Organization deleted mysteriously: How long for support to respond to ticket?

[tkniley]

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The two people with ownership rights to our organization did not delete the organization but now no one (9 members) has access to the organization and the repos - it's like it never existed. Opened a ticket 4 days ago with support and no response yet.

[shinybrightstar]

Hi @tkniley,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding!