Answer more common questions in the deactivate dialog

[turt2live]

People think that the user ID will be released for them to register again, or that the account can be reactivated. The paragraphs of copy might need trimming down.

[Palid]

@daniellekirkwood can you have a look on this one?

[daniellekirkwood]

Happy to, thanks for the tag @Palid

@turt2live Do you have a screenshot or steps to reproduce? I'm not quite understanding the ask yet. Thanks!

[BrenBarn]

There really needs to be some better terminology for this, since people routinely ask in the Matrix HQ room about how to reactivate their account. I get that "delete" isn't ideal either because it may make people think the name is "gone" and a new account with that name can be recreated. But I still think "delete" is preferable to "deactivate" as at least people are more likely to realize that deletion is a permanent action. Or we could go through a thesaurus or whatever and find some better phrasing. (Destroy? Nuke? Annihilate? Permafreeze?)

[turt2live]

@daniellekirkwood This is the current deactivation dialog (authentication at the bottom may vary):

It's pretty wordy.

The dialog's text is largely focused on the privacy implications, which is good but doesn't really help the end user understand that it's truly impossible (for us) to re-activate the account. We might want to take a look at the word "deactivate" as a whole - though technically accurate, it provides false hope that an account can be re-established.

Conversations with Trust & Safety might be required to keep the legal accuracy of the text without sacrificing the readability.

[daniellekirkwood]

Thank you!

I am adding the labels needed to get this in the right place on our backlog.