Merge branch 'develop' into NR-333003-CCO-docs

Author: adutta-newrelic

src/content/docs/agentic-ai/agentic-integration/gemini-integration.mdx

@@ -8,15 +8,6 @@ tags:
 freshnessValidatedDate: never
 ---
 
-<Callout title="preview">
-    We're still working on this feature, but we'd love for you to try it out!
-
-    This feature is currently provided as part of a preview program pursuant to our [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy).
-
-
-  This feature uses New Relic Generative AI, subject to [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy) and [service specific terms](https://newrelic.com/termsandconditions/service-specific).
-</Callout>
-
 The New Relic tool for Google Gemini Code Assist extension provides intelligent insights and guidance tailored to optimize application performance, monitor infrastructure, and manage deployments—all seamlessly integrated within Gemini Code Assist.
 
 This guide will walk you through the process of installing and using the New Relic tool within the Gemini Code Assist.

src/content/docs/agentic-ai/agentic-integration/github-copilot-integration.mdx

@@ -10,15 +10,6 @@ redirects:
 freshnessValidatedDate: never
 ---
 
-<Callout title="preview">
-  We're still working on this feature, but we'd love for you to try it out!
-
-  This feature is currently provided as part of a preview program pursuant to our [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy).
-
-
-  This feature uses New Relic Generative AI, subject to [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy) and [service specific terms](https://newrelic.com/termsandconditions/service-specific).
-</Callout>
-
 
 The New Relic agent for GitHub Copilot extension provides intelligent insights and guidance tailored to optimize application performance, monitor infrastructure, and manage deployments—all seamlessly integrated within GitHub Copilot.
 

src/content/docs/agentic-ai/agentic-integration/introduction-agentic-ai.mdx

@@ -13,16 +13,7 @@ redirects:
 freshnessValidatedDate: never
 ---
 
-<Callout title="preview">
-  We're still working on this feature, but we'd love for you to try it out!
-
-  This feature is currently provided as part of a preview program pursuant to our [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy).
-
-
-  This feature uses New Relic Generative AI, subject to [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy) and [service specific terms](https://newrelic.com/termsandconditions/service-specific).
-</Callout>
-
-New Relic's Agentic Integration provides an AI-driven solution to automate and optimize observability workflows, enhancing system management and monitoring. This integration facilitates seamless operations by automating repetitive tasks through AI agents, reducing manual intervention. By integrating seamlessly with platforms such as, GitHub Copilot, Amazon Q Business, Gemini Code Assist, and ServiceNow, Agentic Integrations transform complex workflows into seamless operations.
+New Relic's agentic integration provides an AI-driven solution to automate and optimize observability workflows, enhancing system management and monitoring. This integration facilitates seamless operations by automating repetitive tasks through AI agents, reducing manual intervention. By integrating seamlessly with platforms such as, GitHub Copilot, Gemini Code Assist, and ServiceNow, agentic integrations transform complex workflows into seamless operations.
 
 
 ## Key features [#features]
@@ -33,14 +24,13 @@ New Relic's Agentic Integration provides an AI-driven solution to automate and o
 
 ## Access and data management [#access-data-mgmt]
 
-When enrolling in the Agentic Integrations preview, be aware that your New Relic users can enable any agentic integrations made available by New Relic at that time. If you desire to limit the users who have access to the agentic integrations, you may use [custom roles and groups](/docs/accounts/accounts-billing/new-relic-one-user-management/account-user-mgmt-tutorial/#roles) to refine access.  
+When enrolling in the Agentic Integrations, be aware that your New Relic users can enable any agentic integrations made available by New Relic at that time. If you desire to limit the users who have access to the agentic integrations, you may use [custom roles and groups](/docs/accounts/accounts-billing/new-relic-one-user-management/account-user-mgmt-tutorial/#roles) to refine access.  
 
 Additionally, our integration partners will manage client applications and maintain user tokens when you or any of your users authenticate to New Relic through the partner's integration. The third party partner will have the same level of access to New Relic as the user who authenticated for the amount of time configured in the user settings, as the tokens are used on their behalf. This arrangement helps to provide seamless integration and functionality. For more information, you can refer to the partner's documentation which details their token usage and management practices.
 
 ## Current integrations [#integrations]
 
 ### GitHub Copilot [#github-copilot]
-
 Integrate New Relic insights directly into your IDE with GitHub Copilot. You can use Agent AI to access logs, errors, and recommendations without leaving your coding environment. It  provides real-time insights as they develop and deploy the code.
 
 This integration offers:
@@ -51,22 +41,7 @@ This integration offers:
 
 For more information, refer [Getting Started with New Relic agent for GitHub Copilot](/docs/agentic-ai/agentic-integration/github-copilot-integration).
 
-{/* ### Amazon Q Business [#amazon-q]
-
-The integration of Amazon Q Business with New Relic AI is designed to facilitate more efficient troubleshooting and improve observability. By enabling support engineers to rapidly diagnose and resolve issues, this integration helps maintain the integrity of critical business processes, including user checkouts.
-
-This integration offers:
-
-- Conversational AI Interface: Engage with New Relic AI through Amazon Q Business conversational interface to obtain insights and recommendations.
-- Targeted Alert Analysis: Isolate and scrutinize alerts specific to key services, like Checkout and Payment Processing, within a defined timeframe.
-- Comprehensive Alert Intelligence: Access in-depth reports on anomalies, error frequencies, and latency concerns, complemented by links to New Relic dashboards for further analysis.
-- Proactive Recommendations: Receive informed suggestions on the necessity of additional investigation to preemptively address potential issues.
-
-For additional details, refer [Getting Started with New Relic agent for Amazon Q Business](/docs/agentic-ai/agentic-integration/amazonq-integration). */}
-
-
 ### Gemini Code Assist [#gemini-code-assist]
-
 Integrate New Relic insights into your IDE with Gemini Code Assist. This tool allows developers to access relevant logs, error information, and recommendations within the coding environment, offering insights that can inform the development and deployment process.
 
 This integration offers:
@@ -77,14 +52,22 @@ This integration offers:
 
 For more information, refer [Getting Started with New Relic agent for Gemini Code Assist](/docs/agentic-ai/agentic-integration/gemini-integration).
 
-## Tools [#tools]
+### ServiceNow Now Assist [#now-assist]
+
+<Callout title="preview">
+  We're still working on this feature, but we'd love for you to try it out!
+
+  This feature is currently provided as part of a preview program pursuant to our [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy).
+</Callout>
 
-Each agentic integration comes with various tools to use New Relic platform capabilities and provide observability insights, alerts, and predictions:
+New Relic AI insights are now right inside ServiceNow's Now Assist. This integration helps your operations teams—like first responders and support agents—quickly understand incident severity, identify probable root causes, and streamline collaboration, all without leaving their ServiceNow workspace.
 
-- **[Change Intelligence Tool:](/docs/agentic-ai/tools/change-intelligence-tool)** The change intelligence tool assists you to understand and mitigate potential risks by providing comprehensive change analysis and forecasting. You can use this tool to gain instant insights into the impact of system changes. It helps you to assess the potential risks associated with deployments and configuration modifications. For more information, refer [Change Intelligence Tool](/docs/agentic-ai/tools/change-intelligence-tool).
+For more information, refer to [Getting Started with New Relic agent for ServiceNow Now Assist](/docs/agentic-ai/agentic-integration/servicenow-integration).
+## Tools [#tools]
 
-- **[Alert Intelligence Tool](/docs/agentic-ai/tools/alert-intelligence-tool):** The Alert Intelligence tool offers advanced alert analysis to swiftly resolve incidents. It provides real-time notifications and immediate recommendations to prevent escalation. For more information, refer [Alert Intelligence Tool](/docs/agentic-ai/tools/alert-intelligence-tool).
+Each agentic integration comes with various tools to use New Relic platform capabilities and provide observability insights, alerts, and predictions. 
 
+To learn more, refer to [New Relic AI tools](/docs/agentic-ai/tools).
 
 ## Sign up for New Relic agentic integrations [#sign-up]
 

src/content/docs/agentic-ai/agentic-integration/servicenow-integration.mdx

@@ -9,15 +9,11 @@ freshnessValidatedDate: never
 ---
 
 <Callout title="preview">
-    We're still working on this feature, but we'd love for you to try it out!
+  We're still working on this feature, but we'd love for you to try it out!
 
-    This feature is currently provided as part of a preview program pursuant to our [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy).
-
-
-  This feature uses New Relic Generative AI, subject to [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy) and [service specific terms](https://newrelic.com/termsandconditions/service-specific).
+  This feature is currently provided as part of a preview program pursuant to our [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy).
 </Callout>
 
-
 New Relic AI integration with ServiceNow's Now Assist will assist ServiceNow users—such as operators, first responders, and support agents - in:
 
 * Gauging the severity of an incident by understanding its impact on other services and users

src/content/docs/agentic-ai/knowledge-integration/knowledge-connector.mdx

@@ -8,18 +8,25 @@ freshnessValidatedDate: never
 <Callout title="preview">
   We're still working on this feature, but we'd love for you to try it out!
 
-  This feature is currently provided as part of a preview program pursuant to our [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy).
-
+  If you have questions or feedback, or if you need help during the preview of the .NET agent's <DNT>**Instrumentation**</DNT> editor, send an email to [[email protected]](mailto:[email protected]).
 
-  This feature uses New Relic Generative AI, subject to [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy) and [service specific terms](https://newrelic.com/termsandconditions/service-specific).
+  This feature is currently provided as part of a preview program pursuant to our [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy).
 </Callout>
 
-
 New Relic AI Knowledge connector supports 1-click integrations with data sources such as Confluence.
 
-## Connector Configurations
+## Prerequisites
+For the Confluence connector to work correctly, the following scopes are required for the Confluence API token:
+- `read:confluence-content.all`
+- `read:confluence-space.summary`
+- `read:content:confluence`
+- `read:content-details:confluence`
+
+Additionally, the URL schema should be as follows: https://api.atlassian.com/ex/confluence/cloud_id
+
+## Connector configurations
 
-To start indexing your confluence content and benefit from the knowledge connector with New Relic AI, follow the mentioned steps:
+To start indexing your Confluence content and benefit from the knowledge connector with New Relic AI, follow the mentioned steps:
 
 <Steps>
 
@@ -148,7 +155,7 @@ To start indexing your confluence content and benefit from the knowledge connect
   </Step>
 </Steps>
 
-## Supported Connectors:
+## Supported connectors:
 
 <Callout title="important">
   If you’d like to make a request for an unsupported connector, please fill out this [form](https://forms.gle/ZHs4mpFKdsqtfNJW7).

src/content/docs/agentic-ai/knowledge-integration/overview.mdx

@@ -8,13 +8,11 @@ freshnessValidatedDate: never
 <Callout title="preview">
   We're still working on this feature, but we'd love for you to try it out!
 
-  This feature is currently provided as part of a preview program pursuant to our [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy).
-
+  If you have questions or feedback, or if you need help during the preview of the .NET agent's <DNT>**Instrumentation**</DNT> editor, send an email to [[email protected]](mailto:[email protected]).
 
-  This feature uses New Relic Generative AI, subject to [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy) and [service specific terms](https://newrelic.com/termsandconditions/service-specific).
+  This feature is currently provided as part of a preview program pursuant to our [pre-release policies](/docs/licenses/license-information/referenced-policies/new-relic-pre-release-policy).
 </Callout>
 
-
 New Relic AI Knowledge connector enhances the context of the New Relic AI by allowing it to integrate with unstructured data sources such as Confluence documents. While foundation models have general knowledge, you can further improve their responses by using Retrieval Augmented Generation (RAG). RAG is a technique that uses information from data sources to improve the relevancy and accuracy of generated responses.
 
 With New Relic AI Knowledge connector, you can integrate your enterprise knowledge such as Runbooks and Retrodocs. When a query is made, the knowledge connector searches your enterprise data for a more contextual resolution of your query.