FYI: Audacity crashes after OpenVINO installation - RESOLVED

[AdamOranchak]

This issues seems to be somewhat common and I fixed it in a way that I haven't seen reported.

I have an Alienware R17 laptop with an Nvidia GeForce RTX 3070 laptop graphics chip running Widows 11. The crash happens with Audacity 3.7.1-64bit and OpenVINO for Audacity 3.7.1-R4.2-64bit. I tried removing openvino_intel_npu_plugin.dll from C:\Program Files\Audacity which didn't resolve the problem. However, I noticed the OpenCL.dll. I have seen OpenCL problems with the Intel UHD Graphics driver. Disabling it fixed the problem for me.

Right click and select "disable". I hope this helps people.

[RyanMetcalfeInt8]

Hi @AdamOranchak,

Thanks for taking the time to report this. There's a been a few times that folks have reported issues that seem related to specific combinations of OpenCL / Graphics drivers, but I haven't really had much to go on. Any chance you still have the crash log?

Another possible thing to try is to delete the OpenCL.dll that is installed with our plugins. Windows usually has some 'system' version of OpenCL.dll already installed, so perhaps there is some conflict here.

Thanks again, Ryan

[RyanMetcalfeInt8]

Oh, also, your Intel UHD graphics driver is somewhat up to date?

[AdamOranchak]

Hi Ryan, No, I don't have a crash log. Sorry. I'm pretty sure my Intel UHD is up to date. I should check. Best, Adam

…

On Sat, Feb 1, 2025 at 10:57 AM Ryan Metcalfe ***@***.***> wrote: Oh, also, your Intel UHD graphics driver is somewhat up to date? — Reply to this email directly, view it on GitHub <#366 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AK6STSD7YIHAEQ6GQ66OXID2NTVHJAVCNFSM6AAAAABWI6SU26VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDMMRZGAYDKNJVHA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[insipidlight]

I got this too:
EXCEPTION_ACCESS_VIOLATION_EXEC

This is on a 3060, with CUDA installed... and also Intel Iris XE. I disabled the integrated graphics, which made the Windows UI tiny, but Audacity started up. Thanks

[burlmd]

I ran into an EXCEPTION_ACCESS_VIOLATION_EXEC error. After disabling the Intel UHD Graphics 620 display adapter, I was able to start Audacity and run the OpenVINO effects. Later, I re-enabled the Intel UHD Graphics 620 display adapter and was able to start Audacity, but when I went to use the music separation effect, I ran into a second exception.

I've attached the crash reports here.

Windows Update says the best driver is installed for the display adapter, but I'm not sure that means the latest driver is installed.

Second-EXCEPTION_ACCESS_VIOLATION_EXEC_2.txt
First-EXCEPTION_ACCESS_VIOLATION_EXEC.txt