@@ -121,6 +121,33 @@ service ContactCenterInsights {
121121 option (google.api.method_signature ) = "name" ;
122122 }
123123
124+ // Analyzes multiple conversations in a single request.
125+ rpc BulkAnalyzeConversations (BulkAnalyzeConversationsRequest ) returns (google .longrunning .Operation ) {
126+ option (google.api.http ) = {
127+ post : "/v1/{parent=projects/*/locations/*}/conversations:bulkAnalyze"
128+ body : "*"
129+ };
130+ option (google.api.method_signature ) = "parent,filter,analysis_percentage" ;
131+ option (google.longrunning.operation_info ) = {
132+ response_type : "BulkAnalyzeConversationsResponse"
133+ metadata_type : "BulkAnalyzeConversationsMetadata"
134+ };
135+ }
136+
137+ // Imports conversations and processes them according to the user's
138+ // configuration.
139+ rpc IngestConversations (IngestConversationsRequest ) returns (google .longrunning .Operation ) {
140+ option (google.api.http ) = {
141+ post : "/v1/{parent=projects/*/locations/*}/conversations:ingest"
142+ body : "*"
143+ };
144+ option (google.api.method_signature ) = "parent" ;
145+ option (google.longrunning.operation_info ) = {
146+ response_type : "IngestConversationsResponse"
147+ metadata_type : "IngestConversationsMetadata"
148+ };
149+ }
150+
124151 // Export insights data to a destination defined in the request body.
125152 rpc ExportInsightsData (ExportInsightsDataRequest ) returns (google .longrunning .Operation ) {
126153 option (google.api.http ) = {
@@ -237,6 +264,14 @@ service ContactCenterInsights {
237264 option (google.api.method_signature ) = "issue,update_mask" ;
238265 }
239266
267+ // Deletes an issue.
268+ rpc DeleteIssue (DeleteIssueRequest ) returns (google .protobuf .Empty ) {
269+ option (google.api.http ) = {
270+ delete : "/v1/{name=projects/*/locations/*/issueModels/*/issues/*}"
271+ };
272+ option (google.api.method_signature ) = "name" ;
273+ }
274+
240275 // Gets an issue model's statistics.
241276 rpc CalculateIssueModelStats (CalculateIssueModelStatsRequest ) returns (CalculateIssueModelStatsResponse ) {
242277 option (google.api.http ) = {
@@ -456,6 +491,9 @@ message CreateAnalysisOperationMetadata {
456491 type : "contactcenterinsights.googleapis.com/Conversation"
457492 }
458493 ];
494+
495+ // Output only. The annotator selector used for the analysis (if any).
496+ AnnotatorSelector annotator_selector = 4 [(google.api.field_behavior ) = OUTPUT_ONLY ];
459497}
460498
461499// Request to create a conversation.
@@ -559,6 +597,73 @@ message DeleteConversationRequest {
559597 bool force = 2 ;
560598}
561599
600+ // The request to ingest conversations.
601+ message IngestConversationsRequest {
602+ // Configuration for Cloud Storage bucket sources.
603+ message GcsSource {
604+ // Required. The Cloud Storage bucket containing source objects.
605+ string bucket_uri = 1 [(google.api.field_behavior ) = REQUIRED ];
606+ }
607+
608+ // Configuration for processing transcript objects.
609+ message TranscriptObjectConfig {
610+ // Required. The medium transcript objects represent.
611+ Conversation.Medium medium = 1 [(google.api.field_behavior ) = REQUIRED ];
612+ }
613+
614+ // Configuration that applies to all conversations.
615+ message ConversationConfig {
616+ // An opaque, user-specified string representing the human agent who handled
617+ // the conversations.
618+ string agent_id = 1 ;
619+ }
620+
621+ // Configuration for an external data store containing objects that will
622+ // be converted to conversations.
623+ oneof source {
624+ // A cloud storage bucket source.
625+ GcsSource gcs_source = 2 ;
626+ }
627+
628+ // Configuration for converting individual `source` objects to conversations.
629+ oneof object_config {
630+ // Configuration for when `source` contains conversation transcripts.
631+ TranscriptObjectConfig transcript_object_config = 3 ;
632+ }
633+
634+ // Required. The parent resource for new conversations.
635+ string parent = 1 [
636+ (google.api.field_behavior ) = REQUIRED ,
637+ (google.api.resource_reference ) = {
638+ type : "locations.googleapis.com/Location"
639+ }
640+ ];
641+
642+ // Configuration that applies to all conversations.
643+ ConversationConfig conversation_config = 4 ;
644+ }
645+
646+ // The metadata for an IngestConversations operation.
647+ message IngestConversationsMetadata {
648+ // Output only. The time the operation was created.
649+ google.protobuf.Timestamp create_time = 1 [(google.api.field_behavior ) = OUTPUT_ONLY ];
650+
651+ // Output only. The time the operation finished running.
652+ google.protobuf.Timestamp end_time = 2 [(google.api.field_behavior ) = OUTPUT_ONLY ];
653+
654+ // Output only. The original request for ingest.
655+ IngestConversationsRequest request = 3 [(google.api.field_behavior ) = OUTPUT_ONLY ];
656+
657+ // Output only. Partial errors during ingest operation that might cause the operation
658+ // output to be incomplete.
659+ repeated google.rpc.Status partial_errors = 4 [(google.api.field_behavior ) = OUTPUT_ONLY ];
660+ }
661+
662+ // The response to an IngestConversations operation.
663+ message IngestConversationsResponse {
664+
665+ }
666+
562667// The request to create an analysis.
563668message CreateAnalysisRequest {
564669 // Required. The parent resource of the analysis.
@@ -631,6 +736,59 @@ message DeleteAnalysisRequest {
631736 ];
632737}
633738
739+ // The request to analyze conversations in bulk.
740+ message BulkAnalyzeConversationsRequest {
741+ // Required. The parent resource to create analyses in.
742+ string parent = 1 [
743+ (google.api.field_behavior ) = REQUIRED ,
744+ (google.api.resource_reference ) = {
745+ type : "locations.googleapis.com/Location"
746+ }
747+ ];
748+
749+ // Required. Filter used to select the subset of conversations to analyze.
750+ string filter = 2 [(google.api.field_behavior ) = REQUIRED ];
751+
752+ // Required. Percentage of selected conversation to analyze, between
753+ // [0, 100].
754+ float analysis_percentage = 3 [(google.api.field_behavior ) = REQUIRED ];
755+
756+ // To select the annotators to run and the phrase matchers to use
757+ // (if any). If not specified, all annotators will be run.
758+ AnnotatorSelector annotator_selector = 8 ;
759+ }
760+
761+ // The metadata for a bulk analyze conversations operation.
762+ message BulkAnalyzeConversationsMetadata {
763+ // The time the operation was created.
764+ google.protobuf.Timestamp create_time = 1 ;
765+
766+ // The time the operation finished running.
767+ google.protobuf.Timestamp end_time = 2 ;
768+
769+ // The original request for bulk analyze.
770+ BulkAnalyzeConversationsRequest request = 3 ;
771+
772+ // The number of requested analyses that have completed successfully so far.
773+ int32 completed_analyses_count = 4 ;
774+
775+ // The number of requested analyses that have failed so far.
776+ int32 failed_analyses_count = 5 ;
777+
778+ // Total number of analyses requested. Computed by the number of conversations
779+ // returned by `filter` multiplied by `analysis_percentage` in the request.
780+ int32 total_requested_analyses_count = 6 ;
781+ }
782+
783+ // The response for a bulk analyze conversations operation.
784+ message BulkAnalyzeConversationsResponse {
785+ // Count of successful analyses.
786+ int32 successful_analysis_count = 1 ;
787+
788+ // Count of failed analyses.
789+ int32 failed_analysis_count = 2 ;
790+ }
791+
634792// The request to export insights.
635793message ExportInsightsDataRequest {
636794 // A BigQuery Table Reference.
@@ -891,6 +1049,17 @@ message UpdateIssueRequest {
8911049 google.protobuf.FieldMask update_mask = 2 ;
8921050}
8931051
1052+ // The request to delete an issue.
1053+ message DeleteIssueRequest {
1054+ // Required. The name of the issue to delete.
1055+ string name = 1 [
1056+ (google.api.field_behavior ) = REQUIRED ,
1057+ (google.api.resource_reference ) = {
1058+ type : "contactcenterinsights.googleapis.com/Issue"
1059+ }
1060+ ];
1061+ }
1062+
8941063// Request to get statistics of an issue model.
8951064message CalculateIssueModelStatsRequest {
8961065 // Required. The resource name of the issue model to query against.
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