[Due for payment 2025-05-28] [Due for payment 2025-05-27] Android - Help - Help panel doesn´t appear on new account until device´s back button is used

[mitarachim]

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Version Number: 9.1.46-0
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Email or phone of affected tester (no customers): [email protected]
Issue reported by: Applause Internal Team
Device used: Motorola MotoG60 - Android 12
App Component: Other

Action Performed:

1. Open the Expensify app.
2. Sign up with a new account.
3. Complete onboarding modal.
4. Once redirected to inbox, note that the help button is not displayed on the top right corner.
5. Navigate through different sections.
6. Note that help button is still not displayed in any section.
7. Use device´s back button on any section.
8. Note that now, the help button appeared on top right corner.

Expected Result:

Help button should be visible since the user lands on inbox when creating new account.

Actual Result:

Help button is not displayed on top right corner when creating new account, until the device´s back button is used.

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6832644_1747358444756.Help.mp4

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Issue Owner

Current Issue Owner: @laurenreidexpensify

[melvin-bot]

Triggered auto assignment to @MonilBhavsar (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

Triggered auto assignment to @laurenreidexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[MonilBhavsar]

This is reproducible on all platforms

[MonilBhavsar]

Commented on the offending PR

[IuliiaHerets]

@MonilBhavsar Issue is not reproducing anymore on our side, but now, help panel doesn't appear at any moment for us

screen-20250516-094709.mp4

[MonilBhavsar]

Thanks for checking! Yes that's expected.
It's kind of under beta - One needs to do Onyx.merge('nvp_sidePanel', {}); to get the help button and the help pane

[melvin-bot]

Reviewing label has been removed, please complete the "BugZero Checklist".

[melvin-bot]

The solution for this issue has been 🚀 deployed to production 🚀 in version 9.1.46-12 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:

• [CP Staging] Revert "Merge pull request #61884 from nkdengineer/fix/61016" #62200

If no regressions arise, payment will be issued on 2025-05-27. 🎊

[melvin-bot]

@MonilBhavsar @laurenreidexpensify @MonilBhavsar The PR fixing this issue has been merged! The following checklist (instructions) will need to be completed before the issue can be closed. Please copy/paste the BugZero Checklist from here into a new comment on this GH and complete it. If you have the K2 extension, you can simply click: [this button]

[melvin-bot]

The solution for this issue has been 🚀 deployed to production 🚀 in version 9.1.47-6 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:

• [CP Staging] Revert "Merge pull request #61884 from nkdengineer/fix/61016" #62200

If no regressions arise, payment will be issued on 2025-05-28. 🎊

[melvin-bot]

@MonilBhavsar @laurenreidexpensify @MonilBhavsar The PR fixing this issue has been merged! The following checklist (instructions) will need to be completed before the issue can be closed. Please copy/paste the BugZero Checklist from here into a new comment on this GH and complete it. If you have the K2 extension, you can simply click: [this button]