[$250] Android & iOS - Onboarding - Volume button is not responsive in "Welcome to Expensify" video

[lanitochka17]

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Version Number: 9.1.31-0
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Email or phone of affected tester (no customers): [email protected]
Issue reported by: Applause - Internal Team

Action Performed:

Precondition:

• User has created a new account (Gmail or Expensifail) on web app and has not signed into hybrid app

1. Launch Expensify app
2. Log in with the new account created on web app for the first time
3. Tap on the volume button in "Welcome to Expensify" video

Expected Result:

Volume button will be responsive

Actual Result:

Nothing happens after tapping on the volume button in "Welcome to Expensify" video

Workaround:

Unknown

Platforms:

Select the officially supported platforms where the issue was reproduced:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Platforms Tested:

On which of our officially supported platforms was this issue tested:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6809524_1745332034080.Screen_Recording_20250422_221533_Expensify.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021915114448863890944
• Upwork Job ID: 1915114448863890944
• Last Price Increase: 2025-04-23

Issue Owner

Current Issue Owner: @abdulrahuman5196

[melvin-bot]

Triggered auto assignment to @laurenreidexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[linhvovan29546]

I think this issue stems from your rewrite video player in the #59896. @JakubKorytko

[JakubKorytko]

I haven't touched the volume button, recently there was an issue with the welcome video related to someone's else PR but it has been reverted I think. Will take a look tomorrow morning and prepare a fix if it is related to any of my video player PR's and if it is not and I will not find an easy fix I will let you know.

[linhvovan29546]

I also noticed that the toggle play button isn’t working :)

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021915114448863890944

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @abdulrahuman5196 (External)

[JakubKorytko]

I see that Help Wanted has been added, should I look into it or leave it to externals?

[linhvovan29546]

I didn’t know that. If you’re interested, feel free to take a look—otherwise, maybe another contributor might be

[JakubKorytko]

Just to be sure, do you want to make those controls reactive?
It feels super anti-intuitive, I think there should be no controls at all and the problem is that they are displayed there.
This video looks more like a banner animation than a real video that someone would want to control, and the code inside FeatureTrainingModal even has controlsStatus set to hide, but for some reason it doesn't work.

App/src/components/FeatureTrainingModal.tsx

Lines 241 to 249 in 9379924

	<VideoPlayer
	url={videoURL}
	videoPlayerStyle={[styles.onboardingVideoPlayer, {aspectRatio}]}
	onVideoLoaded={setAspectRatio}
	controlsStatus={CONST.VIDEO_PLAYER.CONTROLS_STATUS.HIDE}
	shouldUseControlsBottomMargin={false}
	shouldPlay
	isLooping
	/>

[linhvovan29546]

The control displays correctly—I think the issue is that VideoPlayer doesn't have a reportID

[JakubKorytko]

Okay then, today I will open PR to fix this.

[linhvovan29546]

Actually, I was planning to post a proposal for this in case you weren’t interested, but since you're the author and have more context, you're probably the better person for it

[JakubKorytko]

Yeah, tbh I don't think it's that advanced to make a proposal and wait for it to be accepted, as you noticed it's about adding an identifier to the video player in training modal, so I created a quick PR.

[laurenreidexpensify]

This made it to prod last week - #60821 (comment)

I see @DylanDylann and @abdulrahuman5196 listed on the issue - is this a regression and therefore not valid for payment, or is anyone owed for C+ review cc @mountiny

[laurenreidexpensify]

@mountiny can you confirm thanks ^^

[DylanDylann]

@laurenreidexpensify No payment is required here. Let's close it

[mountiny]

Agreed this was a regression from the rewrite of the video player so no payments required here the authors handled it