Home Connect: The rate limit "1000 calls in 1 day" was reached.

[jleinenbach]

The problem

Error obtaining data from the API: The rate limit "1000 calls in 1 day" was reached. Requests are blocked during the remaining period of 18295 seconds. (429)

What version of Home Assistant Core has the issue?

core-2025.3.0.dev202502251407

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Container

Integration causing the issue

Home Connect

Link to integration documentation on our website

No response

Diagnostics information

home-assistant_home_connect_2025-02-26T10-15-16.147Z.log

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

There are just 3 devices.

[home-assistant]

Hey there @DavidMStraub, @Diegorro98, @MartinHjelmare, mind taking a look at this issue as it has been labeled with an integration (home_connect) you are listed as a code owner for? Thanks!

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[Diegorro98]

Okey, that's related to #139389

Maybe the API rate limit error comes because it has tried too many times to setup the configuration entry...

We need to address that
Sorry for the inconvenience

[MartinHjelmare]

Note that 1000 requests per day is only 41 requests per hour.

[thk-socal]

I have 12 devices and over 300+ entries and this breaks on me now. Seemed to break a few weeks ago. I have pulled the latest dev version and I get the over 50 calls in one minute error during initialization. So it breaks on startup and never recovers. Is there anyway to add a limit to the initializing process to limit calls to40ish per minute?

[Diegorro98]

@thk-socal We currently have a limit on the devices that an entry can handle because we do at least 3/4 requests per appliance. But we are pretty aware of the issue and we are already working on that improvement.

[ConradReichel]

Hey there,
encountering an similiar problem during the Setup.
I use 7 devices with Home Connect and during the first initialization Home Connect set a request stop for 10 minutes each and after a few more tries now to 24 hours
"Error obtaining data from the API: The rate limit "1000 calls in 1 day" was reached."

Are there any updates in this issue?

[Carcept]

I have the same. Just bought a unit for home assistant and it works 4 days like a charm.

Now get the 1000 calls in 1 day, and it wont work anymore.

Have 6 devices in home connect.

[Carcept]

I installed Core 2025.4.0.dev202502270231 - seems to be solved:

How did you menage to update to this dev?

[heula]

I have the same issue for a week or two now.
Disabled polling but that makes no difference.

Core
2025.4.0b12
Supervisor
2025.03.4
Operating System
15.1
Frontend
20250331.0

[Diegorro98]

We made some changes to handle API rate limit issues, but we are aware that some issues remain related to this.

Would anyone mind enabling debug logs whenever your API rate limit gets restored, so that we can gather more information about the 1000 calls?

[Diegorro98]

@home-assistant add-label needs-more-information

[Diegorro98]

Would anyone mind enabling debug logs whenever your API rate limit gets restored, so that we can gather more information about the 1000 calls?

Just for clarification, I mean all the logs from the home connect integration (including the debug logs), no only the final error log.

[Zajic73]

Is it about this?

[jleinenbach]

The problem has not occurred for me for a long time. I suspect that the issue arose for me because I restarted the system several times in a row during maintenance work.

[Diegorro98]

Is it about this?

Yes!

[Zajic73]

Jde o tohle?

Ano!

OK, once the time limit expires, I'll turn on debugging and send the log. How long should I let it run?

[Diegorro98]

OK, once the time limit expires, I'll turn on debugging and send the log. How long should I let it run?

Until you get the error again

[Zajic73]

OK, once the time limit expires, I'll turn on debugging and send the log. How long should I let it run?

Until you get the error again

Hi, I'm sending the log.

home-assistant_home_connect_2025-04-09T04-10-13.103Z.log

[Diegorro98]

Awesome, thank you!

I've been revising the logs and I can see what is triggering the API rate limit in this case: the device has disconnected and connected up to 248 times in 10 hours...
So these are some things you can do to try to fix that:

• Check your appliance connection:
  • Check that it has a good connection
  • Using 2.4 GHz WiFi band can help
• Restart always help

@MartinHjelmare, these were the things that you did when you had this problem also, right?

By our side, maybe we can check if the appliance is connected and disconnected multiple times in a period of time, block the updates to avoid API rate limit, and rise an issue with the above steps to help other users to fix that problem, which will enable back the updates once the user clicks on fix.

[Diegorro98]

@home-assistant remove-label needs-more-information

[Zajic73]

Skvělé, děkuji!

Prováděl jsem revizi protokolů a vidím, co v tomto případě spouští limit rychlosti API: zařízení se odpojilo a připojilo až 248krát za 10 hodin... Zde je několik věcí, které můžete udělat, abyste to zkusili napravit:

• Zkontrolujte připojení vašeho spotřebiče:

  • Zkontrolujte, zda má dobré spojení
  • Pomoci může použití pásma WiFi 2,4 GHz

• Vždy pomůže restart

@MartinHjelmare, to byly věci, které jsi dělal, když jsi měl také tento problém, že?

Na naší straně možná můžeme zkontrolovat, zda je zařízení připojeno a odpojeno několikrát za určitou dobu, zablokovat aktualizace, abychom se vyhnuli limitu rychlosti API, a vyvolat problém s výše uvedenými kroky, abychom pomohli ostatním uživatelům tento problém vyřešit, což umožní zpětné aktualizace, jakmile uživatel klikne na opravu.

​Hello, I've been experiencing this issue for about a month; previously, everything was perfectly fine. The Wi-Fi access point is approximately 2 meters away from the appliances. ​Thank you very much for the analysis, I will try to implement the recommended actions.

[MartinHjelmare]

In my case it seems to have helped to move the device to a pure 2.4 GHz network instead of my regular mixed network.

Here's some general advise from Home Connect on Wi-Fi:
https://www.home-connect.com/global/help-support/error-codes#/Togglebox=15362315-13320636-1/

[christian1986]

Worked fine for some weeks, now it’s back with the limit problem.

I have five devices.

[Diegorro98]

Please, if the issue is still happening, add debug logs so we can know what is happening.

@christian1986, since the issue has already occurred and you cannot get debug logs from that issue, review the connectivity entity history of all appliances from 24 hours before the issue up to the time it happened to see if the any of the appliances had connectivity issues, as it is our primary suspect and should be resolved with #142615 once it's released.