✨ Source Zendesk Support: ticket metrics streams to low-code

airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/manifest.yaml

@@ -856,6 +856,97 @@ definitions:
       cursor_filter: "start_time"
       primary_key: "id"
 
+  ticket_metrics_stream:
+    type: StateDelegatingStream
+    name: "ticket_metrics"
+    schema_loader:
+      type: JsonFileSchemaLoader
+      file_path: "./source_zendesk_support/schemas/ticket_metrics.json"
+    full_refresh_stream:
+      $ref: "#/definitions/base_incremental_stream"
+      schema_loader:
+        type: JsonFileSchemaLoader
+        file_path: "./source_zendesk_support/schemas/ticket_metrics.json"
+      name: "ticket_metrics"
+      primary_key: "id"
+      incremental_sync:
+        type: DatetimeBasedCursor
+        cursor_datetime_formats:
+          - "%s"
+          - "%Y-%m-%dT%H:%M:%SZ"
+          - "%Y-%m-%dT%H:%M:%S%z"
+        datetime_format: "%s"
+        cursor_field: "_ab_updated_at"
+        start_datetime:
+          datetime: "0" # not used as the API does not take filters in
+      retriever:
+        $ref: "#/definitions/retriever"
+        ignore_stream_slicer_parameters_on_paginated_requests: true
+        requester:
+          $ref: "#/definitions/retriever/requester"
+          path: "ticket_metrics"
+        paginator:
+          $ref: "#/definitions/links_next_paginator"
+          pagination_strategy:
+            $ref: "#/definitions/after_url_paginator/pagination_strategy"
+            stop_condition: "{{ config.get('ignore_pagination', False) or not response['meta']['has_more'] }}"
+        record_selector:
+          type: RecordSelector
+          extractor:
+            type: DpathExtractor
+            field_path: ["ticket_metrics"]
+      transformations:
+        - type: AddFields
+          fields:
+            - path:
+                - "_ab_updated_at"
+              value: "{{ record['updated_at'] }}"
+    incremental_stream:
+      $ref: "#/definitions/base_incremental_stream"
+      schema_loader:
+        type: JsonFileSchemaLoader
+        file_path: "./source_zendesk_support/schemas/ticket_metrics.json"
+      name: "ticket_metrics"
+      primary_key: "id"
+      incremental_sync:
+        type: DatetimeBasedCursor
+        cursor_datetime_formats:
+          - "%s"
+          - "%Y-%m-%dT%H:%M:%SZ"
+          - "%Y-%m-%dT%H:%M:%S%z"
+        datetime_format: "%s"
+        cursor_field: "_ab_updated_at"
+        start_datetime:
+          datetime: "0" # not used as we should start from the state value
+      retriever:
+        $ref: "#/definitions/retriever"
+        ignore_stream_slicer_parameters_on_paginated_requests: true
+        requester:
+          $ref: "#/definitions/retriever/requester"
+          path: "tickets/{{ stream_partition.ticket_id }}/metrics"
+        paginator:
+          type: NoPagination
+        record_selector:
+          type: RecordSelector
+          extractor:
+            type: DpathExtractor
+            field_path: ["ticket_metric"]
+        partition_router:
+          type: SubstreamPartitionRouter
+          parent_stream_configs:
+            - type: ParentStreamConfig
+              parent_key: "id"
+              partition_field: "ticket_id"
+              stream:
+                $ref: "#/definitions/tickets_stream"
+              incremental_dependency: true
+      transformations:
+        - type: AddFields
+          fields:
+            - path:
+                - "_ab_updated_at"
+              value: "{{ record['generated_timestamp'] }}"
+
   topics_stream:
     $ref: "#/definitions/semi_incremental_stream"
     retriever:
@@ -951,6 +1042,7 @@ streams:
   - $ref: "#/definitions/ticket_metric_events_stream"
   - $ref: "#/definitions/ticket_skips_stream"
   - $ref: "#/definitions/tickets_stream"
+  - $ref: "#/definitions/ticket_metrics_stream"
   - $ref: "#/definitions/triggers_stream"
   - $ref: "#/definitions/users_stream"
   - $ref: "#/definitions/users_identities_stream"

airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/source.py

@@ -7,8 +7,6 @@
 from datetime import datetime
 from typing import Any, List, Mapping, Optional, Tuple
 
-import pendulum
-
 from airbyte_cdk.models import ConfiguredAirbyteCatalog, SyncMode
 from airbyte_cdk.sources.declarative.yaml_declarative_source import YamlDeclarativeSource
 from airbyte_cdk.sources.source import TState
@@ -17,7 +15,6 @@
 from source_zendesk_support.streams import DATETIME_FORMAT, ZendeskConfigException
 
 from .streams import (
-    TicketMetrics,
     UserSettingsStream,
 )
 
@@ -39,21 +36,6 @@ class SourceZendeskSupport(YamlDeclarativeSource):
     def __init__(self, catalog: Optional[ConfiguredAirbyteCatalog], config: Optional[Mapping[str, Any]], state: TState, **kwargs):
         super().__init__(catalog=catalog, config=config, state=state, **{"path_to_yaml": "manifest.yaml"})
 
-    @classmethod
-    def get_default_start_date(cls) -> str:
-        """
-        Gets the default start date for data retrieval.
-
-        The default date is set to the current date and time in UTC minus 2 years.
-
-        Returns:
-            str: The default start date in 'YYYY-MM-DDTHH:mm:ss[Z]' format.
-
-        Note:
-            Start Date is a required request parameter for Zendesk Support API streams.
-        """
-        return pendulum.now(tz="UTC").subtract(years=2).format("YYYY-MM-DDTHH:mm:ss[Z]")
-
     @classmethod
     def get_authenticator(cls, config: Mapping[str, Any]) -> [TokenAuthenticator, BasicApiTokenAuthenticator]:
         # new authentication flow
@@ -89,29 +71,6 @@ def check_connection(self, logger, config) -> Tuple[bool, any]:
             )
         return True, None
 
-    @classmethod
-    def convert_config2stream_args(cls, config: Mapping[str, Any]) -> Mapping[str, Any]:
-        """Convert input configs to parameters of the future streams
-        This function is used by unit tests too
-        """
-        return {
-            "subdomain": config["subdomain"],
-            "start_date": config.get("start_date", cls.get_default_start_date()),
-            "authenticator": cls.get_authenticator(config),
-            "ignore_pagination": config.get("ignore_pagination", False),
-        }
-
-    def get_nested_streams(self, config: Mapping[str, Any]) -> List[Stream]:
-        """Returns relevant a list of available streams
-        :param config: A Mapping of the user input configuration as defined in the connector spec.
-        """
-        args = self.convert_config2stream_args(config)
-
-        streams = [
-            TicketMetrics(**args),
-        ]
-        return streams
-
     def check_enterprise_streams(self, declarative_streams: List[Stream]) -> List[Stream]:
         """Returns relevant a list of available streams
         :param config: A Mapping of the user input configuration as defined in the connector spec.
@@ -137,9 +96,4 @@ def check_enterprise_streams(self, declarative_streams: List[Stream]) -> List[St
 
     def streams(self, config: Mapping[str, Any]) -> List[Stream]:
         declarative_streams = super().streams(config)
-
-        nested_streams = self.get_nested_streams(config)
-        declarative_streams.extend(nested_streams)
-
-        declarative_streams = self.check_enterprise_streams(declarative_streams)
-        return declarative_streams
+        return self.check_enterprise_streams(declarative_streams)