Game page for GOG games: "Cannot get game info" due to ReadTimeoutError on GOG CDN #2953

tomfitzhenry · 2023-08-04T07:38:48Z

Describe the bug

When I click on a GOG game in my library, to get to that game's game page, "Cannot get game info" is displayed.

This stops the ability to download the game.

Add logs

Here are the heroic and gogdl logs.

$ cat heroic*log
(17:22:18) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/legendary --version
(17:22:18) INFO:    [Legendary]:        Legendary location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/legendary
(17:22:18) INFO:    [Gog]:              GOGDL location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl
(17:22:18) INFO:    [Connection]:       Connectivity: check-online
(17:22:18) INFO:    [Connection]:       Pinging external endpoints
(17:22:18) INFO:    [Backend]:          DRM module staus {
  "oimompecagnajdejgnnjijobebaeigek": {
    "name": "Widevine Content Decryption Module",
    "status": "new",
    "version": "4.10.2557.0"
  }
}
(17:22:18) WARNING: [Backend]:          Failed to register protocol with OS.
(17:22:18) INFO:    [Gog]:              Running command: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json --version
(17:22:19) INFO:    [Connection]:       Connectivity: online
(17:22:19) INFO:    [Backend]:          User Not Found, removing it from Store
(17:22:19) INFO:    [Gog]:              Checking if login is valid
(17:22:19) INFO:    [Gog]:              Running command: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(17:22:19) INFO:    [Backend]:          AreWeAntiCheatYet data downloaded
(17:22:19) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/nile_config /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/nile --version
(17:22:19) INFO:    [Backend]:          Loading Screen Ready
(17:22:19) INFO:    [Frontend]:         Refreshing undefined Library
(17:22:19) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(17:22:19) INFO:    [Gog]:              Running command: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(17:22:19) INFO:    [Legendary]:        Refreshing library...
(17:22:19) INFO:    [Backend]:          Frontend Ready
(17:22:19) INFO:    [Gog]:              Getting GOG library
(17:22:19) INFO:    [Gog]:              Running command: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(17:22:20) INFO:    [Backend]:          

Heroic Version: 2.9.1 Boa Hancock
Legendary Version:  0.20.32 Dark Energy (hotfix #6)
GOGdl Version: 0.7.3
Nile Version: 1.0.0 Jonathan Joestar

Electron Version: 24.4.1
Chrome Version: 112.0.5615.204
NodeJS Version: 18.14.0

OS: Freedesktop SDK KERNEL: 5.13.0-valve36-1-neptune ARCH: x64
CPU: AMD Custom APU 0405 @2.48 GOVERNOR: schedutil
RAM: Total: 14.47 GiB Available: 11.61 GiB
GRAPHICS: GPU0: VanGogh [AMD Custom GPU 0405] VRAM: 512MB 
PROTOCOL: x11

(17:22:20) INFO:    [Gog]:              Saved username to config file
(17:22:21) INFO:    [Winetricks]:       Downloading Winetricks
(17:22:22) INFO:    [Gog]:              Saved games data
(17:22:22) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(17:22:22) INFO:    [Gog]:              Found 0 game(s) to update
(17:22:24) INFO:    [Backend]:          Starting the Download Queue
(17:22:32) INFO:    [ExtraGameInfo]:    Using cached ExtraGameInfo data for Disco Elysium - The Final Cut
(17:22:32) INFO:    [Gog]:              Running command: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(17:22:32) INFO:    [Gog]:              Running command: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(17:22:32) INFO:    [ExtraGameInfo]:    Using cached ExtraGameInfo data for Disco Elysium - The Final Cut
(17:22:32) INFO:    [Gog]:              Running command: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(17:22:32) INFO:    [Gog]:              Running command: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(17:22:32) INFO:    [Gog]:              Running command: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(17:22:33) INFO:    [Gog]:              Getting game metadata: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json info 1771589310 --token <redacted> --lang=en-US --os windows
(17:22:33) INFO:    [Gog]:              Getting game metadata: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json info 1771589310 --token <redacted> --lang=en-US --os windows
(17:22:33) INFO:    [Gog]:              Getting game metadata: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json info 1771589310 --token <redacted> --lang=en-US --os windows
(17:22:33) INFO:    [Gog]:              Getting game metadata: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json info 1771589310 --token <redacted> --lang=en-US --os windows
(17:22:34) ERROR:   [Gog]:              stdout = false and res.abort = false in getInstallInfo
(17:22:34) ERROR:   [Gog]:              stdout = false and res.abort = false in getInstallInfo
(17:22:34) ERROR:   [Gog]:              stdout = false and res.abort = false in getInstallInfo
(17:22:34) ERROR:   [Gog]:              stdout = false and res.abort = false in getInstallInfo
(17:22:34) ERROR:   [Frontend]:         Cannot get game info
(17:22:34) ERROR:   [Frontend]:         Cannot get game info
(17:22:34) ERROR:   [Frontend]:         Cannot get game info
(17:22:34) ERROR:   [Frontend]:         Cannot get game info
(17:22:34) ERROR:   [Frontend]:         Cannot get game info

$ cat gogdl*log
[8/4/2023, 5:22:18 PM] /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json --version
[8/4/2023, 5:22:19 PM] /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
0.7.3
[8/4/2023, 5:22:19 PM] /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
{"access_token": "[redacted]", "expires_in": 3600, "token_type": "bearer", "scope": "", "session_id": "[redacted]", "refresh_token": "[redacted]", "user_id": "[redacted]", "loginTime": [redacted]}
[8/4/2023, 5:22:19 PM] /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
{"access_token": "[redacted]", "expires_in": 3600, "token_type": "bearer", "scope": "", "session_id": "[redacted]", "refresh_token": "[redacted]", "user_id": "[redacted]", "loginTime": [redacted]}
[8/4/2023, 5:22:32 PM] /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
[8/4/2023, 5:22:32 PM] /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
[8/4/2023, 5:22:32 PM] /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
[8/4/2023, 5:22:32 PM] /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
[8/4/2023, 5:22:32 PM] /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
{"access_token": "[redacted]", "expires_in": 3600, "token_type": "bearer", "scope": "", "session_id": "[redacted]", "refresh_token": "[redacted]", "user_id": "[redacted]", "loginTime": [redacted]}
[8/4/2023, 5:22:33 PM] /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json info 1771589310 --token <redacted> --lang=en-US --os windows
[8/4/2023, 5:22:33 PM] /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json info 1771589310 --token <redacted> --lang=en-US --os windows
[8/4/2023, 5:22:33 PM] /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json info 1771589310 --token <redacted> --lang=en-US --os windows
[8/4/2023, 5:22:33 PM] /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json info 1771589310 --token <redacted> --lang=en-US --os windows
[API] INFO: Getting info from products endpoint for id: 1771589310
[DOWNLOAD_MANAGER] INFO: Checking compatibility of Disco Elysium - The Final Cut with windows
[DOWNLOAD_MANAGER] INFO: Game is compatible
[DOWNLOAD_MANAGER] INFO: Depot version: 2
[DOWNLOAD_MANAGER] INFO: Getting Meta data
Traceback (most recent call last):
  File "urllib3/connectionpool.py", line 536, in _make_request
  File "urllib3/connection.py", line 461, in getresponse
  File "http/client.py", line 1377, in getresponse
  File "http/client.py", line 320, in begin
  File "http/client.py", line 281, in _read_status
  File "socket.py", line 704, in readinto
  File "ssl.py", line 1242, in recv_into
  File "ssl.py", line 1100, in read
socket.timeout: The read operation timed out

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "requests/adapters.py", line 486, in send
  File "urllib3/connectionpool.py", line 844, in urlopen
  File "urllib3/util/retry.py", line 470, in increment
  File "urllib3/util/util.py", line 39, in reraise
  File "urllib3/connectionpool.py", line 790, in urlopen
  File "urllib3/connectionpool.py", line 538, in _make_request
  File "urllib3/connectionpool.py", line 370, in _raise_timeout
urllib3.exceptions.ReadTimeoutError: HTTPSConnectionPool(host='gog-cdn-lumen.secure2.footprint.net', port=443): Read timed out. (read timeout=1)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "gogdl/cli.py", line 51, in <module>
  File "gogdl/cli.py", line 47, in main
  File "gogdl/dl/manager.py", line 36, in calculate_download_size
  File "gogdl/dl/manager.py", line 136, in get_download_metadata
  File "gogdl/dl/dl_utils.py", line 21, in get_zlib_encoded
  File "requests/api.py", line 73, in get
  File "requests/api.py", line 59, in request
  File "requests/sessions.py", line 589, in request
  File "requests/sessions.py", line 703, in send
  File "requests/adapters.py", line 532, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='gog-cdn-lumen.secure2.footprint.net', port=443): Read timed out. (read timeout=1)
[215] Failed to execute script 'cli' due to unhandled exception!

Steps to reproduce

Open Heroic launcher.
Click on a GOG game in your library
Momentarily see the game page for that game
Game page displays "Cannot get game info", making the game uninstallable.

Expected behavior

I expect the game page to remain, with the ability to install the game.

Screenshots

No response

Heroic Version

Latest Stable (Flatpak)

System Information

OS [e. g. "Ubuntu"]: Steam Deck, Arch
Heroic: 2.9.1

Additional information

No response

The text was updated successfully, but these errors were encountered:

tomfitzhenry · 2023-08-04T07:40:13Z

Attempted workarounds:

Try other games. The same error occurs on most other games, but some games load successfully (e.g. CARRION).
Logout/login to GOG.
Entirely wipe the flatpak installation (rm -rf ~/.var/app/com.heroic*)

tomfitzhenry · 2023-08-04T07:40:58Z

Based on the error message, requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='gog-cdn-lumen.secure2.footprint.net', port=443): Read timed out. (read timeout=1), perhaps Heroic-Games-Launcher/heroic-gogdl#37 will fix this?

imLinguin · 2023-08-04T07:42:52Z

Yes the merged PR on gogdl fixes it, you can try it out by downloading gogdl build from latest commit.

tomfitzhenry · 2023-08-04T08:39:23Z

Yes the merged PR on gogdl fixes it, you can try it out by downloading gogdl build from latest commit.

Thanks!

Confirmed this works for me:

Download gogdl-Linux from https://github.com/Heroic-Games-Launcher/heroic-gogdl/actions/runs/5755947689
Extract the zip file and make the gogdl file executable (chmod +x gogdl)
In Heroic -> Settings -> Advanced -> Choose an Alternative GOGDL Binary to use set this to the gogdl that you just extracted

Should this issue be kept open to:

track the issue (until https://github.com/Heroic-Games-Launcher/HeroicGamesLauncher/blob/main/public/bin/linux/gogdl is updated)
allows other impacted by this issue to find this workaround

?

imLinguin · 2023-08-04T08:41:57Z

I'll close the issue when the fix is merged/released in Heroic

rauldipeas · 2023-08-09T15:04:32Z

Yes the merged PR on gogdl fixes it, you can try it out by downloading gogdl build from latest commit.

Thanks!

Confirmed this works for me:

1. Download `gogdl-Linux` from https://github.com/Heroic-Games-Launcher/heroic-gogdl/actions/runs/5755947689

2. Extract the zip file and make the `gogdl` file executable (chmod +x gogdl)

3. In `Heroic -> Settings -> Advanced -> Choose an Alternative GOGDL Binary to use` set this to the `gogdl` that you just extracted

Should this issue be kept open to:

* track the issue (until https://github.com/Heroic-Games-Launcher/HeroicGamesLauncher/blob/main/public/bin/linux/gogdl is updated)

* allows other impacted by this issue to find this workaround

?

I've tried this but some GOG games it's presenting the same error, it cannot get the game info and the game cannot be imported back.

tomfitzhenry · 2023-08-10T01:07:10Z

Failure to get game info can occur for a number of reasons. It might be worth checking the logs, to see if the cause is the same. If it's the same, re-opening this issue probably makes sense, but if it's another issue, another bug should be raised.

rauldipeas · 2023-08-10T01:13:12Z

I've downloaded the latest gogdl from heroic-gogdl actions and everything back to works fine again, but my past log is the same of the OP.

tomfitzhenry added the bug:unconfirmed Someone works on identifying the issue label Aug 4, 2023

tomfitzhenry changed the title ~~Game page for GOG games: "Cannot get game info"~~ Game page for GOG games: "Cannot get game info" due to ReadTimeoutError on GOG CDN Aug 4, 2023

imLinguin mentioned this issue Aug 4, 2023

game info folder is undefined #2954

Open

imLinguin added bug:confirmed Something isn't working. and removed bug:unconfirmed Someone works on identifying the issue labels Aug 4, 2023

This was referenced Aug 5, 2023

Cannot install Pathfinder: WoTR from GOG, getInstallInfo fails #2958

Closed

update vulkan-helper and gogdl binaries #2961

Merged

imLinguin closed this as completed in #2961 Aug 7, 2023

imLinguin mentioned this issue Aug 8, 2023

X4 Foundations - Cannot get game info #2971

Closed

imLinguin mentioned this issue Aug 17, 2023

Cannot install Fallout 4 from GoG on Linux #2995

Closed

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Game page for GOG games: "Cannot get game info" due to ReadTimeoutError on GOG CDN #2953

Game page for GOG games: "Cannot get game info" due to ReadTimeoutError on GOG CDN #2953

tomfitzhenry commented Aug 4, 2023

tomfitzhenry commented Aug 4, 2023

tomfitzhenry commented Aug 4, 2023

imLinguin commented Aug 4, 2023

tomfitzhenry commented Aug 4, 2023

imLinguin commented Aug 4, 2023

rauldipeas commented Aug 9, 2023

tomfitzhenry commented Aug 10, 2023

rauldipeas commented Aug 10, 2023

Game page for GOG games: "Cannot get game info" due to ReadTimeoutError on GOG CDN #2953

Game page for GOG games: "Cannot get game info" due to ReadTimeoutError on GOG CDN #2953

Comments

tomfitzhenry commented Aug 4, 2023

Describe the bug

Add logs

Steps to reproduce

Expected behavior

Screenshots

Heroic Version

System Information

Additional information

tomfitzhenry commented Aug 4, 2023

tomfitzhenry commented Aug 4, 2023

imLinguin commented Aug 4, 2023

tomfitzhenry commented Aug 4, 2023

imLinguin commented Aug 4, 2023

rauldipeas commented Aug 9, 2023

tomfitzhenry commented Aug 10, 2023

rauldipeas commented Aug 10, 2023