Folder synchronization always stops working after a few days

[bolvanq]

Environment:

• MEGA app Version(s): 15.3
• OS Version(s): Android 15
• Devices/Simulators: Pixel 8

Describe the bug

Folder syncs stop syncing if I don't manually open the app for a few days. If I manually open the app, the sync resumes. Sometimes, restarting the phone also makes the sync resume (without manually opening the app), but not always. No warning is shown to the user. Camera uploads are not affected.

I have already enabled unrestricted background usage. It seems to improve things a bit, meaning that background sync survives for longer, but it stops working anyway after a few days.

Below you see that my syncs have stopped working for 3 weeks.

This is obviously very bad -- background sync should work reliably. This issue could result in data loss for the user (think of backups). I've never had similar issues with other apps running tasks in the background, such as FolderSync, Tasker, and Termux (via termux-job-scheduler).

Reproduction Steps

1. Create a new folder sync
2. Do not open the app for a few days

Expected behavior

Folder syncs should work in the background indefinitely, just like Camera uploads do (and like other apps, such as FolderSync).

Screenshots / Logs

This is a screenshot from the Device center in the dektop web app:

[robinshi-mega]

@bolvanq thank you very much for reporting this issue. Could you please send us the logs? It will definitely help us with the investigations.
Steps:
Go to "Settings > Help > Report issue"
Input the problem descriptions
Make sure you enable the "Send log file" toggle
Click the send button on top right corner.
Send me your MEGA user account ID so we can locate your report with logs. You may send here in GitHub comment, or email to [email protected] if you prefer.

Thanks again!

[robinshi-mega]

Hi @bolvanq, could you please send us the logs following above instructions? Appreciate it. Thanks.

[ZenDevMaster]

I too am having a similar issue. I just submitted the logs via the Settings -> Help ->Report issue and I'll email my account address to you.

[bolvanq]

@robinshi-mega I've just submitted the logs and sent you an email. Sorry for the delay, I had some email issues.