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samples: create conversation, create analysis, export data to BigQuery (#34)
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‎contact-center-insights/createAnalysis.js

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// Copyright 2021 Google LLC
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//
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// Licensed under the Apache License, Version 2.0 (the "License");
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// you may not use this file except in compliance with the License.
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// You may obtain a copy of the License at
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//
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// https://www.apache.org/licenses/LICENSE-2.0
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//
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// Unless required by applicable law or agreed to in writing, software
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// distributed under the License is distributed on an "AS IS" BASIS,
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// WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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// See the License for the specific language governing permissions and
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// limitations under the License.
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//
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'use strict';
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function main(conversationName) {
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// [START contactcenterinsights_create_analysis]
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/**
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* TODO(developer): Uncomment this variable before running the sample.
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*/
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// const conversationName = 'projects/my_project_id/locations/us-central1/conversations/my_conversation_id';
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// Imports the Contact Center Insights client.
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const {
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ContactCenterInsightsClient,
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} = require('@google-cloud/contact-center-insights');
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// Instantiates a client.
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const client = new ContactCenterInsightsClient();
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async function createAnalysis() {
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const [operation] = await client.createAnalysis({
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parent: conversationName,
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});
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// Wait for the operation to complete.
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const [analysis] = await operation.promise();
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console.info(`Created ${analysis.name}`);
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}
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createAnalysis();
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// [END contactcenterinsights_create_analysis]
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}
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process.on('unhandledRejection', err => {
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console.error(err.message);
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process.exitCode = 1;
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});
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main(...process.argv.slice(2));

‎contact-center-insights/createConversation.js

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// Copyright 2021 Google LLC
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//
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// Licensed under the Apache License, Version 2.0 (the "License");
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// you may not use this file except in compliance with the License.
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// You may obtain a copy of the License at
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//
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// https://www.apache.org/licenses/LICENSE-2.0
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//
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// Unless required by applicable law or agreed to in writing, software
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// distributed under the License is distributed on an "AS IS" BASIS,
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// WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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// See the License for the specific language governing permissions and
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// limitations under the License.
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//
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'use strict';
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function main(
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projectId,
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transcriptUri = 'gs://cloud-samples-data/ccai/chat_sample.json',
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audioUri = 'gs://cloud-samples-data/ccai/voice_6912.txt'
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) {
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// [START contactcenterinsights_create_conversation]
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/**
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* TODO(developer): Uncomment these variables before running the sample.
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*/
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// const projectId = 'my_project_id';
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// const transcriptUri = 'gs://cloud-samples-data/ccai/chat_sample.json';
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// const audioUri = 'gs://cloud-samples-data/ccai/voice_6912.txt';
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// Imports the Contact Center Insights client.
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const {
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ContactCenterInsightsClient,
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} = require('@google-cloud/contact-center-insights');
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// Instantiates a client.
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const client = new ContactCenterInsightsClient();
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async function createConversation() {
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const [conversation] = await client.createConversation({
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parent: client.locationPath(projectId, 'us-central1'),
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conversation: {
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dataSource: {
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gcsSource: {
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transcriptUri: transcriptUri,
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audioUri: audioUri,
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},
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},
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medium: 'CHAT',
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},
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});
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console.info(`Created ${conversation.name}`);
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}
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createConversation();
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// [END contactcenterinsights_create_conversation]
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}
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process.on('unhandledRejection', err => {
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console.error(err.message);
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process.exitCode = 1;
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});
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main(...process.argv.slice(2));

‎contact-center-insights/createConversationWithTtl.js

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// Copyright 2021 Google LLC
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//
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// Licensed under the Apache License, Version 2.0 (the "License");
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// you may not use this file except in compliance with the License.
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// You may obtain a copy of the License at
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//
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// https://www.apache.org/licenses/LICENSE-2.0
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//
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// Unless required by applicable law or agreed to in writing, software
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// distributed under the License is distributed on an "AS IS" BASIS,
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// WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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// See the License for the specific language governing permissions and
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// limitations under the License.
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//
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'use strict';
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function main(
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projectId,
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transcriptUri = 'gs://cloud-samples-data/ccai/chat_sample.json',
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audioUri = 'gs://cloud-samples-data/ccai/voice_6912.txt'
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) {
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// [START contactcenterinsights_create_conversation_with_ttl]
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/**
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* TODO(developer): Uncomment these variables before running the sample.
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*/
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// const projectId = 'my_project_id';
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// const transcriptUri = 'gs://cloud-samples-data/ccai/chat_sample.json';
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// const audioUri = 'gs://cloud-samples-data/ccai/voice_6912.txt';
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// Imports the Contact Center Insights client.
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const {
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ContactCenterInsightsClient,
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} = require('@google-cloud/contact-center-insights');
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// Instantiates a client.
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const client = new ContactCenterInsightsClient();
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async function createConversationWithTtl() {
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const [conversation] = await client.createConversation({
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parent: client.locationPath(projectId, 'us-central1'),
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conversation: {
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dataSource: {
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gcsSource: {
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transcriptUri: transcriptUri,
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audioUri: audioUri,
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},
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},
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medium: 'CHAT',
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ttl: {
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seconds: 600,
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},
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},
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});
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console.info(`Created ${conversation.name}`);
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}
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createConversationWithTtl();
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// [END contactcenterinsights_create_conversation_with_ttl]
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}
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process.on('unhandledRejection', err => {
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console.error(err.message);
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process.exitCode = 1;
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});
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main(...process.argv.slice(2));

‎contact-center-insights/exportToBigquery.js

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// Copyright 2021 Google LLC
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//
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// Licensed under the Apache License, Version 2.0 (the "License");
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// you may not use this file except in compliance with the License.
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// You may obtain a copy of the License at
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//
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// https://www.apache.org/licenses/LICENSE-2.0
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//
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// Unless required by applicable law or agreed to in writing, software
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// distributed under the License is distributed on an "AS IS" BASIS,
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// WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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// See the License for the specific language governing permissions and
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// limitations under the License.
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//
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'use strict';
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function main(projectId, bigqueryProjectId, bigqueryDataset, bigqueryTable) {
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// [START contactcenterinsights_export_to_bigquery]
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/**
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* TODO(developer): Uncomment these variables before running the sample.
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*/
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// const projectId = 'my_project_id';
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// const bigqueryProjectId = 'my_bigquery_project_id';
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// const bigqueryDataset = 'my_bigquery_dataset';
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// const bigqueryTable = 'my_bigquery_table';
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// Imports the Contact Center Insights client.
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const {
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ContactCenterInsightsClient,
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} = require('@google-cloud/contact-center-insights');
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// Instantiates a client.
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const client = new ContactCenterInsightsClient();
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async function exportToBigquery() {
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const [operation] = await client.exportInsightsData({
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parent: client.locationPath(projectId, 'us-central1'),
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bigQueryDestination: {
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projectId: bigqueryProjectId,
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dataset: bigqueryDataset,
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table: bigqueryTable,
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},
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filter: 'agent_id="007"',
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});
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// Wait for the operation to complete.
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await operation.promise();
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console.info('Exported data to BigQuery');
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}
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exportToBigquery();
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// [END contactcenterinsights_export_to_bigquery]
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}
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process.on('unhandledRejection', err => {
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console.error(err.message);
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process.exitCode = 1;
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});
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main(...process.argv.slice(2));

‎contact-center-insights/package.json

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"test": "c8 mocha --timeout 600000 test/*.js"
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},
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"dependencies": {
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"@google-cloud/bigquery": "^5.7.1",
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"@google-cloud/contact-center-insights": "^1.4.0"
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},
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"devDependencies": {
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"c8": "^7.1.0",
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"chai": "^4.2.0",
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"mocha": "^9.0.0"
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"mocha": "^9.0.0",
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"uuid": "^8.3.2"
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}
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}

‎contact-center-insights/test/createAnalysis.test.js

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// Copyright 2021 Google LLC
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//
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// Licensed under the Apache License, Version 2.0 (the "License");
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// you may not use this file except in compliance with the License.
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// You may obtain a copy of the License at
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//
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// https://www.apache.org/licenses/LICENSE-2.0
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//
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// Unless required by applicable law or agreed to in writing, software
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// distributed under the License is distributed on an "AS IS" BASIS,
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// WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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// See the License for the specific language governing permissions and
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// limitations under the License.
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//
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'use strict';
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const {assert} = require('chai');
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const {after, before, describe, it} = require('mocha');
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const cp = require('child_process');
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const execSync = cmd => cp.execSync(cmd, {encoding: 'utf-8'});
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const {
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ContactCenterInsightsClient,
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} = require('@google-cloud/contact-center-insights');
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const client = new ContactCenterInsightsClient();
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describe('CreateAnalysis', () => {
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let projectId;
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let conversationName;
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before(async () => {
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projectId = await client.getProjectId();
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});
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after(() => {
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client.deleteConversation({
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name: conversationName,
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force: true,
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});
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});
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it('should create a conversation and an analysis', async () => {
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const stdoutCreateConversation = execSync(
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`node ./createConversation.js ${projectId}`
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);
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conversationName = stdoutCreateConversation.slice(8);
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assert.match(
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stdoutCreateConversation,
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new RegExp(
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'Created projects/[0-9]+/locations/us-central1/conversations/[0-9]+'
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)
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);
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const stdoutCreateAnalysis = execSync(
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`node ./createAnalysis.js ${conversationName}`
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);
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assert.match(
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stdoutCreateAnalysis,
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new RegExp(
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'Created projects/[0-9]+/locations/us-central1/conversations/[0-9]+/analyses/[0-9]+'
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)
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);
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});
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});

‎contact-center-insights/test/createConversation.test.js

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// Copyright 2021 Google LLC
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//
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// Licensed under the Apache License, Version 2.0 (the "License");
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// you may not use this file except in compliance with the License.
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// You may obtain a copy of the License at
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//
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// https://www.apache.org/licenses/LICENSE-2.0
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//
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// Unless required by applicable law or agreed to in writing, software
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// distributed under the License is distributed on an "AS IS" BASIS,
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// WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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// See the License for the specific language governing permissions and
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// limitations under the License.
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//
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'use strict';
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const {assert} = require('chai');
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const {after, before, describe, it} = require('mocha');
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const cp = require('child_process');
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const execSync = cmd => cp.execSync(cmd, {encoding: 'utf-8'});
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const {
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ContactCenterInsightsClient,
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} = require('@google-cloud/contact-center-insights');
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const client = new ContactCenterInsightsClient();
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describe('CreateConversation', () => {
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let projectId;
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let conversationName;
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before(async () => {
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projectId = await client.getProjectId();
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});
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after(() => {
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client.deleteConversation({
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name: conversationName,
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});
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});
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it('should create a conversation', async () => {
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const stdout = execSync(`node ./createConversation.js ${projectId}`);
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conversationName = stdout.slice(8);
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assert.match(
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stdout,
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new RegExp(
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'Created projects/[0-9]+/locations/us-central1/conversations/[0-9]+'
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)
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);
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});
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});

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