description: "<span style=\"font-family: Times New Roman\"></span>\r\n<div><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt\"><span style=\"mso-fareast-font-family: Calibri; color: rgb(211,60,33); font-size: small\" calibri?,sans-serif?=\"\">Want wie we nodig \r\nhebben,</span></p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 4.6pt; mso-line-height-rule: exactly\"><span style=\"font-size: small\"><span style=\"font-family: Times New Roman\"></span></span> </p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 17.25pt 0pt 0cm; LINE-HEIGHT: 98%\"><span style=\"line-height: 98%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">is een gedreven teamplayer die pragmatisch en \r\nstressbestendig is, die er een erezaak van maakt om resultaten af te leveren \r\nwaar hij/zij en het team oprecht fier op mogen zijn.</span></p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 9.4pt; mso-line-height-rule: exactly\"><span style=\"font-size: small\"><span style=\"font-family: Times New Roman\"></span></span> </p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt\"><span style=\"mso-fareast-font-family: Calibri; color: rgb(211,60,33); font-size: small\" calibri?,sans-serif?=\"\">Waarom precies \r\njij?</span></p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 4.35pt; mso-line-height-rule: exactly\"><span style=\"font-size: small\"><span style=\"font-family: Times New Roman\"></span></span> </p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 14.25pt 0pt 0cm; LINE-HEIGHT: 101%\"><span style=\"line-height: 101%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Omdat je een ervaren product owner bent, met een ruime \r\nkennis van customer care omgevingen. Je denkt graag vanuit het perspectief van \r\nde klant en voelt perfect aan hoe je de strategie van onze klant en klantwaarde \r\nmet elkaar kan verzoenen.</span></p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 12.25pt; mso-line-height-rule: exactly\"><span style=\"font-size: small\"><span style=\"font-family: Times New Roman\"></span></span> </p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt\"><span style=\"mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Wat de job inhoudt?</span></p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 12.35pt; mso-line-height-rule: exactly\"><span style=\"font-size: small\"><span style=\"font-family: Times New Roman\"></span></span> </p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 9.25pt 0pt 0cm; LINE-HEIGHT: 104%\"><span style=\"line-height: 104%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Het Customer Care team beheert de applicaties ter \r\nondersteuning van customer service processen. Hun focus ligt op business \r\ninnovaties, vereenvoudigen en integraties met nieuwe systemen. De applicaties \r\nwaar je verantwoordelijk voor bent zijn onder andere de de chatbot, self-service \r\nportal en de agent workspace. Om de doelstellingen van de organisatie te \r\nrealiseren, werk je nauw samen met andere teams. Laten we even door je \r\nverantwoordelijkheden lopen:</span></p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 12.55pt; mso-line-height-rule: exactly\"><span style=\"font-size: small\"><span style=\"font-family: Times New Roman\"></span></span> </p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 24.25pt 0pt 36pt; LINE-HEIGHT: 94%; TEXT-INDENT: -17.95pt; mso-list: l0 level1 lfo1; tab-stops: 36.0pt\"><span style=\"line-height: 94%; mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"><span style=\"mso-list: Ignore\">•<span style='FONT: 7pt \"Times New Roman\"; font-size-adjust: none; font-stretch: normal'> \r\n</span></span></span><span style=\"line-height: 94%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Je staat samen met je team in voor het ondersteunen van \r\nverschillende customer service processen, projecten en systemen.</span></p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 5.1pt; mso-line-height-rule: exactly\"><span style=\"mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"></span> </p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 29.25pt 0pt 36pt; LINE-HEIGHT: 94%; TEXT-INDENT: -17.95pt; mso-list: l0 level1 lfo1; tab-stops: 36.0pt\"><span style=\"line-height: 94%; mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"><span style=\"mso-list: Ignore\">•<span style='FONT: 7pt \"Times New Roman\"; font-size-adjust: none; font-stretch: normal'> \r\n</span></span></span><span style=\"line-height: 94%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Je leidt een cross-functioneel team in de dagelijkse \r\nwerking, daarnaast stuur je ook externe partijen aan.</span></p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 5.05pt; mso-line-height-rule: exactly\"><span style=\"mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"></span> </p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 8.25pt 0pt 36pt; LINE-HEIGHT: 94%; TEXT-INDENT: -17.95pt; mso-list: l0 level1 lfo1; tab-stops: 36.0pt\"><span style=\"line-height: 94%; mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"><span style=\"mso-list: Ignore\">•<span style='FONT: 7pt \"Times New Roman\"; font-size-adjust: none; font-stretch: normal'> \r\n</span></span></span><span style=\"line-height: 94%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Je bent verantwoordelijk voor het maken van de roadmap \r\nen bepaalt mee de juiste prioriteiten.</span></p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 5.35pt; mso-line-height-rule: exactly\"><span style=\"mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"></span> </p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 7.25pt 0pt 36pt; LINE-HEIGHT: 97%; TEXT-INDENT: -17.95pt; mso-list: l0 level1 lfo1; tab-stops: 36.0pt\"><span style=\"line-height: 97%; mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"><span style=\"mso-list: Ignore\">•<span style='FONT: 7pt \"Times New Roman\"; font-size-adjust: none; font-stretch: normal'> \r\n</span></span></span><span style=\"line-height: 97%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Je brengt de business noden mee in kaart en durft \r\nstakeholders te challengen wat betreft business-waarde, prioriteiten, timings, \r\nrisico’s, enz.</span></p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 5.15pt; mso-line-height-rule: exactly\"><span style=\"mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"></span> </p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 30.25pt 0pt 36pt; LINE-HEIGHT: 94%; TEXT-INDENT: -17.95pt; mso-list: l0 level1 lfo1; tab-stops: 36.0pt\"><span style=\"line-height: 94%; mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"><span style=\"mso-list: Ignore\">•<span style='FONT: 7pt \"Times New Roman\"; font-size-adjust: none; font-stretch: normal'> \r\n</span></span></span><span style=\"line-height: 94%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Je waakt over de belangen en de kwaliteit van het \r\nproduct, en over de service die het team levert.</span></p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 2pt; mso-line-height-rule: exactly\"><span style=\"mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"></span> </p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt 36pt; TEXT-INDENT: -17.95pt; mso-list: l0 level1 lfo1; tab-stops: 36.0pt\"><span style=\"mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"><span style=\"mso-list: Ignore\">•<span style='FONT: 7pt \"Times New Roman\"; font-size-adjust: none; font-stretch: normal'> \r\n</span></span></span><span style=\"mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Je ondersteunt de goede afhandeling van \r\nincidenten.</span></p><span style=\"font-family: Times New Roman\"></span></div><span style=\"font-family: Times New Roman\"></span><span style='mso-fareast-font-family: \"Times New Roman\"; mso-fareast-theme-font: minor-fareast; mso-ansi-language: NL-BE; mso-fareast-language: NL-BE; mso-bidi-language: AR-SA; font-size: small' times=\"\" new=\"\" roman?,serif?=\"\"><br style=\"PAGE-BREAK-BEFORE: always; mso-break-type: section-break\" clear=\"all\"></span><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt\"><a name=\"page2\" target=\"_blank\"></a><span style=\"mso-fareast-font-family: Calibri; color: rgb(211,60,33); font-size: small\" calibri?,sans-serif?=\"\">Wat op je CV staat,</span></p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 1.25pt; mso-line-height-rule: exactly\"><span style=\"font-size: small\"><span style=\"font-family: Times New Roman\"></span></span> </p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt\"><span style=\"mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Is belangrijk maar lang niet het enige waar we \r\nbelang aan hechten.</span></p><span style=\"font-family: Times New Roman\"></span>\r\n<p style=\"MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 13.1pt; mso-line-height-rule: exactly\"><span style=\"font-size: small\"><span style=\"font-family: Times New Roman\"></span></span> </p><span style=\"font-family: Times New Roman\"></span>\r\n<ul style=\"LIST-STYLE-TYPE: disc; DIRECTION: ltr\">\r\n <li style=\"FONT-SIZE: 13.5pt; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal\">\r\n <p style=\"FONT-SIZE: 11pt; MARGIN-BOTTOM: 0pt; MARGIN-TOP: 0cm; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal; LINE-HEIGHT: 98%; mso-list: l1 level1 lfo2; tab-stops: 36.0pt\"><span style=\"line-height: 98%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Onze ideale kandidaat beschikt over ruime ervaring met \r\n customer service processen en het uitbouwen van een customer care platform is \r\n een uitdaging die je aanspreekt</span></p>\r\n <p style='FONT-SIZE: 11pt; MARGIN-BOTTOM: 0pt; FONT-FAMILY: \"Times New Roman\",serif; MARGIN-TOP: 0cm; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal; LINE-HEIGHT: 5.4pt; mso-line-height-rule: exactly'><span style=\"mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"></span> </p>\r\n <li style='FONT-SIZE: 13.5pt; FONT-FAMILY: \"Arial\",sans-serif; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal'>\r\n <p style='FONT-SIZE: 11pt; MARGIN-BOTTOM: 0pt; FONT-FAMILY: \"Times New Roman\",serif; MARGIN-TOP: 0cm; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal; LINE-HEIGHT: 101%; mso-list: l1 level1 lfo2; tab-stops: 36.0pt'><span style=\"line-height: 101%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Je hebt een bachelor en/of master in een ICT \r\n technische of economische richting. Aangevuld met een minimum van 5 jaar \r\n ervaring in een gelijkaardige functie. Kennis van diverse Customer Care \r\n toepassingen is een must en kennis van een Service Oriented Architecture een \r\n plus.</span></p>\r\n <p style='FONT-SIZE: 11pt; MARGIN-BOTTOM: 0pt; FONT-FAMILY: \"Times New Roman\",serif; MARGIN-TOP: 0cm; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal; LINE-HEIGHT: 5pt; mso-line-height-rule: exactly'><span style=\"mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"></span> </p>\r\n <li style='FONT-SIZE: 13.5pt; FONT-FAMILY: \"Arial\",sans-serif; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal'>\r\n <p style='FONT-SIZE: 11pt; MARGIN-BOTTOM: 0pt; FONT-FAMILY: \"Times New Roman\",serif; MARGIN-TOP: 0cm; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal; LINE-HEIGHT: 94%; mso-list: l1 level1 lfo2; tab-stops: 36.0pt'><span style=\"line-height: 94%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Indien je bekend bent met de Agile principes kan dat \r\n een bijkomende plus zijn.</span></p>\r\n <p style='FONT-SIZE: 11pt; MARGIN-BOTTOM: 0pt; FONT-FAMILY: \"Times New Roman\",serif; MARGIN-TOP: 0cm; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal; LINE-HEIGHT: 5.05pt; mso-line-height-rule: exactly'><span style=\"mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"></span> </p>\r\n <li style='FONT-SIZE: 13.5pt; FONT-FAMILY: \"Arial\",sans-serif; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal'>\r\n <p style='FONT-SIZE: 11pt; MARGIN-BOTTOM: 0pt; FONT-FAMILY: \"Times New Roman\",serif; MARGIN-TOP: 0cm; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal; LINE-HEIGHT: 94%; mso-list: l1 level1 lfo2; tab-stops: 36.0pt'><span style=\"line-height: 94%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Je durft de handen uit de mouwen steken om zaken \r\n vooruit te stuwen en het belang van het product & dienst voorop te \r\n stellen.</span></p>\r\n <p style='FONT-SIZE: 11pt; MARGIN-BOTTOM: 0pt; FONT-FAMILY: \"Times New Roman\",serif; MARGIN-TOP: 0cm; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal; LINE-HEIGHT: 5.05pt; mso-line-height-rule: exactly'><span style=\"mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"></span> </p>\r\n <li style='FONT-SIZE: 13.5pt; FONT-FAMILY: \"Arial\",sans-serif; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal'>\r\n <p style='FONT-SIZE: 11pt; MARGIN-BOTTOM: 0pt; FONT-FAMILY: \"Times New Roman\",serif; MARGIN-TOP: 0cm; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal; LINE-HEIGHT: 94%; mso-list: l1 level1 lfo2; tab-stops: 36.0pt'><span style=\"line-height: 94%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Je bent proactief en staat gekend voor je wendbaarheid \r\n en goede communicatie skills.</span></p>\r\n <p style='FONT-SIZE: 11pt; MARGIN-BOTTOM: 0pt; FONT-FAMILY: \"Times New Roman\",serif; MARGIN-TOP: 0cm; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal; LINE-HEIGHT: 2pt; mso-line-height-rule: exactly'><span style=\"mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"></span> </p>\r\n <li style='FONT-SIZE: 13.5pt; FONT-FAMILY: \"Arial\",sans-serif; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal'>\r\n <p style='FONT-SIZE: 11pt; MARGIN-BOTTOM: 0pt; FONT-FAMILY: \"Times New Roman\",serif; MARGIN-TOP: 0cm; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal; mso-list: l1 level1 lfo2; tab-stops: 36.0pt'><span style=\"mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Kennis \r\n van Nederlands en Engels is een must.</span></p>\r\n <p style='FONT-SIZE: 11pt; MARGIN-BOTTOM: 0pt; FONT-FAMILY: \"Times New Roman\",serif; MARGIN-TOP: 0cm; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal; LINE-HEIGHT: 5.05pt; mso-line-height-rule: exactly'><span style=\"mso-fareast-font-family: Arial; font-size: small\" arial?,sans-serif?=\"\"></span> </p>\r\n <li style='FONT-SIZE: 13.5pt; FONT-FAMILY: \"Arial\",sans-serif; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal'>\r\n <p style='FONT-SIZE: 11pt; MARGIN-BOTTOM: 0pt; FONT-FAMILY: \"Times New Roman\",serif; MARGIN-TOP: 0cm; FONT-WEIGHT: normal; COLOR: rgb(0,0,0); FONT-STYLE: normal; LINE-HEIGHT: 94%; mso-list: l1 level1 lfo2; tab-stops: 36.0pt'><span style=\"line-height: 94%; mso-fareast-font-family: Calibri; font-size: small\" calibri?,sans-serif?=\"\">Je kan goed om met snel veranderende prioriteiten, \r\n affiniteit met media is een pluspunt</span></p></li></ul><span style=\"font-family: Times New Roman\"></span>"
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