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‎README.md

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----------------
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addon | version | maintainers | summary
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--- | --- | --- | ---
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[helpdesk_mgmt](helpdesk_mgmt/) | 16.0.2.10.0 | | Helpdesk
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[helpdesk_mgmt](helpdesk_mgmt/) | 16.0.2.10.1 | | Helpdesk
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[helpdesk_mgmt_merge](helpdesk_mgmt_merge/) | 16.0.1.0.0 | | Wizard to merge helpdesk tickets
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[helpdesk_mgmt_portal_follower](helpdesk_mgmt_portal_follower/) | 16.0.1.0.1 | <a href='https://github.com/BernatObrador'><img src='https://github.com/BernatObrador.png' width='32' height='32' style='border-radius:50%;' alt='BernatObrador'/></a> <a href='https://github.com/ppyczko'><img src='https://github.com/ppyczko.png' width='32' height='32' style='border-radius:50%;' alt='ppyczko'/></a> <a href='https://github.com/mpascuall'><img src='https://github.com/mpascuall.png' width='32' height='32' style='border-radius:50%;' alt='mpascuall'/></a> | Add ticket followers from website portal
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[helpdesk_mgmt_project](helpdesk_mgmt_project/) | 16.0.2.3.1 | | Add the option to select project in the tickets.

‎helpdesk_mgmt/README.rst

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.. image:: https://odoo-community.org/readme-banner-image
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:target: https://odoo-community.org/get-involved?utm_source=readme
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:alt: Odoo Community Association
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===================
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Helpdesk Management
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===================
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!! This file is generated by oca-gen-addon-readme !!
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! source digest: sha256:7006bdabfc76cb196d2b54de19829507924b8fc12a9154d11325c8736b564da2
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!! source digest: sha256:65d1ed04534e6bb07dd1d804c59b57288c54ac4fa2cc17f0f48dcd6082e6b745
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
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:target: https://odoo-community.org/page/development-status
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:alt: Beta
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.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
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.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
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:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
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:alt: License: AGPL-3
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.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github

‎helpdesk_mgmt/__manifest__.py

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"name": "Helpdesk Management",
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"summary": """
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Helpdesk""",
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"version": "16.0.2.10.0",
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"version": "16.0.2.10.1",
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"license": "AGPL-3",
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"category": "After-Sales",
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"author": "AdaptiveCity, "

‎helpdesk_mgmt/static/description/index.html

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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="generator" content="Docutils: https://docutils.sourceforge.io/" />
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<title>Helpdesk Management</title>
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<title>README.rst</title>
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</style>
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<div class="document" id="helpdesk-management">
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<h1 class="title">Helpdesk Management</h1>
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<div class="document">
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<a class="reference external image-reference" href="https://odoo-community.org/get-involved?utm_source=readme">
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<img alt="Odoo Community Association" src="https://odoo-community.org/readme-banner-image" />
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</a>
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<div class="section" id="helpdesk-management">
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<h1>Helpdesk Management</h1>
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<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=16.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
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<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/license-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=16.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
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<p>This module adds Helpdesk functionality in Odoo.</p>
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<p><strong>Table of contents</strong></p>
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<div class="contents local topic" id="contents">
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</ul>
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</div>
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<div class="section" id="configuration">
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<h1><a class="toc-backref" href="#toc-entry-1">Configuration</a></h1>
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<h2><a class="toc-backref" href="#toc-entry-1">Configuration</a></h2>
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<p>To configure this module, you need to:</p>
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<ol class="arabic simple">
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<li>Edit or create new channels.</li>
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<li>Edit or create new tags.</li>
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<div class="section" id="channels">
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<h2><a class="toc-backref" href="#toc-entry-2">Channels</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-2">Channels</a></h3>
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<ol class="arabic simple">
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<li>Go to <em>Helpdesk &gt; Configuration &gt; Channels</em> to edit or create new channels.</li>
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<li>Edit or create a channel.</li>
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</div>
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<div class="section" id="categories">
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<h2><a class="toc-backref" href="#toc-entry-3">Categories</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-3">Categories</a></h3>
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<ol class="arabic simple">
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<li>Go to <em>Helpdesk &gt; Configuration &gt; Categories</em> to edit or create new categories.</li>
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<div class="section" id="stages">
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<h2><a class="toc-backref" href="#toc-entry-4">Stages</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-4">Stages</a></h3>
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<ol class="arabic simple">
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<li>Go to <em>Helpdesk &gt; Configuration &gt; Stages</em> to edit or create new stages.</li>
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<p>You can also sort the stage sequence if you move up or down the stages in the list view.</p>
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</div>
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<div class="section" id="teams">
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<h2><a class="toc-backref" href="#toc-entry-5">Teams</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-5">Teams</a></h3>
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<li>Go to <em>Helpdesk &gt; Configuration &gt; Teams</em> to edit or create new teams.</li>
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<div class="section" id="tags">
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<h3><a class="toc-backref" href="#toc-entry-6">Tags</a></h3>
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<li>Go to <em>Helpdesk &gt; Configuration &gt; Ticket Tags</em> to edit or create new tags.</li>
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<div class="section" id="permissions">
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<p>There are restrictions to read tickets according to the user’s permissions set in Helpdesk.</p>
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<li><em>User: Personal tickets</em>: User is able to see their tickets (those that are assigned to their user) or those that are no team nor user is assigned.</li>
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<h2><a class="toc-backref" href="#toc-entry-8">Usage</a></h2>
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<li>Go to <em>Helpdesk</em> or <em>Helpdesk &gt; Dashboard</em> to see the tickets dashboard</li>
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<h2><a class="toc-backref" href="#toc-entry-9">Known issues / Roadmap</a></h2>
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<ul class="simple">
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<li>Add a tour feature similar to what the <tt class="docutils literal">project</tt> module defines to discover projects / tasks.</li>
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<h1><a class="toc-backref" href="#toc-entry-10">Bug Tracker</a></h1>
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<h2><a class="toc-backref" href="#toc-entry-10">Bug Tracker</a></h2>
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<p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>.
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In case of trouble, please check there if your issue has already been reported.
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If you spotted it first, help us to smash it by providing a detailed and welcomed
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<a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
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<p>Do not contact contributors directly about support or help with technical issues.</p>
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<div class="section" id="credits">
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<li>Tecnativa</li>
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<li><a class="reference external" href="https://www.domatix.com">Domatix</a>:<ul>
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<li>Carlos Martínez</li>
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<p>This module is maintained by the OCA.</p>
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