Windows Legendary(Epic Games) Error: UnicodeEncodeError

[RichardBrowning]

Describe the bug

Some games do not launch, with an error like below:

* World War Z (App name: Wombat | Version: 2.21)[cli] INFO: Logging in...[Core] INFO: Trying to re-use existing login session...[cli] INFO: Getting game list... (this may take a while)Traceback (most recent call last):
File "legendary\cli.py", line 3069, in <module>File "legendary\cli.py", line 2980, in main
File "legendary\cli.py", line 239, in list_games
File "encodings\cp1252.py", line 19, in encode
UnicodeEncodeError: 'charmap' codec can't encode character '\u300a' in position 3: character maps to <undefined>
[14884] Failed to execute script 'cli' due to unhandled exception!

Add logs

(01:44:44) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=C:\Users\mi888\AppData\Roaming\heroic\legendaryConfig C:\Users\mi888\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary --version
(01:44:44) INFO:    [Legendary]:        Legendary location: C:\Users\mi888\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary
(01:44:44) INFO:    [Gog]:              GOGDL location: C:\Users\mi888\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl
(01:44:44) INFO:    [Connection]:       Connectivity: check-online
(01:44:44) INFO:    [Connection]:       Pinging external endpoints
(01:44:44) INFO:    [Backend]:          DRM module staus {
  "neifaoindggfcjicffkgpmnlppeffabd": {
    "name": "Google Widevine Windows CDM",
    "status": "new",
    "version": "1.0.2512.1"
  },
  "oimompecagnajdejgnnjijobebaeigek": {
    "name": "Widevine Content Decryption Module",
    "status": "new",
    "version": "4.10.2557.0"
  }
}
(01:44:44) WARNING: [Backend]:          Protocol already registered.
(01:44:44) INFO:    [Connection]:       Connectivity: online
(01:44:44) ERROR:   [Gog]:              Unable to syncQueued playtime, userData not present
(01:44:44) INFO:    [Gog]:              Running command: C:\Users\mi888\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\mi888\AppData\Roaming\heroic\gog_store\auth.json --version
(01:44:44) INFO:    [Backend]:          Loading Screen Ready
(01:44:44) INFO:    [Frontend]:         Refreshing undefined Library
(01:44:44) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(01:44:44) INFO:    [Legendary]:        Refreshing library...
(01:44:44) INFO:    [Legendary]:        Refreshing Epic Games...
(01:44:44) INFO:    [Legendary]:        Game list updated, got 35 games & DLCs
(01:44:44) INFO:    [Backend]:          Frontend Ready
(01:44:45) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(01:44:45) INFO:    [Gog]:              Found 0 game(s) to update
(01:44:45) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\mi888\AppData\Roaming\heroic\nile_config C:\Users\mi888\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile --version
(01:44:45) INFO:    [Backend]:          Checking for new Heroic Updates
(01:44:45) INFO:    [Backend]:          Checking for current version changelog
(01:44:45) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=C:\Users\mi888\AppData\Roaming\heroic\legendaryConfig C:\Users\mi888\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(01:44:45) INFO:    [Legendary]:        Checking for game updates: XDG_CONFIG_HOME=C:\Users\mi888\AppData\Roaming\heroic\legendaryConfig C:\Users\mi888\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(01:44:46) INFO:    [Legendary]:        Found 0 games to update
(01:44:46) DEBUG:   [Backend]:          Unable to load Steam Libraries, libraryfolders.vdf not found
(01:44:49) WARNING: [Backend]:          Could not determine System Info
(01:44:50) INFO:    [Backend]:          Starting the Download Queue
(01:45:21) INFO:    [Legendary]:        Getting more details with 'legendary info'
(01:45:22) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=C:\Users\mi888\AppData\Roaming\heroic\legendaryConfig C:\Users\mi888\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary info 19927295d6e3467887d4e830d8c85963 --platform Windows --json
(01:45:23) DEBUG:   [Backend]:          {"free":428999331840,"diskSize":510745636864,"message":"399.54 GiB / 475.67 GiB","validPath":true}
(01:45:25) DEBUG:   [Legendary]:        Using cached install info
(01:45:25) INFO:    [DownloadManager]:  Absolute Drift  was added to the download queue.
(01:45:25) INFO:    [Backend]:          Preventing machine to sleep
(01:45:25) DEBUG:   [Legendary]:        Using cached install info
(01:45:25) INFO:    [Legendary]:        Installing 19927295d6e3467887d4e830d8c85963: XDG_CONFIG_HOME=C:\Users\mi888\AppData\Roaming\heroic\legendaryConfig C:\Users\mi888\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary install 19927295d6e3467887d4e830d8c85963 --platform Windows --base-path C:\Users\mi888\Games\Heroic --skip-dlcs --skip-sdl -y
(01:45:25) DEBUG:   [Legendary]:        Logging to file "C:\Users\mi888\AppData\Roaming\heroic\GamesConfig\19927295d6e3467887d4e830d8c85963.log"
(01:45:25) DEBUG:   [Backend]:          {"free":428998799360,"diskSize":510745636864,"message":"399.54 GiB / 475.67 GiB","validPath":true}
(01:45:27) INFO:    [Legendary]:        Progress for Absolute Drift: 13.22%/19.92MB/00:00:04 Down: 19.69MB/s / Disk: 77.96MB/s
(01:45:28) INFO:    [Legendary]:        Progress for Absolute Drift: 29.46%/44.39MB/00:00:01 Down: 24.1MB/s / Disk: 105.38MB/s
(01:45:29) INFO:    [Legendary]:        Progress for Absolute Drift: 47.33%/71.32MB/00:00:01 Down: 26.82MB/s / Disk: 28.99MB/s
(01:45:30) INFO:    [Legendary]:        Progress for Absolute Drift: 84.78%/127.77MB/00:00:01 Down: 55.78MB/s / Disk: 62.1MB/s
(01:45:31) INFO:    [Legendary]:        Progress for Absolute Drift: 100%/150.70MB/00:00:00 Down: 22.89MB/s / Disk: 78.91MB/s
(01:45:32) INFO:    [Legendary]:        installed.json updated, refreshing library
(01:45:32) INFO:    [Legendary]:        installed.json updated, refreshing library
(01:45:32) INFO:    [Backend]:          Adding shortcuts for Absolute Drift
(01:45:32) INFO:    [DownloadManager]:  Finished Installation of 19927295d6e3467887d4e830d8c85963
(01:45:32) INFO:    [DownloadManager]:  19927295d6e3467887d4e830d8c85963 added to download manager finished.
(01:45:32) INFO:    [DownloadManager]:  19927295d6e3467887d4e830d8c85963 removed from download manager.
(01:45:32) INFO:    [Frontend]:         Refreshing legendary Library
(01:45:32) INFO:    [Legendary]:        Refreshing library...
(01:45:32) INFO:    [Legendary]:        Refreshing Epic Games...
(01:45:32) INFO:    [Legendary]:        Game list updated, got 35 games & DLCs
(01:45:32) INFO:    [Backend]:          operation interrupted
(01:45:33) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=C:\Users\mi888\AppData\Roaming\heroic\legendaryConfig C:\Users\mi888\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party

Steps to reproduce

1. Log in to Epic Game account
2. Click into Library
3. Install any game
4. Run the game installed
5. See error

Expected behavior

Runs The game correctly.

Screenshots

Heroic Version

Latest Stable

System Information

• OS : Windows 11 Build 22621.2215
  -Heroic Version : 2.9.1 stable

Additional information

It is likely this is an encoding problem that might only happen to people who install specific games containing the "illegal char" in the title.

[flavioislima]

@RichardBrowning check if the fix for this issue here works for you:
#526

[Birdie0]

Can legendary version shipped with heroic be upgraded to 0.20.33? It still comes with 0.20.32 which causes this bug.
#2806

[arielj]

this should be fixed in heroic 2.10.0 since we upgraded legendary