feat(source-zendesk-support): new article attachments with file transfer support

airbyte-integrations/connectors/source-zendesk-support/integration_tests/expected_records.jsonl

@@ -49,6 +49,7 @@
 {"stream": "articles", "data": {"id": 7253351877519, "url": "https://d3v-airbyte.zendesk.com/api/v2/help_center/en-us/articles/7253351877519.json", "html_url": "https://d3v-airbyte.zendesk.com/hc/en-us/articles/7253351877519-Sample-article-Stellar-Skyonomy-refund-policies", "author_id": 360786799676, "comments_disabled": false, "draft": true, "promoted": false, "position": 0, "vote_sum": 0, "vote_count": 0, "section_id": 7253394933775, "created_at": "2023-06-22T00:32:20Z", "updated_at": "2023-06-22T00:32:20Z", "name": "Sample article: Stellar Skyonomy refund policies", "title": "Sample article: Stellar Skyonomy refund policies", "source_locale": "en-us", "locale": "en-us", "outdated": false, "outdated_locales": [], "edited_at": "2023-06-22T00:32:20Z", "user_segment_id": null, "permission_group_id": 7253379449487, "content_tag_ids": [], "label_names": [], "body": "<p>All <strong>Stellar Skyonomy</strong> merchandise purchases are backed by our 30-day satisfaction guarantee, no questions asked. We even pay to have it shipped back to us. Additionally, you can cancel your <strong>Stellar Skyonomy</strong> subscription at any time. Before you cancel, review our refund policies in this article.</p><br><p><strong>Refund policy</strong></p><p>We automatically issue a full refund when you <a>initiate a return</a> within 30 days of delivery.<br><br>To <a>cancel an annual website subscription</a> you can do so at any time and your refund will be prorated based on the cancellation date.</p><br><p><strong>Request a refund</strong></p><p>If you believe you\u2019re eligible for a refund but haven\u2019t received one, contact us by completing a <a>refund request form.</a> We review every refund and aim to respond within two business days.<br><br>If you haven't received a refund you're expecting, note that it can take up to 10 business days to appear on your card statement.</p>", "user_segment_ids": []}, "emitted_at": 1720179614148}
 {"stream": "articles", "data": {"id": 7253391134863, "url": "https://d3v-airbyte.zendesk.com/api/v2/help_center/en-us/articles/7253391134863.json", "html_url": "https://d3v-airbyte.zendesk.com/hc/en-us/articles/7253391134863-How-can-agents-leverage-knowledge-to-help-customers", "author_id": 360786799676, "comments_disabled": false, "draft": false, "promoted": false, "position": 0, "vote_sum": 0, "vote_count": 0, "section_id": 7253394947215, "created_at": "2023-06-22T00:32:20Z", "updated_at": "2023-06-22T00:32:20Z", "name": "How can agents leverage knowledge to help customers?", "title": "How can agents leverage knowledge to help customers?", "source_locale": "en-us", "locale": "en-us", "outdated": false, "outdated_locales": [], "edited_at": "2023-06-22T00:32:20Z", "user_segment_id": null, "permission_group_id": 7253379449487, "content_tag_ids": [], "label_names": [], "body": "<p>You can use our <a href=\"https://support.zendesk.com/hc/en-us/articles/115012706488\" target=\"_blank\">Knowledge Capture app</a> to leverage your team\u2019s collective knowledge.</p>\n<p>Using the app, agents can:\n</p><ul>\n  <li>Search the Help Center without leaving the ticket</li>\n  <li>Insert links to relevant Help Center articles in ticket comments</li>\n  <li>Add inline feedback to existing articles that need updates</li>\n  <li>Create new articles while answering tickets using a pre-defined template</li>\n</ul>\n\n\n<p>Agents never have to leave the ticket interface to share, flag, or create knowledge, so they can help the customer, while also improving your self-service offerings for other customers.</p>\n\n<p>To get started, see our <a href=\"https://support.zendesk.com/hc/en-us/articles/360001975088\" target=\"_blank\">Knowledge Capture documentation</a>.</p>\n\n<p>And before your agents can start creating new knowledge directly from tickets, you\u2019ll need to <a href=\"https://support.zendesk.com/hc/en-us/articles/115002374987\" target=\"_blank\">create a template</a> for them to use. To help you along, we\u2019ve provided some template ideas below. You can copy and paste any sample template below into a new article, add the <strong>KCTemplate</strong> label to the article, and you\u2019ll be all set.</p>\n\n<h4>Q&amp;A template:</h4>\n\n<blockquote>\n\n<p>\n</p>\n<h3>[Title]</h3>\n\n\n<p>\n</p>\n<h3>Question</h3>\nwrite the question here.\n\n\n<p>\n</p>\n<h3>Answer</h3>\nwrite the answer here.\n\n\n</blockquote>\n\n<h4>Solution template:</h4>\n\n<blockquote>\n\n<p>\n</p>\n<h3>[Title]</h3>\n\n\n<p>\n</p>\n<h3>Symptoms</h3>\nwrite the symptoms here.\n\n\n<p>\n</p>\n<h3>Resolution</h3>\nwrite the resolution here.\n\n\n<p>\n</p>\n<h3>Cause</h3>\nwrite the cause here.\n\n\n</blockquote>\n\n<h4>How-to template:</h4>\n\n<blockquote>\n\n<p>\n</p>\n<h3>[Title]</h3>\n\n\n<p>\n</p>\n<h3>Objective</h3>\nwrite the purpose or task here.\n\n\n<p>\n</p>\n<h3>Procedure</h3>\nwrite the steps here.\n\n\n</blockquote>\n", "user_segment_ids": []}, "emitted_at": 1720179614149}
 {"stream": "articles", "data": {"id": 7253394952591, "url": "https://d3v-airbyte.zendesk.com/api/v2/help_center/en-us/articles/7253394952591.json", "html_url": "https://d3v-airbyte.zendesk.com/hc/en-us/articles/7253394952591-How-do-I-customize-my-Help-Center", "author_id": 360786799676, "comments_disabled": false, "draft": false, "promoted": false, "position": 0, "vote_sum": 0, "vote_count": 0, "section_id": 7253394947215, "created_at": "2023-06-22T00:32:20Z", "updated_at": "2023-06-22T00:32:20Z", "name": "How do I customize my Help Center?", "title": "How do I customize my Help Center?", "source_locale": "en-us", "locale": "en-us", "outdated": false, "outdated_locales": [], "edited_at": "2023-06-22T00:32:20Z", "user_segment_id": null, "permission_group_id": 7253379449487, "content_tag_ids": [], "label_names": [], "body": "<p>You can modify the look and feel of your Help Center by changing colors and fonts. See <a href=\"https://support.zendesk.com/hc/en-us/articles/206177737\" target=\"_blank\">Branding your Help Center</a> to learn how.</p>\n\n<p>You can also change the design of your Help Center. If you're comfortable working with page code, you can dig in to the site's HTML, CSS, and Javascript to customize your theme. To get started, see <a href=\"https://support.zendesk.com/hc/en-us/articles/203664326\" target=\"_blank\">Customizing the Help Center</a>.</p>", "user_segment_ids": []}, "emitted_at": 1720179614149}
+{"stream":"article_attachments","data":{"id":12138758717583,"url":"https://d3v-airbyte.zendesk.com/api/v2/help_center/articles/attachments/12138758717583","article_id":12138789487375,"display_file_name":"DALL·E 2024-11-19 10.07.37 - A cartoon-style robot with a metallic, retro-futuristic design, holding a smoking cigar in one hand. The robot has a humorous, relaxed expression, wit (1).webp","file_name":"DALL·E 2024-11-19 10.07.37 - A cartoon-style robot with a metallic, retro-futuristic design, holding a smoking cigar in one hand. The robot has a humorous, relaxed expression, wit (1).webp","locale":"en-us","content_url":"https://d3v-airbyte.zendesk.com/hc/article_attachments/12138758717583","relative_path":"/hc/article_attachments/12138758717583","content_type":"image/webp","size":109284,"inline":true,"created_at":"2025-03-11T23:33:57Z","updated_at":"2025-03-11T23:33:57Z"},"emitted_at":1744240399118,"file_reference":{"staging_file_url":"/tmp/airbyte-file-transfer/article_attachments/12138758717583/DALL·E 2024-11-19 10.07.37 - A cartoon-style robot with a metallic, retro-futuristic design, holding a smoking cigar in one hand. The robot has a humorous, relaxed expression, wit (1).webp","source_file_relative_path":"article_attachments/12138758717583/DALL·E 2024-11-19 10.07.37 - A cartoon-style robot with a metallic, retro-futuristic design, holding a smoking cigar in one hand. The robot has a humorous, relaxed expression, wit (1).webp","file_size_bytes":109284}}
 {"stream": "article_comments", "data": {"id": 7253381447311, "url": "https://d3v-airbyte.zendesk.com/api/v2/help_center/en-us/articles/7253394935055/comments/7253381447311.json", "body": "<p>Test comment 2</p>", "author_id": 360786799676, "source_id": 7253394935055, "source_type": "Article", "html_url": "https://d3v-airbyte.zendesk.com/hc/en-us/articles/7253394935055/comments/7253381447311", "locale": "en-us", "created_at": "2023-06-22T00:33:36Z", "updated_at": "2023-06-22T00:33:42Z", "vote_sum": -1, "vote_count": 1, "non_author_editor_id": null, "non_author_updated_at": null}, "emitted_at": 1720179618138}
 {"stream": "article_comments", "data": {"id": 7253366869647, "url": "https://d3v-airbyte.zendesk.com/api/v2/help_center/en-us/articles/7253394935055/comments/7253366869647.json", "body": "<p>Test comment</p>", "author_id": 360786799676, "source_id": 7253394935055, "source_type": "Article", "html_url": "https://d3v-airbyte.zendesk.com/hc/en-us/articles/7253394935055/comments/7253366869647", "locale": "en-us", "created_at": "2023-06-22T00:33:29Z", "updated_at": "2023-06-22T00:33:40Z", "vote_sum": 1, "vote_count": 1, "non_author_editor_id": null, "non_author_updated_at": null}, "emitted_at": 1720179618139}
 {"stream": "article_comment_votes", "data": {"id": 7253393200655, "url": "https://d3v-airbyte.zendesk.com/api/v2/help_center/votes/7253393200655.json", "user_id": 360786799676, "value": -1, "item_id": 7253381447311, "item_type": "Comment", "created_at": "2023-06-22T00:33:42Z", "updated_at": "2023-06-22T00:33:42Z"}, "emitted_at": 1720179626332}

airbyte-integrations/connectors/source-zendesk-support/metadata.yaml

@@ -11,7 +11,7 @@ data:
   connectorSubtype: api
   connectorType: source
   definitionId: 79c1aa37-dae3-42ae-b333-d1c105477715
-  dockerImageTag: 4.8.6
+  dockerImageTag: 4.9.0
   dockerRepository: airbyte/source-zendesk-support
   documentationUrl: https://docs.airbyte.com/integrations/sources/zendesk-support
   githubIssueLabel: source-zendesk-support
@@ -69,6 +69,7 @@ data:
       - tickets
       - users
   supportLevel: certified
+  supportsFileTransfer: true
   tags:
     - language:python
     - cdk:low-code