically that LibreELEC or its python implementation doesn't like.

I'm going to try to install LibreELEC in a virtual machine and see if I can recreate the issue. Bit difficult to find out what the cause is if it doesn't happen for me personally on Windows.

EDIT: Turns out can't run LibreELEC in a VM.

I've tried to reproduce this issue on Linux Mint but can't. Skin and plugin work fine for me on both Linux and Windows nightlies.

That must mean its isolated to LE builds. If I could I would buy you a Pi so you can test lol
Is there any debug output you can add to the plugin which will enable more logging to occur?

[xyzfre]

@Nuklear92 - I think that's a different issue on Android with that Beta version specifically as other users were able to roll back to an earlier Kodi nightly and no longer had the issue.

Fairly sure this issue on Libre/CoreELEC is something different related to their implementation of python not liking something TMDbHelper is doing and instead of it properly handling an exception it is crashing.

On Windows with latest nightlies I have absolutely no issues at all. I switched over my main loungeroom NUC to Nexus about a week ago and haven't had a single crash. And that machine is getting a particularly good workout at the moment being Test Cricket season -- I've been able to run Live TV in Kodi uninterrupted for 8 hours a day without issue.

This is great news to hear I've been holding back on Nexus but after reading this post I'm also running Windows with AH2 definitely going to install Nexus today to give it a test run I'm hearing it's super fast using AH2