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Chat export stuck at "Processing event 1 out of X" #29506

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ShadowRZ opened this issue Mar 16, 2025 · 1 comment
Open

Chat export stuck at "Processing event 1 out of X" #29506

ShadowRZ opened this issue Mar 16, 2025 · 1 comment
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A-Export-Chat O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect

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@ShadowRZ
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Steps to reproduce

  1. Export a chat

Outcome

What did you expect?

Chat can be exported successfully

What happened instead?

Chat exporting stuck at "Processing event 1 out of X"

On console, log message contains Error: Tooltips must be wrapped in a global <TooltipProvider>

Operating system

NixOS

Browser information

Firefox 136.0.1

URL for webapp

develop.element.io

Application version

f3dbe81-js-8395919f0fd1

Homeserver

yoitsu.moe

Will you send logs?

Yes
@dosubot dosubot bot added A-Export-Chat O-Occasional Affects or can be seen by some users regularly or most users rarely S-Minor Impairs non-critical functionality or suitable workarounds exist labels Mar 16, 2025
@YamatoRyou
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Same, and I observed that this phenomenon seems to depend neither on the version of the application nor on whether the target room is encrypted, but on the account. The scenario is as follows:
There are 2 accounts in a non-encrypted room on a self-hosted server. Account A has the problem you described, while account B can be exported normally. Since these two accounts are in the same room, they have consistent message history.
However, it should be pointed out that this problem only occurs when exporting HTML.

@dbkr dbkr added S-Major Severely degrades major functionality or product features, with no satisfactory workaround O-Uncommon Most users are unlikely to come across this or unexpected workflow and removed S-Minor Impairs non-critical functionality or suitable workarounds exist O-Occasional Affects or can be seen by some users regularly or most users rarely labels Mar 28, 2025
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A-Export-Chat O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect
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@dbkr @ShadowRZ @YamatoRyou