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Update and rename Lock-Account-Tool.md to Report-Suspicious-Activity.md #65473

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Original file line number Diff line number Diff line change
@@ -1,6 +1,6 @@
---
title: Locked Account Tool
description: Understand how the locked account tool works in Expensify Classic, what features it restricts, and how to request an unlock.
title: Report Suspicious Activity
description: Learn how to report suspicious activity and lock your account in Expensify Classic, what features it restricts, and how to request an unlock.
keywords: [locked account, Expensify Classic, domain admin, secondary login, reimbursements blocked, card locked, unlock account]
---
<div id="expensify-classic" markdown="1">
Expand All @@ -11,7 +11,7 @@ The locked account tool prevents high-risk actions from being taken on accounts

## When is it appropriate to click the button for your own account or for your employee’s account?

Use the **Lock Account** button if:
Use the **Report Suspicious Activity** button if:
- You suspect unauthorized activity on your own or an employee's account.
- There are changes to bank accounts, logins, or suspicious payment activity.
- You want to pause activity on an account until Concierge investigates.
Expand All @@ -22,6 +22,11 @@ Use the **Lock Account** button if:

The following actions are restricted when an account is locked in Expensify Classic:

## Admin Functionality

- If you are the owner of a reimbursement account in Expensify, all ability to process reimbursements for anyone with access to the bank account will be locked.
- If you are a Domain Admin and have Expensify Cards, all Expensify Cards for the domain or workspace will be locked and all card activity will be suspended.

### Profile settings
- Adding a secondary login
- Adding or removing Two Factor Authentication (2FA)
Expand Down Expand Up @@ -60,9 +65,9 @@ The following actions are restricted when an account is locked in Expensify Clas
## How to do it?


- **Members:** The **Lock Account** button appears at the bottom of the screen in `Settings > Account > Profile`.
- **Members:** The **Report Suspicious Activity** button appears at the bottom of the screen in `Settings > Account > Profile`.

- **Domain Admins:** You can lock a domain member's account using the **Lock Account** option located in `Settings > Domains > Domain Members > Edit Settings`.
- **Domain Admins:** You can lock a domain member's account using the **Report Suspicious Activity** option located in `Settings > Domains > Domain Members > Edit Settings`.

---

Expand Down
Original file line number Diff line number Diff line change
@@ -1,17 +1,17 @@
---
title: Lock Account Tool
description: Learn how the locked account tool works in New Expensify, when to use it, what features are blocked, and how users can regain access.
keywords: [locked account, New Expensify, lock features, wallet disabled, card suspended, 2FA blocked, unlock account]
title: Report Suspicious Activity
description: Learn how to report suspicious activity and lock your account in New Expensify, when to use it, what features are blocked, and how users can regain access.
keywords: [locked account, New Expensify, lock features, wallet disabled, card suspended, 2FA blocked, unlock account, suspicious activity]
---
<div id="new-expensify" markdown="1">

The Lock Account tool blocks access to high-risk features when an account is suspected to be compromised. It protects sensitive data by preventing unauthorized actions and triggering internal review by the Expensify team.

---

# When to Use the Lock Account Button
# When to Use the Report Suspicious Activity Button

Click the **Lock Account** button if:
Click the **Report Suspicious Activity** button if:

- You believe your own account has been compromised (e.g., suspicious logins, changes to contact info, or unfamiliar devices).
- You’re a Workspace Admin and suspect an employee’s account is at risk.
Expand All @@ -25,6 +25,11 @@ Locking the account restricts access to sensitive features and alerts Concierge

The following actions will be blocked when an account is locked:

## Admin Functionality

- If you are the owner of a reimbursement account in Expensify, all ability to process reimbursements for anyone with access to the bank account will be locked.
- If you are a Domain Admin and have Expensify Cards, all Expensify Cards for the domain or workspace will be locked and all card activity will be suspended.

## Contact & Security
- Adding or removing a contact method
- Changing the default contact method
Expand Down Expand Up @@ -61,15 +66,15 @@ The following actions will be blocked when an account is locked:
To lock your own account or an employee’s account:

1. Go to **Account > Security**.
2. Click **Lock Account**.
2. Click **Report Suspicious Activity**.

⚠️ **Important:** This action is not reversible from within the product. Once an account is locked, only Expensify Support can unlock it.

---

# How to Unlock an Account

Unlocking a locked account requires assistance from Expensify Support. Once you click **Lock Account**, Concierge will begin reviewing the account and contact you with the next steps. You may be asked to:
Unlocking a locked account requires assistance from Expensify Support. Once you click **Report Suspicious Activity**, Concierge will begin reviewing the account and contact you with the next steps. You may be asked to:

- Verify identity
- Reset login credentials
Expand Down
2 changes: 2 additions & 0 deletions docs/redirects.csv
Original file line number Diff line number Diff line change
Expand Up @@ -866,4 +866,6 @@ https://help.expensify.com/articles/new-expensify/reports-and-expenses/Duplicate
https://help.expensify.com/articles/new-expensify/expenses-&-payments/Duplicate-detection.html,https://help.expensify.com/articles/new-expensify/reports-and-expenses/Duplicate-Detection
https://help.expensify.com/articles/new-expensify/reports-and-expenses/Export-download-expenses,https://help.expensify.com/articles/new-expensify/reports-and-expenses/Search-and-Download-Expenses
https://help.expensify.com/articles/new-expensify/expenses-and-payments/Send-an-invoice.html,https://help.expensify.com/articles/new-expensify/reports-and-expenses/Send-an-Invoice
https://help.expensify.com/articles/expensify-classic/settings/Locked-Account-Tool,https://help.expensify.com/articles/expensify-classic/settings/Report-Suspicious-Activity
https://help.expensify.com/articles/new-expensify/settings/Lock-Account-Tool,https://help.expensify.com/articles/new-expensify/settings/Report-Suspicious-Activity
https://help.expensify.com/articles/new-expensify/reports-and-expenses/Split-Expenses,https://help.expensify.com/articles/new-expensify/reports-and-expenses/Split-Personal-Expenses
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