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rodrigovda opened this issue Jul 28, 2023 · 5 comments
Closed

[Windows] Games unplayable, Error invoking remote method 'checkGameUpdates' #2923

rodrigovda opened this issue Jul 28, 2023 · 5 comments
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bug:unconfirmed Someone works on identifying the issue

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@rodrigovda
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Describe the bug

I updated HGL to the latest version 2.9.1 (OS: Winsows 10), logged into my accounts, Installed Dead by Daylight, and this message showed up after ending the download, and it shows up whenever I try to play the game:

An error has occurred! Try to Logout and Login on your Epic account.
Do you want to install the overlay? [Y/n]:[cli] INFO: Preparing to start overlay install...[Core] WARNING: Unable to download manifest from "download.epicgames.com" (status: 403), trying next URL...[Core] WARNING: Unable to download manifest from "download2.epicgames.com" (status: 403), trying next URL...[Core] WARNING: Unable to download manifest from "download3.epicgames.com" (status: 403), trying next URL...[Core] WARNING: Unable to download manifest from "download4.epicgames.com" (status: 403), trying next URL...[cli] INFO: Install directory: C:\Users\Juegos\AppData\Roaming\heroic\tools\eos_overlay
[cli] INFO: Install size: 330.82 MiB
[cli] INFO: Download size: 141.52 MiBTraceback (most recent call last):
File "legendary\cli.py", line 3069, in <module>
File "legendary\cli.py", line 3018, in main
File "legendary\cli.py", line 2268, in manage_eos_overlayFile "legendary\utils\cli.py", line 4, in get_boolean_choice
EOFError: EOF when reading a line
[6604] Failed to execute script 'cli' due to unhandled exception!

As instructed by the message, I've already tried to log out and into my Epic Games account, but that didn't fix the issue.
I also tried deleting Heroic Cache, but no luck.
I thought "Lats time I used Heroic, I also had Epic installed, maybe I need to have EGL installed so heroic uses something from there (I dunno, I was running out of ideas), so I tried installing EGL, but it didn't work either.

I have also checked with other games (A Short Hike), and this error happens too, it isn't exclusive to Dead by Daylight.

I don't know how to troubleshoot this further.

Add logs

(21:01:38) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\legendaryConfig C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary --version
(21:01:38) INFO:    [Legendary]:        Legendary location: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary
(21:01:38) INFO:    [Gog]:              GOGDL location: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl
(21:01:38) INFO:    [Connection]:       Connectivity: check-online
(21:01:38) INFO:    [Connection]:       Pinging external endpoints
(21:01:38) INFO:    [Nile]:             Refreshing library...
(21:01:38) INFO:    [Nile]:             Refreshing Amazon Games...
(21:01:38) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile library sync
(21:01:38) INFO:    [Nile]:             Game list updated, got 373 games
(21:01:38) INFO:    [Backend]:          DRM module staus {
  "neifaoindggfcjicffkgpmnlppeffabd": {
    "name": "Google Widevine Windows CDM",
    "status": "new",
    "version": "1.0.2512.0"
  },
  "oimompecagnajdejgnnjijobebaeigek": {
    "name": "Widevine Content Decryption Module",
    "status": "new",
    "version": "4.10.2557.0"
  }
}
(21:01:39) WARNING: [Backend]:          Protocol already registered.
(21:01:39) INFO:    [Connection]:       Connectivity: online
(21:01:39) INFO:    [Gog]:              Checking if login is valid
(21:01:39) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json auth
(21:01:41) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json --version
(21:01:42) INFO:    [Backend]:          Loading Screen Ready
(21:01:42) INFO:    [Nile]:             Saved user data to config file
(21:01:42) INFO:    [Frontend]:         Refreshing undefined Library
(21:01:42) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(21:01:42) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json auth
(21:01:42) INFO:    [Legendary]:        Refreshing library...
(21:01:42) INFO:    [Legendary]:        Refreshing Epic Games...
(21:01:43) INFO:    [Nile]:             Refreshing library...
(21:01:43) INFO:    [Nile]:             Refreshing Amazon Games...
(21:01:43) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile library sync
(21:01:44) INFO:    [Nile]:             Game list updated, got 373 games
(21:01:44) INFO:    [Legendary]:        Game list updated, got 403 games & DLCs
(21:01:44) WARNING: [Backend]:          Could not determine System Info
(21:01:44) INFO:    [Gog]:              Saved username to config file
(21:01:44) INFO:    [Backend]:          VCRuntime is installed
(21:01:44) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile --version
(21:01:44) INFO:    [Backend]:          Frontend Ready
(21:01:44) INFO:    [Backend]:          Checking for new Heroic Updates
(21:01:44) INFO:    [Backend]:          Checking for current version changelog
(21:01:44) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\legendaryConfig C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(21:01:44) INFO:    [Gog]:              Getting GOG library
(21:01:44) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json auth
(21:01:47) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json auth
(21:01:49) INFO:    [Backend]:          Starting the Download Queue
(21:01:49) INFO:    [Backend]:          Launching Dead by Daylight (Brill)
(21:01:49) INFO:    [Backend]:          Preventing display from sleep
(21:01:49) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\legendaryConfig C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary --version
(21:01:49) INFO:    [Legendary]:        Launching Dead by Daylight: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary launch Brill --language en
(21:01:50) INFO:    [Backend]:          Preventing machine to sleep
(21:01:51) INFO:    [Backend]:          Stopping Power Saver Blocker
(21:01:52) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json --version
(21:01:54) WARNING: [Backend]:          Could not determine System Info
(21:01:54) INFO:    [Backend]:          Stopping Display Power Saver Blocker
(21:01:55) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile --version
(21:02:07) INFO:    [Gog]:              Saved games data
(21:02:08) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(21:02:08) INFO:    [Gog]:              Found 0 game(s) to update
(21:02:08) INFO:    [Legendary]:        Checking for game updates: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(21:02:15) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary --version
(21:02:15) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json --version
(21:02:15) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile --version
(21:02:15) INFO:    [Legendary]:        Checking if EOS Overlay is enabled: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary eos-overlay info
(21:02:17) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary cleanup
(21:02:17) INFO:    [Legendary]:        Found 0 games to update
(21:02:17) INFO:    [Nile]:             Looking for updates...
(21:02:17) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile list-updates --json
(21:02:20) INFO:    [Legendary]:        Abort command "C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary eos-overlay info"
(21:02:20) ERROR:   [Frontend]:         Error: Error invoking remote method 'checkGameUpdates': SyntaxError: Unexpected end of JSON input
(21:02:20) INFO:    [Frontend]:         No cache found, getting data from legendary...
(21:02:20) INFO:    [Legendary]:        Refreshing library...
(21:02:20) INFO:    [Legendary]:        Refreshing Epic Games...
(21:02:21) INFO:    [Legendary]:        Game list updated, got 403 games & DLCs
(21:02:21) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(21:02:22) INFO:    [Frontend]:         No cache found, getting data from gog...
(21:02:22) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json auth
(21:02:22) INFO:    [Legendary]:        Getting EOS Overlay install size: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary eos-overlay install --path C:\Users\Juegos\AppData\Roaming\heroic\tools\eos_overlay
(21:02:24) INFO:    [Gog]:              Getting GOG library
(21:02:24) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json auth
(21:02:27) INFO:    [Legendary]:        Abort command "C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary eos-overlay install --path C:\Users\Juegos\AppData\Roaming\heroic\tools\eos_overlay"
(21:02:29) ERROR:   [Gog]:              There was an error getting games library data Request failed with status code 401
(21:02:29) ERROR:   [Gog]:              There was an error Loading games library
(21:02:29) INFO:    [Frontend]:         No cache found, getting data from nile...
(21:02:29) INFO:    [Nile]:             Refreshing library...
(21:02:29) INFO:    [Nile]:             Refreshing Amazon Games...
(21:02:29) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile library sync
(21:02:29) INFO:    [Nile]:             Game list updated, got 373 games

Steps to reproduce

  1. Install Heroic
  2. Install Dead by Daylight
  3. Press "Play game"
  4. See error

Expected behavior

Clean game installation and game running

Screenshots

No response

Heroic Version

Latest Stable

System Information

  • OS: Windows 10 (Version 10.0.19045 Build 19045)

Additional information

No response
@rodrigovda rodrigovda added the bug:unconfirmed Someone works on identifying the issue label Jul 28, 2023
@rodrigovda
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UPDATE: I tried to install a game (Dead by Daylight) through Epic Games Launcher. to shorten the download, I moved the files manually and when Installing the game it only had to verify the files.

When trying to launch it for the fist time, it asked for admin privileges, I accepted, it launched some command line (blank, I coun't see what it was doing). The game launched fine.

Closed Epic.

Opened Heroic, tried to launch the game, and it launched successfully.

Tried to launch a different game (A short hike), and it launched successfully too.

This seems to indicate to me that Heroic Games Launcher is missing something when installing, since it appears to depend on Epic Games Launcher installing some component first or something.

This is my log now:

(21:33:27) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\legendaryConfig C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary --version
(21:33:27) INFO:    [Legendary]:        Legendary location: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary
(21:33:27) INFO:    [Gog]:              GOGDL location: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl
(21:33:27) INFO:    [Connection]:       Connectivity: check-online
(21:33:27) INFO:    [Connection]:       Pinging external endpoints
(21:33:27) INFO:    [Nile]:             Refreshing library...
(21:33:27) INFO:    [Nile]:             Refreshing Amazon Games...
(21:33:27) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile library sync
(21:33:30) INFO:    [Nile]:             Game list updated, got 373 games
(21:33:30) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json --version
(21:33:31) INFO:    [Backend]:          DRM module staus {
  "neifaoindggfcjicffkgpmnlppeffabd": {
    "name": "Google Widevine Windows CDM",
    "status": "new",
    "version": "1.0.2512.0"
  },
  "oimompecagnajdejgnnjijobebaeigek": {
    "name": "Widevine Content Decryption Module",
    "status": "new",
    "version": "4.10.2557.0"
  }
}
(21:33:32) WARNING: [Backend]:          Protocol already registered.
(21:33:32) WARNING: [Backend]:          Could not determine System Info
(21:33:32) INFO:    [Connection]:       Connectivity: online
(21:33:32) ERROR:   [Gog]:              Unable to syncQueued playtime, userData not present
(21:33:33) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile --version
(21:33:34) INFO:    [Backend]:          Loading Screen Ready
(21:33:34) INFO:    [Nile]:             Saved user data to config file
(21:33:34) INFO:    [Frontend]:         Refreshing undefined Library
(21:33:34) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(21:33:34) INFO:    [Legendary]:        Refreshing library...
(21:33:34) INFO:    [Legendary]:        Refreshing Epic Games...
(21:33:36) INFO:    [Nile]:             Refreshing library...
(21:33:36) INFO:    [Nile]:             Refreshing Amazon Games...
(21:33:36) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile library sync
(21:33:36) INFO:    [Nile]:             Game list updated, got 373 games
(21:33:36) INFO:    [Legendary]:        Game list updated, got 403 games & DLCs
(21:33:37) INFO:    [Backend]:          VCRuntime is installed
(21:33:37) INFO:    [Backend]:          Frontend Ready
(21:33:37) INFO:    [Backend]:          Checking for new Heroic Updates
(21:33:37) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(21:33:37) INFO:    [Gog]:              Found 0 game(s) to update
(21:33:37) INFO:    [Backend]:          Checking for current version changelog
(21:33:37) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\legendaryConfig C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(21:33:37) INFO:    [Legendary]:        Checking for game updates: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\legendaryConfig C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(21:33:42) INFO:    [Backend]:          Starting the Download Queue
(21:33:43) INFO:    [Backend]:          Launching Dead by Daylight (Brill)
(21:33:43) INFO:    [Backend]:          Preventing display from sleep
(21:33:43) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\legendaryConfig C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary --version
(21:33:43) INFO:    [Legendary]:        Launching Dead by Daylight: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary launch Brill --language en
(21:33:43) INFO:    [Backend]:          Preventing machine to sleep
(21:33:43) INFO:    [Backend]:          Stopping Power Saver Blocker
(21:33:45) INFO:    [Legendary]:        Found 0 games to update
(21:33:45) INFO:    [Nile]:             Looking for updates...
(21:33:45) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile list-updates --json
(21:33:46) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json --version
(21:33:48) WARNING: [Backend]:          Could not determine System Info
(21:33:48) INFO:    [Backend]:          Stopping Display Power Saver Blocker
(21:33:49) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile --version
(21:33:49) ERROR:   [Frontend]:         Error: Error invoking remote method 'checkGameUpdates': SyntaxError: Unexpected end of JSON input
(21:33:54) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary uninstall Brill -y --keep-files
(21:33:57) INFO:    [ExtraGameInfo]:    Using cached ExtraGameInfo data for Dead by Daylight
(21:33:57) INFO:    [Legendary]:        Getting more details with 'legendary info'
(21:33:57) INFO:    [ExtraGameInfo]:    Using cached ExtraGameInfo data for Dead by Daylight
(21:33:57) INFO:    [Legendary]:        Getting more details with 'legendary info'
(21:33:57) INFO:    [Legendary]:        Getting more details with 'legendary info'
(21:33:57) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary info Brill --platform Windows --json
(21:33:57) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary info Brill --platform Windows --json
(21:33:57) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary info Brill --platform Windows --json
(21:33:58) INFO:    [Legendary]:        Getting Info from Epic API
(21:33:58) INFO:    [Legendary]:        Getting Info from Epic API
(21:34:00) INFO:    [Legendary]:        installed.json updated, refreshing library
(21:34:00) INFO:    [Legendary]:        installed.json updated, refreshing library
(21:34:00) INFO:    [Frontend]:         Refreshing legendary Library
(21:34:00) INFO:    [Legendary]:        Refreshing library...
(21:34:00) INFO:    [Legendary]:        Refreshing Epic Games...
(21:34:01) INFO:    [Legendary]:        Game list updated, got 403 games & DLCs
(21:34:01) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(21:34:02) INFO:    [Legendary]:        Getting more details with 'legendary info'
(21:34:02) INFO:    [Legendary]:        Getting more details with 'legendary info'
(21:34:02) INFO:    [Legendary]:        Getting more details with 'legendary info'
(21:34:02) INFO:    [Legendary]:        Getting more details with 'legendary info'
(21:34:02) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary info Brill --platform Windows --json
(21:34:02) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary info Brill --platform Windows --json
(21:34:02) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary info Brill --platform Windows --json
(21:34:02) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary info Brill --platform Windows --json
(21:34:03) INFO:    [Legendary]:        Getting more details with 'legendary info'
(21:34:05) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary info Brill --platform Windows --json
(21:34:10) DEBUG:   [Backend]:          {"free":208437497856,"diskSize":1000186310656,"message":"194.12 GiB / 931.5 GiB","validPath":true}
(21:34:12) INFO:    [Legendary]:        Importing Brill.
(21:34:12) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary import --with-dlcs --platform Windows Brill D:\Juegos\Epic\DeadByDaylight
(21:34:12) DEBUG:   [Legendary]:        Using cached install info
(21:34:12) DEBUG:   [Legendary]:        Using cached install info
(21:34:18) INFO:    [Legendary]:        installed.json updated, refreshing library
(21:34:18) INFO:    [Legendary]:        installed.json updated, refreshing library
(21:34:18) INFO:    [Backend]:          Adding shortcuts for Dead by Daylight
(21:34:18) INFO:    [Backend]:          imported Dead by Daylight
(21:34:18) INFO:    [Frontend]:         Refreshing legendary Library
(21:34:18) INFO:    [Legendary]:        Refreshing library...
(21:34:18) INFO:    [Legendary]:        Refreshing Epic Games...
(21:34:19) INFO:    [Legendary]:        Game list updated, got 403 games & DLCs
(21:34:19) INFO:    [Backend]:          Stopping Power Saver Blocker
(21:34:19) DEBUG:   [Legendary]:        Using cached install info
(21:34:19) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(21:34:20) DEBUG:   [Legendary]:        Using cached install info
(21:34:20) DEBUG:   [Legendary]:        Using cached install info
(21:34:20) DEBUG:   [Legendary]:        Using cached install info
(21:34:36) INFO:    [Backend]:          Launching Dead by Daylight (Brill)
(21:34:36) INFO:    [Backend]:          Preventing display from sleep
(21:34:36) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary --version
(21:34:36) INFO:    [Legendary]:        Launching Dead by Daylight: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary launch Brill --language en
(21:34:36) INFO:    [Backend]:          Stopping Power Saver Blocker
(21:34:38) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json --version
(21:34:39) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile --version
(21:34:41) WARNING: [Backend]:          Could not determine System Info
(21:34:41) INFO:    [Backend]:          Stopping Display Power Saver Blocker
(21:34:41) INFO:    [Frontend]:         Refreshing legendary Library
(21:34:41) INFO:    [Legendary]:        Refreshing library...
(21:34:41) INFO:    [Legendary]:        Refreshing Epic Games...
(21:34:43) INFO:    [Legendary]:        Game list updated, got 403 games & DLCs
(21:34:43) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(21:34:51) INFO:    [Backend]:          Launching A Short Hike (d6407c9e6fd54cb492b8c6635480d792)
(21:34:51) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary --version
(21:34:51) INFO:    [Legendary]:        Launching A Short Hike: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary launch d6407c9e6fd54cb492b8c6635480d792 --language en
(21:34:51) INFO:    [Backend]:          Stopping Power Saver Blocker
(21:34:55) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json --version
(21:34:56) WARNING: [Backend]:          Could not determine System Info
(21:34:58) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile --version
(21:35:00) INFO:    [Backend]:          Stopping Display Power Saver Blocker
(21:35:00) INFO:    [Frontend]:         Refreshing legendary Library
(21:35:00) INFO:    [Legendary]:        Refreshing library...
(21:35:00) INFO:    [Legendary]:        Refreshing Epic Games...
(21:35:02) INFO:    [Legendary]:        Game list updated, got 403 games & DLCs
(21:35:02) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(21:38:48) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary --version
(21:38:48) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json --version
(21:38:48) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile --version
(21:38:48) INFO:    [Legendary]:        Checking if EOS Overlay is enabled: C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary eos-overlay info

@arielj
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arielj commented Jul 29, 2023

can you check if the build from this PR #2930 https://github.com/Heroic-Games-Launcher/HeroicGamesLauncher/actions/runs/5701012468

fixes your issue?

@rodrigovda
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can you check if the build from this PR #2930 https://github.com/Heroic-Games-Launcher/HeroicGamesLauncher/actions/runs/5701012468

fixes your issue?

No, it doesn't fix the issue. These were the steps I took to recreate the bug (since I "fixed" it by installing Epic Games Launcher):

  1. Uninstalled Epic Games Launcher and Epic Online Services.
  2. Reboot
  3. Launch regular Heroic 2.9.1
  4. Try to launch game, the error is present (success at recreating bug)
  5. close Heroic.
  6. Extract the build from the PR you linked [Fix] Installation of EOS Overlay #2930 https://github.com/Heroic-Games-Launcher/HeroicGamesLauncher/actions/runs/5701012468
  7. launch it
  8. try to launch the already installed game.
  9. The same Error message appears:
An error has occurred! Try to Logout and Login on your Epic account.
[cli] INFO: Logging in...[Core] INFO: Trying to re-use existing login session...[cli] INFO: Checking for updates...[Core] INFO: Getting authentication token...[cli] INFO: Launching Brill...Traceback (most recent call last):
File "legendary\cli.py", line 3069, in <module>
File "legendary\cli.py", line 2984, in main
File "legendary\cli.py", line 705, in launch_game
File "subprocess.py", line 951, in __init__
File "subprocess.py", line 1420, in _execute_childFileNotFoundError: [WinError 2] The system cannot find the file specified
[10580] Failed to execute script 'cli' due to unhandled exception!
  1. Log contents:
(19:20:50) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\legendaryConfig C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\legendary --version
(19:20:52) INFO:    [Legendary]:        Legendary location: C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\legendary
(19:20:52) INFO:    [Gog]:              GOGDL location: C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\gogdl
(19:20:52) INFO:    [Connection]:       Connectivity: check-online
(19:20:52) INFO:    [Connection]:       Pinging external endpoints
(19:20:52) INFO:    [Nile]:             Refreshing library...
(19:20:52) INFO:    [Nile]:             Refreshing Amazon Games...
(19:20:52) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\nile library sync
(19:20:55) INFO:    [Nile]:             Game list updated, got 373 games
(19:20:55) WARNING: [Backend]:          Could not determine System Info
(19:20:55) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json --version
(19:20:56) INFO:    [Backend]:          DRM module staus {
  "neifaoindggfcjicffkgpmnlppeffabd": {
    "name": "Google Widevine Windows CDM",
    "status": "new",
    "version": "1.0.2512.0"
  },
  "oimompecagnajdejgnnjijobebaeigek": {
    "name": "Widevine Content Decryption Module",
    "status": "new",
    "version": "4.10.2557.0"
  }
}
(19:20:57) INFO:    [Backend]:          Registered protocol with OS.
(19:20:57) ERROR:   [Backend]:          failed to update Error: ENOENT: no such file or directory, open 'C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app-update.yml'
(19:20:57) INFO:    [Connection]:       Connectivity: online
(19:20:57) ERROR:   [Gog]:              Unable to syncQueued playtime, userData not present
(19:20:58) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\nile --version
(19:20:59) INFO:    [Backend]:          Loading Screen Ready
(19:20:59) INFO:    [Nile]:             Saved user data to config file
(19:20:59) INFO:    [Frontend]:         Refreshing undefined Library
(19:20:59) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(19:20:59) INFO:    [Legendary]:        Refreshing library...
(19:20:59) INFO:    [Legendary]:        Refreshing Epic Games...
(19:21:00) INFO:    [Nile]:             Refreshing library...
(19:21:00) INFO:    [Nile]:             Refreshing Amazon Games...
(19:21:00) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\nile library sync
(19:21:00) INFO:    [Nile]:             Game list updated, got 373 games
(19:21:00) INFO:    [Legendary]:        Game list updated, got 403 games & DLCs
(19:21:00) INFO:    [Backend]:          VCRuntime is installed
(19:21:00) INFO:    [Backend]:          Frontend Ready
(19:21:00) INFO:    [Backend]:          Checking for new Heroic Updates
(19:21:00) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(19:21:00) INFO:    [Gog]:              Found 0 game(s) to update
(19:21:00) INFO:    [Backend]:          Checking for current version changelog
(19:21:01) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\legendaryConfig C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(19:21:01) INFO:    [Legendary]:        Checking for game updates: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\legendaryConfig C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(19:21:05) INFO:    [Backend]:          Starting the Download Queue
(19:21:07) INFO:    [Legendary]:        Found 0 games to update
(19:21:07) INFO:    [Nile]:             Looking for updates...
(19:21:07) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\nile list-updates --json
(19:21:08) INFO:    [Backend]:          Launching Dead by Daylight (Brill)
(19:21:08) INFO:    [Backend]:          Preventing display from sleep
(19:21:08) INFO:    [Legendary]:        Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\legendaryConfig C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\legendary --version
(19:21:08) INFO:    [Legendary]:        Launching Dead by Daylight: C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\legendary launch Brill --language en
(19:21:08) INFO:    [Backend]:          Preventing machine to sleep
(19:21:09) INFO:    [Backend]:          Stopping Power Saver Blocker
(19:21:11) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json --version
(19:21:12) ERROR:   [Frontend]:         Error: Error invoking remote method 'checkGameUpdates': SyntaxError: Unexpected end of JSON input
(19:21:13) WARNING: [Backend]:          Could not determine System Info
(19:21:14) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\nile --version
(19:21:16) INFO:    [Backend]:          Stopping Display Power Saver Blocker
(19:21:16) INFO:    [Frontend]:         Refreshing legendary Library
(19:21:16) INFO:    [Legendary]:        Refreshing library...
(19:21:16) INFO:    [Legendary]:        Refreshing Epic Games...
(19:21:18) INFO:    [Legendary]:        Game list updated, got 403 games & DLCs
(19:21:18) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\legendary list --third-party
(19:22:24) INFO:    [Legendary]:        Running command: C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\legendary --version
(19:22:24) INFO:    [Gog]:              Running command: C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\gogdl --auth-config-path C:\Users\Juegos\AppData\Roaming\heroic\gog_store\auth.json --version
(19:22:24) INFO:    [Nile]:             Running command: XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\nile_config C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\nile --version
(19:22:24) INFO:    [Legendary]:        Checking if EOS Overlay is enabled: C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\legendary eos-overlay info
(19:22:27) INFO:    [Legendary]:        Abort command "C:\Users\Juegos\AppData\Local\Temp\2TFctHQWyogHRvKirvEedGpfNs2\resources\app.asar.unpacked\build\bin\win32\legendary eos-overlay info"

@arielj
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arielj commented Jul 29, 2023 •
edited
Loading

just guessing here, but can you try this:

XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\legendaryConfig C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary egl-sync --disable-sync

I'm guessing you had legendary configured to sync your games with the official EGL (since you mention you had that installed), so if you uninstall EGL and the setting is still there it fails

Also check if you have anything in this setting:
image
(that setting may look different on windows, that screenshot is from linux)

@rodrigovda
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just guessing here, but can you try this:

XDG_CONFIG_HOME=C:\Users\Juegos\AppData\Roaming\heroic\legendaryConfig C:\Users\Juegos\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary egl-sync --disable-sync

I'm guessing you had legendary configured to sync your games with the official EGL (since you mention you had that installed), so if you uninstall EGL and the setting is still there it fails

I am sorry but I do not understand what are you suggesting me to do here, what file should I look into to change that? from what to what?

Also check if you have anything in this setting: image (that setting may look different on windows, that screenshot is from linux)

I unchecked the option of "Sync with Installed Epic Games" but it didn't fix the issue.

I however finally solved the issue by doing a clean reinstall of Heroic.

  1. Uninstalled Heroic
  2. Deleted %appdata%\heroic and all contents
  3. Installed Heroic 2.9.1 from scratch

It finally worked.

I don't know what fixed it or what was causing trouble, though.

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