Can't Paste when running Webroot Identity Shield

[RonGit]

I'm really hesitant to enter this cuz no one else seems to be having the problem so the problem must be limited to my system. Or me!

*** I can't PASTE anything inside Brackets. ***

I can copy from Brackets and paste to an external editor but I can't copy/paste from Brackets to Brackets or from external to Brackets. No message or blank line or any indication that there is a problem; no reaction at all when I Ctrl+V.

I'm using Windows 8 Pro and what I think is the latest Brackets download: sprint 18 experimental build 0.18.0-5070 (master ad670de)

Any hints would be much appreciated.

... Ron

[njx]

Very weird. @joelrbrandt mentioned recently that he'd had intermittent problems with Copy...Joel, is it possible that your problems were actually with Paste? (i.e., maybe the copy worked but the paste was failing?)

@RonGit -- can you try using Debug > Show Developer Tools to open a dev tools window in Chrome, then try doing a copy/paste in Brackets and see if you get any exceptions in the console? (If there are any exceptions, there will be a red error icon in the lower right-hand corner of the dev tools window that you can click on to pop open the console if it's not open already.)

[RonGit]

Thanks for your input. I discovered something by accident: Paste in Brackets is not working for me as long as a browser window is open. So when Chrome is open (Live Preview), paste doesn't work. Close Chrome and paste works again. Open Opera or IE, paste doesn't work; close them and paste works again. This is unfortunately not a consistent recipe since after repeating this procedure multiple times with several browsers, paste (in Brackets) is now not working at all even after restarting Brackets. But maybe there's a clue there somewhere.

 
I then carried out your Show Developer Tools test. Again paste didn't work but I did get an error icon with these msgs -- looks like something is not being loaded correctly but don't know what to do about it. Thanks for your help.less: parsed file:///C:/Program%20Files%20(x86)/Brackets%20Sprint%2018/www/styles/brackets.less successfully. less-1.3.0.min.js:8
less: css for file:///C:/Program%20Files%20(x86)/Brackets%20Sprint%2018/www/styles/brackets.less generated in 312ms less-1.3.0.min.js:8
less: css generated in 312ms less-1.3.0.min.js:8
Failed to load resource file:///C:/Users/Ron/AppData/Roaming/Brackets/extensions/user/brackets-formatter-extension-master/main.js
[Extension] failed to load C:/Users/Ron/AppData/Roaming/Brackets/extensions/user/brackets-formatter-extension-master
Error
 /C:/Program%20Files%20(x86)/Brackets%20Sprint%2018/www/utils/ExtensionLoader.js:103
 

 

 

Very weird. @joelrbrandt mentioned recently that he'd had
intermittent problems with Copy...Joel, is it possible that your
problems were actually with Paste? (i.e., maybe the copy worked but
the paste was failing?)

@RonGit -- can you try using Debug > Show Developer Tools to open a
dev tools window in Chrome, then try doing a copy/paste in Brackets
and see if you get any exceptions in the console? (If there are any
exceptions, there will be a red error icon in the lower right-hand
corner of the dev tools window.)

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[RonGit]

BTW, I just tried removing all of the Bracket extensions and rebooting but that didn't help. Back to the situation where I can't paste if a browser is open. Interestingly, and as expected I guess, the clipboard contents are retained between browser openings. So with no browser open, if I copy and paste it works. Open browser and paste doesn't work. Close browser and paste works again with the info from the original copy.

[joelrbrandt]

@njx That's an interesting question. The behavior I noticed was:

1. Select n lines, hit command-c (I'm on a mac)
2. Choose a new location in the file, hit command-v
3. m of the n lines I originally selected are pasted for 1 <= m < n

I haven't been able to reproduce it since the standup where I asked about the issue. Next time it happens, I'll try things like pasting into an external editor. However, I believe that last time it happened, I tried pasting again into Brackets (many times) and always got the exact same m lines.

[njx]

@RonGit: that's utterly disturbing. I wonder if it's some Windows 8-specific clipboard behavior.

Since Brackets is just built on Chromium, I'm not sure why we would be any different from the browser. This is a total shot in the dark, but if you have both Chrome and IE open, does copy/paste work properly inside of Chrome? (It's also conceivable that there's some bug that's in our version of Chromium that was fixed later on, since we're a few months behind.)

[njx]

@gruehle to take a look in his Win 8 VM.

[gruehle]

I tried my Win8 VM and everything worked fine. I can copy/paste within Brackets and between an external app and Brackets. I tried with Chrome and IE open in the background.

@RonGit - Are you running the browsers in Desktop mode or Windows 8 mode? I'm running in Desktop mode.

[RonGit]

@njx: With both IE and Chrome open, yes -- copy/paste works in Chrome as expected (not in Brackets). On the off chance that it had something to do with Win8Pro, I also installed Brackets on my laptop which is running Win 8 but not the Pro version. No changes though; still can't paste inside Brackets when a browser is open.

Don't suppose the fact that both machines are 64 bit has anything to do with it?

@gruehle: I'm running them in Desktop mode. But for kicks I changed Chrome to run in the-mode-that-shall-not-be-called-Metro but that made no difference.

[njx]

As a wise man once said, "I've got a bad feeling about this."

[jbalsas]

I think I've hit something similar to what @joelrbrandt explains. I can reproduce it in MacOSX 10.7.4 by doing:

• Open http://code.jquery.com/jquery-1.8.3.min.js in the browser
• Press Cmd+A to select all the text, and then copy it
• Paste it in an empty file in Brackets

Only about a quarter of the whole file gets pasted, and no errors or warnings on the console.

[gruehle]

I'm running 64 bit Win 8 Enterprise, on a VM (using VMWare on my mac). I tried both Admin and Standard accounts, and both worked fine.

@RonGit - Do you have any restrictive security settings on your machine(s)? Do you have other apps or services running that may be interfering with keyboard shortcuts? If you google "paste not working windows 8" there are quite a few hits of people running into similar problems with other apps.

[RonGit]

@gruehle: Don't think there are any security settings and no apps/services that are interfering. The keyboard shortcuts work in other programs and I use them all the time. Went through a couple pages of the google you suggested but didn't find anything exactly comparable. Most were about pasting problems in a specific program (e.g., FoxPro) or in Remote Desktop or a VM. As with most of these problems there were replies from people saying they had no problems.

That does bring up a good point though. It seems pretty likely this problem is only on my machines but can we confirm that? Is there anyone following this thread who runs Windows 8 on a Windows PC and for whom Paste works correctly in Brackets?

[gruehle]

@RonGit - Thanks, I put a note on the brackets-dev google group to see if others are having the same problem.

https://groups.google.com/forum/?fromgroups=#!topic/brackets-dev/g47TMbGnMog

[JTBrinkmann]

I have no problems on Windows 8 Pro using Sprint18 experimental build 0.18.0-5070 (master ad670de)
Pasting works just as expected.

Maybe @RonGit 's problem is related to an extension