Unresponsive with /sync error

[Half-Shot]

Description

The app became unresponsive and I had to kill it.

Steps to reproduce

• Not sure, was just typing and it froze.

This is the only standout logging I could find.

2018-10-16T13:58:31.361Z E Caught /sync error Error: live timeline 0 is no longer live - it has a neighbouring timeline
    at b.addLiveEvents (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:53:159018)
    at b._processRoomEvents (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:60:46893)
    at file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:60:42422
    at C (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:30:34600)
    at Generator._invoke (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:30:34388)
    at Generator.e.(anonymous function) [as next] (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:30:34779)
    at Generator.c (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:1:140569)
    at m._promiseFulfilled (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:1:97592)
    at file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:1:99619
From previous event:
    at R.j [as _captureStackTrace] (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:1:83589)
    at new m (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:1:96463)
    at b.<anonymous> (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:1:99556)
    at b._processSyncResponse (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:60:44015)
    at b.<anonymous> (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:60:36986)
    at C (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:30:34600)
    at Generator._invoke (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:30:34388)
    at Generator.e.(anonymous function) [as next] (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:30:34779)
    at Generator.c (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:1:140569)
    at m._promiseFulfilled (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:1:97592)
    at m (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:1:68843)
    at d (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:1:68729)
    at l._drainQueues (file:///opt/Riot/resources/webapp/bundles/b6d6a8e1f89935e9cbea/bundle.js:1:70237)

Version information

• Platform: desktop

For the desktop app:

• OS: Ubunut
• Version: 0.17.0

[shkshk90]

I am using the windows desktop app.
After updating today, everynow and then riot crashes.
it happened like 7 times in 2 hours.
I am not able to check the cause but I assume it is the same error.

[i47320673]

Seems that I have the same issue. No window showed after startup /opt/Riot/riot-web on Kubuntu 14.04 Trusty installed via repository https://riot.im/packages/debian/...
4 process with riot-web started running but nothing appear.

[lampholder]

@shkshk90

I am using the windows desktop app.
After updating today, everynow and then riot crashes.
it happened like 7 times in 2 hours.
I am not able to check the cause but I assume it is the same error.

This sounds like #7512

@i47320673

Seems that I have the same issue. No window showed after startup /opt/Riot/riot-web on Kubuntu 14.04 Trusty installed via repository https://riot.im/packages/debian/...
4 process with riot-web started running but nothing appear.

Does this sound like the same issue? @Half-Shot reports that his app became unresponsive, but it sounds like your riot didn't get as far a appearing on the screen?

[i47320673]

@shkshk90

I am using the windows desktop app.
After updating today, everynow and then riot crashes.
it happened like 7 times in 2 hours.
I am not able to check the cause but I assume it is the same error.

This sounds like matrix-org/riot-web-rageshakes#1040

@i47320673

Seems that I have the same issue. No window showed after startup /opt/Riot/riot-web on Kubuntu 14.04 Trusty installed via repository https://riot.im/packages/debian/...
4 process with riot-web started running but nothing appear.

Does this sound like the same issue? @Half-Shot reports that his app became unresponsive, but it sounds like your riot didn't get as far a appearing on the screen?

Does not appear. There are no main window or some error/warning window. 4 proceses started (a main process, 2 child processes and 1 child-child process). No visible activities or error logs.
I've rolled back to 13.5 (prev avail off deb-packge) but can reinstall 17.0 to reproduce issue.
13.5 now and 16.5 before upgrade works well.

[i47320673]

As i remember 1st run after full restart OS there was empty main window frame (frame and window header). But in next run this does not show (just 4 processes in ps -fe|grep riot-web)

[Half-Shot]

@lampholder: I plucked this error out as the most likely candidate, but I have no idea what caused Riot / Electron to become unresponsive.

[shkshk90]

@lampholder I am not able to open the link that you provided.
This might not be my issue, but I am definitely seeing this issue #7512 .
I posted here before it was opened.
Thanks anyway.

[lampholder]

@lampholder I am not able to open the link that you provided.

@shkshk90 Hi, yes - sorry, I linked the wrong issue in a hurry :(