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Error downloading image #28017

Closed as not planned
Closed as not planned
@tioneb9

Description

@tioneb9

Steps to reproduce

In a encrypted forum, one user loads an image, but no one can see it. Same behavior on multiple platforms. Same behavior with file exchange. This worked up to yesterday. Text exchange still works fine.

Outcome

Getting error msg "Error downloading image" or "Erreur lors du déchiffrement de l'image" for images. Getting error msg "Error downloading file" or "Erreur lors du déchiffrement de la pièce jointe" for a file.

What did you expect?

The posted image or file is seen by all users registered in the encrypted forum.

What happened instead?

No one sees the posted image or file. Getting error msg "Error downloading image" or "Erreur lors du déchiffrement de l'image" for images. Getting error msg "Error downloading file" or "Erreur lors du déchiffrement de la pièce jointe" for a file.

Operating system & application version

Linux Mint Cinnamon 20.3 - Element version 1.11.29; Windows 10; Android - Element version 1.5.32.

How did you install the app?

Linux, a long time ago using Element.io repo. Windows, a download from Element.io website. Android, a while ago, from the Android App store.

Homeserver

Using matrix.org.

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    Labels

    A-File-DownloadO-OccasionalAffects or can be seen by some users regularly or most users rarelyS-MajorSeverely degrades major functionality or product features, with no satisfactory workaroundT-Defect

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