To notify visitors via text message and/or email, it uses GOV.UK Notify which is used widely by central government, local authorities and the NHS.
The app uses 6 different notification templates (3 SMS and 6 Email). You can find suggested copy for each notification below, listed by the environment variable we use in the app.
We suggest creating separate templates for staging and production so that you can test template changes without affecting the live app.
Hello,
Following your phone call with ((hospital_name)) ((ward_name)), staff have arranged a virtual visit with a patient on ((visit_date)) at ((visit_time))
Another text message will be sent to you when the patient and clinician are ready, which may not be exactly at ((visit_time))
Please ensure you join the virtual visit knowing the patient name and date of birth to confirm identity.
Hello,
Staff at ((ward_name)) in ((hospital_name)) have changed your virtual visit with a patient to ((visit_date)) at ((visit_time))
Another text message will be sent to you when the patient and clinician are ready, which may not be exactly at ((visit_time))
Please ensure you join the virtual visit knowing the patient name and date of birth to confirm identity.
Hello,
((ward_name)) at ((hospital_name)) is trying to contact you to have a virtual visit with a patient. Please click the link below to start the virtual visit ((call_url))
Your NHS virtual visit booking confirmation
Hello,
Following your phone call with ((hospital_name)) ((ward_name)), staff have arranged a virtual visit with a patient on ((visit_date)) at ((visit_time))
Another email will be sent to you when the patient and clinician are ready, which may not be exactly at ((visit_time))
Please ensure you join the virtual visit knowing the patient name and date of birth to confirm identity.
Your NHS virtual visit has changed
Hello,
Staff at ((ward_name)) in ((hospital_name)) have changed your virtual visit with a patient to ((visit_date)) at ((visit_time))
Another email will be sent to you when the patient and clinician are ready, which may not be exactly at ((visit_time))
Please ensure you join the virtual visit knowing the patient name and date of birth to confirm identity.
Your NHS virtual visit is ready
Hello,
((ward_name)) at ((hospital_name)) is trying to contact you to have a virtual visit with a patient. Please click the link to start the virtual visit:
((call_url))
Your NHS virtual visit reset password link
Hello,
Please click on the link below to reset your password: ((link))
Your NHS virtual visit manager account sign up link
Hello,
Please click on the link below to confirm your login email and set up your password: ((link))
Your NHS virtual visit request to authorise a new manager account
Hello,
((email)) has requested to create a manager account on the NHS virtual visit website to access ((organisation_name)).
Please click the link below to authorise this account: ((link))