Merge pull request #378 from cisagov/ky/renewal-content

Updating renewal content in get.gov

Author: witha-k

pages/about/product_updates.md

@@ -13,6 +13,19 @@ eleventyNavigation:
 
 We’ll share notes about product releases and new features here.
 
+## February 7, 2025
+
+### You can now renew a .gov domain online {.h4}
+
+You can now renew a domain in the .gov registrar starting **60 days before expiration**. All domain managers can renew a domain. We’ll add emailed notifications about expiring domains later this spring.
+
+Learn more about [renewing domains](../../help/domain-management/#renew-an-expiring-or-expired-gov-domain).
+
+<figure style="padding: 5px;">
+<img width="1092" legth src="https://github.com/user-attachments/assets/75f4b795-2620-45d3-ab13-20c25495cb38" alt="image" title="A screenshot of the registrar showing a notification to the user of multiple expiring domains" style="border: 1px solid;"/> 
+<figcaption style="font-style: italic;">A screenshot of the registrar showing a notification to the user of multiple expiring domains</figcaption>
+</figure>
+
 ## July 24, 2024
 
 ### Your contact info, now in one place {.h4}
@@ -52,12 +65,11 @@ Check out the site and [let us know what you think](https://forms.office.com/g/U
 - Organization address: Your organization's mailing address information is now in the new registrar.
 - Domain managers: You can add other users as domain managers, but you can’t remove another user’s access without contacting us. Hold tight, this feature is coming soon!
 
-
 ## November 17, 2023
 
 Our new domain management system—the .gov registrar—is now available. We’ve transferred organization, contacts, and domain name system (DNS) information for all .gov domains to the new registrar.
 
-[Let us know](https://forms.office.com/g/Uq30UkMYRu) if you have questions or concerns about the information you see for your domain.
+[Let us know](../../contact/) if you have questions or concerns about the information you see for your domain.
 
 ### Changes from the previous registrar {.h4}
 

pages/domains/domains_requirements.md

@@ -47,8 +47,9 @@ We understand the critical importance of availability for a .gov domain. Suspend
 
 
 ## Domain renewal
-.Gov domains are registered for a one-year period. To renew your domain, you’ll be asked to verify your organization’s eligibility and your contact information. 
+.Gov domains are registered for a one-year period. To renew the domain, you’ll be asked to verify your contact information and some details about the domain.
 
 Though a domain may expire, it will not automatically be put on hold or deleted. We’ll make extensive efforts to contact your organization before holding or deleting a domain.
 
 
+

pages/help/help_domain-management.md

@@ -16,7 +16,8 @@ If you don’t already have a Login.gov account, you’ll need to create one to
 
 - [Add a domain manager to your .gov domain](#add-a-domain-manager-to-your-gov-domain)
 - [Remove a domain manager from your .gov domain](#remove-a-domain-manager-from-your-gov-domain)
-- [Add or update the security email for your .gov domain](#add-or-update-the-security-email-for-your-gov-domain) 
+- [Add or update the security email for your .gov domain](#add-or-update-the-security-email-for-your-gov-domain)
+- [Renew an expiring or expired .gov domain](#renew-an-expiring-or-expired-gov-domain) 
 - [Update your organization name or mailing address](#update-your-organization-name-or-mailing-address)
 - [Update information about your senior official](#update-information-about-your-senior-official)
 - [Manage DNS name servers](#manage-dns-name-servers)
@@ -46,7 +47,6 @@ All domain managers must  keep their contact information updated and be responsi
 4. Click “Remove” for the domain manager you want to remove.
 5. Click “Yes, remove domain manager.”
 
-
 ## Add or update the security email for your .gov domain
 
 Adding a security email is a security best practice. This email will allow the public to report observed or suspected security issues on your domain. Security emails are made public and included in the .gov domain data we provide.
@@ -59,6 +59,17 @@ Adding a security email is a security best practice. This email will allow the p
 
 Learn about [other best practices to manage your domain securely](../../domains/security/).
 
+## Renew an expiring or expired .gov domain
+
+You can renew a domain in the .gov registrar starting 60 days before expiration. You can also renew a domain after it expires.
+
+1. Sign in to the [.gov registrar](https://manage.get.gov){target="_blank"} using your Login.gov account.
+2. Click on the “Manage” link for the .gov domain.
+3. Click on the “Renew to maintain access” link.
+4. Confirm your contact information, details about the domain, and re-acknowledge the [requirements for operating a .gov domain](../../domains/requirements/).
+5. Click “Submit.”
+
+After renewal, the domain is registered for another year. We don’t offer an auto-renewal feature. 
 
 ## Update your organization name or mailing address
 

pages/help/help_faq.md

@@ -13,16 +13,17 @@ eleventyNavigation:
 - [How much does a .gov domain cost](#gov-domains-are-free)?
 - [I'm working with a government organization. Why do I have to provide personal information to request a domain on their behalf](#working-with-a-gov-org)?
 - [Can I request a name like cityname.state.gov (e.g., detroit.mi.gov)](#subdomain)?
-- [How much longer until I hear back about my domain request](#domain-request-status)?
+- [How much longer until I hear back about a domain request](#domain-request-status)?
 
 Get more [help with domain requests](../domain-requests).
 
 <p class="border-bottom": 1px solid> </p>
 
 **Domain management**
-- [How do I add or remove someone from my domain](#add-or-remove-from-domain)?
-- [Why don't I see my domain when I sign in to the registrar](#do-not-see-my-domain)?
-- [My domain is about to expire. How can I renew my domain](#renew-domain)?
+- [How do I add or remove someone from a domain](#add-or-remove-from-domain)?
+- [Why don't I see a domain when I sign in to the registrar](#do-not-see-my-domain)?
+- [A domain will expire soon. How can I renew it?](#renew-domain)?
+- [What happens if I don’t renew a domain](#dont-renew)?
 - [Where can I add DNS records](#dns-records)?
 - [My DNS hosting provider wants me to transfer my .gov domain to their registrar. What should I do](#transfer-domain)?
 - [Where do I get a .gov email address](#email-address)?
@@ -36,8 +37,8 @@ Get more [help with domain management](../domain-management).
 
 <p class="border-bottom": 1px solid> </p>
 
-## How much does a .gov domain cost? 
-For eligible government organizations, .gov domains are **FREE**! Learn how to get a [free .gov domain](https://get.gov/domains/before/). {#gov-domains-are-free}
+## How much does a .gov domain cost? {#gov-domains-are-free}
+For eligible government organizations, .gov domains are **FREE**! Learn how to get a [free .gov domain](../../domains/before/). 
 
 ## I'm working with a government organization. Why do I have to provide personal information to request a domain on their behalf? {#working-with-a-gov-org}
 Since most governments in the U.S. operate transparently, it’s usually not difficult to discover information about an organization. Anyone can easily find the names, roles, or email addresses of those employed, or details like official records, budgets, or a tax ID. However, it can be difficult to know whether someone approaching us actually is who they say they are, or that they really represent their purported organization.
@@ -49,27 +50,27 @@ Login.gov is a secure, government website that adheres to the highest standards
 ## Can I request a name like cityname.state.gov (e.g., detroit.mi.gov)? {#subdomain}
 The “cityname” and “detroit” part of the examples above are subdomains. **We do not register subdomains for .gov**. 
 
-To use a subdomain for a particular .gov domain, like mi.gov, you need to coordinate with the registrant for that .gov domain. View [data for all .gov domains](https://get.gov/about/data/), including points of contact for domains.
+To use a subdomain for a particular .gov domain, like mi.gov, you need to coordinate with the registrant for that .gov domain. View [data for all .gov domains](../../about/data/), including points of contact for domains.
 
-## How much longer until I hear back about my domain request? {#domain-request-status}
+## How much longer until I hear back about a domain request? {#domain-request-status}
 Our review process can take 30 business days. Due to the volume of requests, the wait time is longer than usual. It also may take longer depending on the details of your request. 
 
-You can [check the status of your domain request at any time](https://get.gov/help/domain-requests/#check-the-status-of-your-domain-request). If you have a question, [contact us](https://get.gov/contact/). 
+You can [check the status of the domain request at any time](../domain-requests/#check-the-status-of-your-domain-request). If you have a question, [contact us](../../contact/). 
 
-Learn more about [what happens after you request a .gov domain](https://get.gov/domains/before/#what-happens-after-you-request-your-gov-domain).
+Learn more about [what happens after you request a .gov domain](../../domains/before/#what-happens-after-you-request-your-gov-domain).
 
-## How do I add or remove someone from my domain? {#add-or-remove-from-domain}
+## How do I add or remove someone from a domain? {#add-or-remove-from-domain}
 You can add or remove domain managers without contacting us. 
 
 1. Sign in to the [.gov registrar](https://manage.get.gov){target="_blank"} using your Login.gov account.
 2. Click the “Manage” link for your .gov domain.
 3. Click “Domain managers” on the left-side navigation.
 4. Add or remove domain managers as needed. 
 
-Get more help [adding or removing domain managers](https://get.gov/help/domain-management/#add-a-domain-manager-to-your-gov-domain).
+Get more help [adding or removing domain managers](../domain-management/#add-a-domain-manager-to-your-gov-domain).
 
-## Why don't I see my domain when I sign in to the registrar? {#do-not-see-my-domain}
-Your domain is closely tied to the email address you use when signing in to the .gov registrar.
+## Why don't I see a domain when I sign in to the registrar? {#do-not-see-my-domain}
+The domain is closely tied to the email address you use when signing in to the .gov registrar.
 
 **If you had a .gov account prior to November 2023**:  We launched a new .gov registrar. When signing in, you need to use a [Login.gov account](https://login.gov/help/get-started/create-your-account/){.usa-link--external} that’s associated with the same email address you used to sign in to the old registrar. That will ensure you have access to your existing domain. 
 
@@ -78,32 +79,36 @@ Your domain is closely tied to the email address you use when signing in to the
 - If you have more than one email address associated with your Login.gov account, try [signing in](https://manage.get.gov/){target="_blank"}  with a different email address. 
 - We recommend using a Login.gov account that is only linked to your work email.
 
-**If someone invited you to manage a domain**: Confirm which email address your domain invitation was sent to. When signing in to the .gov registrar, you need to use a [Login.gov account](https://login.gov/help/get-started/create-your-account/){.usa-link--external} that’s associated with the same email address that was invited. You may need to ask the person who sent the invitation to send another one to your preferred email address.
+**If someone invited you to manage a domain**: Confirm which email address the domain invitation was sent to. When signing in to the .gov registrar, you need to use a [Login.gov account](https://login.gov/help/get-started/create-your-account/){.usa-link--external} that’s associated with the same email address that was invited. You may need to ask the person who sent the invitation to send another one to your preferred email address.
 
-If you’ve tried the above recommendations and still don’t see your domain, [contact us](https://get.gov/contact/).
+If you’ve tried the above recommendations and still don’t see the domain, [contact us](../../contact/).
 
+## A domain will expire soon. How can I renew it? {#renew-domain}
+You can renew a domain in the [.gov registrar](https://manage.get.gov/){target="_blank"} starting 60 days before expiration. All domain managers can renew a domain. Learn more about [how to renew a domain](../domain-management/#renew-an-expiring-or-expired-gov-domain/).
 
-## My domain is about to expire. How can I renew my domain? {#renew-domain}
-We’re updating how domains are renewed. By March 2025, domain managers will be able to renew their domain for free within the registrar. The process will also include a step to confirm contact details and other domain information.
+After renewal, the domain is registered for another year. 
 
-Unlike other top-level domains, when a .gov domain expires, it’s not automatically put on hold or deleted. It continues to resolve online even after its expiration date. Before we put it on hold or delete it, we’ll make every effort to contact your organization.
+We don’t currently send emailed notifications to remind you about renewal or to confirm renewal. However, those will be added in spring 2025.
 
-If you need to renew your domain before March, [sign in](https://manage.get.gov) to the .gov registrar and navigate to the domain to confirm its details are up to date. Then [contact us](https://get.gov/contact/) to request a renewal.
+## What happens if I don’t renew a domain? {#dont-renew}
+When a .gov domain expires, it’s not automatically put on hold or deleted. It continues to resolve online even after its expiration date. This is different from other top-level domains online. Before we put a domain on hold or delete it, we’ll make every effort to contact your organization.
+
+You can [renew a domain](../domain-management/#renew-an-expiring-or-expired-gov-domain/) after it expires.
 
 ## Where can I add DNS records? {#dns-records}
-To add or update DNS records like A, MX, CNAME, or TXT, you need to make changes at your DNS hosting provider. We don’t offer [DNS hosting services](https://get.gov/domains/moving/#find-dns-hosting-services) at this time. Your provider operates your domain’s name servers, which appear as NS records in the .gov registrar.
+To add or update DNS records like A, MX, CNAME, or TXT, you need to make changes at your DNS hosting provider. We don’t offer [DNS hosting services](../../domains/moving/#find-dns-hosting-services) at this time. Your provider operates the domain’s name servers, which appear as NS records in the .gov registrar.
 
-If you’re unsure who your DNS hosting provider is, sign in to the .gov registrar and review your domain’s NS records. These are your name servers, which are managed by your hosting provider. The domain in the NS record is often the name of the website where you can update your DNS records.
+If you’re unsure who your DNS hosting provider is, sign in to the .gov registrar and review the domain’s NS records. These are your name servers, which are managed by your hosting provider. The domain in the NS record is often the name of the website where you can update your DNS records.
 
 ## My DNS hosting provider wants me to transfer my .gov domain to their registrar. What should I do? {#transfer-domain}
 **A .gov domain cannot be transferred to any other registrar**. However, DNS for the domain can be managed by a third party, and as some DNS hosting providers operate registrars, their help desk or documentation may not clearly reflect the unique case of .gov domains.
 
 If you are asked for an AUTH code by your DNS hosting provider, let them know that you’re trying to set up DNS hosting and that you cannot transfer a .gov domain to them.
 
 ## Where do I get a .gov email address? {#email-address}
-We don't offer email hosting services. Once you have a .gov domain registered and a [DNS provider hosting your domain](https://get.gov/domains/moving/#find-dns-hosting-services), you can work with an email services provider or manage your own email infrastructure. Your DNS hosting provider may offer email services.
+We don't offer email hosting services. Once you have a .gov domain registered and a [DNS provider hosting the domain](../../domains/moving/#find-dns-hosting-services), you can work with an email services provider or manage your own email infrastructure. Your DNS hosting provider may offer email services.
 
-If your organization already has email operating on a non-.gov domain, you may be able to [move it to a .gov domain](https://get.gov/domains/moving/#plan-to-move-your-email-to-gov).
+If your organization already has email operating on a non-.gov domain, you may be able to [move it to a .gov domain](../../domains/moving/#plan-to-move-your-email-to-gov).
 
 ## Your policies prohibit using a .gov domain for “commercial purposes." What does that mean? {#commercial-purposes}
 The [DOTGOV Act of 2020](https://uscode.house.gov/view.xhtml?req=(title:6%20section:665%20edition:prelim)%20OR%20(granuleid:USC-prelim-title6-section665)&f=treesort&edition=prelim&num=0&jumpTo=true){.usa-link--external} states that .gov domains “may not be used for commercial … purposes.” This means a .gov domain may not be used for purposes that would solely promote a commercial entity or their activities. For example, a .gov website should not include promotional space that can be directly purchased (e.g., web advertising). However, a .gov domain can be used in ways that promote commerce where such promotion primarily serves a public purpose rather than private interests. As appropriate, this might include the names or logos of private enterprises on a .gov website.