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app.element.io on matrix.org fails to load attachments #29398

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nt8r opened this issue Mar 2, 2025 · 2 comments
Closed

app.element.io on matrix.org fails to load attachments #29398

nt8r opened this issue Mar 2, 2025 · 2 comments
Labels
A-Media O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect

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@nt8r
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nt8r commented Mar 2, 2025

Steps to reproduce

  1. Where are you starting? What can you see?

I'm logged into matrix.org via SSO from github.com. In every channel (such as #main:postmarketos.org, aka #postmarketos:matrix.org, but I see this everywhere) attachments fail to load. Image previews just show a spinner, and other attachments do nothing when clicked on.

  1. What do you click?
    Image previews (which are missing, just showing spinners) or attachment download buttons.

Outcome

What did you expect?

The attachments to show previews and download when I click the download button.

What happened instead?

Previews never show up; when clicking the download button, an error box pops up saying (for example):

Download failed

An error occurred while downloading this file
M_NOT_FOUND: MatrixError: [404] Not found (https://matrix-client.matrix.org/_matrix/media/v3/download/matrix.org/vssJILxGZlfhyPsuLsmAMpMx?allow_redirect=true)

If I middle-click images, I get a page like https://matrix-client.matrix.org/_matrix/media/v3/download/postmarketos.org/91f5e62130995cf40de60bc859272cc9474862ae1116cf1e687a3ddacf836ccf?allow_redirect=true with the contents:

{"errcode":"M_NOT_FOUND","error":"Not found"}

Operating system

No response

Browser information

No response

URL for webapp

No response

Application version

No response

Homeserver

No response

Will you send logs?

Yes

@nt8r nt8r added the T-Defect label Mar 2, 2025
@dosubot dosubot bot added A-Media O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround labels Mar 2, 2025
@t3chguy
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t3chguy commented Mar 4, 2025

Will you send logs?
Yes

Not seeing any logs from you

Operating system
No response
Browser information
No response
URL for webapp
No response
Application version
No response
Homeserver
No response

No response = no help

Feel free to open a new issue with logs & the required fields

@t3chguy t3chguy closed this as not planned Won't fix, can't repro, duplicate, stale Mar 4, 2025
@nt8r
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nt8r commented Mar 4, 2025

The fields for Operating System and so on are not marked as required in the bug submission form. I'll submit a new bug with them filled out, and with logs.

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Labels
A-Media O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect
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