[$250] Notifications - Notifications not received for new messages in 1:1 DM

[lanitochka17]

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Version Number: 9.0.24.0
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Email or phone of affected tester (no customers): [email protected]
Issue reported by: Applause - Internal Team

Action Performed:

Precondition: user should be Sigedn In on main and secondary devices

1. [Account A] Open app
2. [Account A]Navigate to LHN
3. [Account B] Send a new message to account A
4. Open Notification center

Expected Result:

User should receive a notification for the new message

Actual Result:

Notifications are not received when the user gets a new message

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6580227_1724411797507.RPReplay_Final1724411694.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01f80f872056070187
• Upwork Job ID: 1828726126952094219
• Last Price Increase: 2024-08-28

Issue Owner

Current Issue Owner: @OfstadC

[melvin-bot]

Triggered auto assignment to @miljakljajic (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[lanitochka17]

@miljakljajic FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

[melvin-bot]

@miljakljajic Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01f80f872056070187

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @eVoloshchak (External)

[miljakljajic]

Unfortunately I don't think notifications-related bugs can be worked on externally.

[melvin-bot]

@eVoloshchak @miljakljajic this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[miljakljajic]

Waiting to be picked up internally

[OfstadC]

Not overdue

[OfstadC]

I'm not able to reproduce

[kavimuru]

Not repro in ND app and Hybrid app

ScreenRecording_10-22-2024.21-45-00_1.mp4

ScreenRecording_10-22-2024.21-42-14_1.mp4

[OfstadC]

Thanks @kavimuru - going to close this out since it doesn't seem to be occurring anymore

[IuliiaHerets]

QA team faced with this issue in the latest build - 9.0.71-0

Screenrecorder-2024-12-04-13-43-24-924.mp4

[OfstadC]

This looks like an older issue. I'll review early next week

[OfstadC]

Not able to reproduce

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[OfstadC]

Back from the Holidays - this needs to be reproduced still

[OfstadC]

https://expensify.slack.com/archives/C9YU7BX5M/p1736792483156099

[kavimuru]

Not reproducible anymore.

https://github.com/user-attachments/assets/87b32a67-4a12-46ff-b896-413244301fa6
https://github.com/user-attachments/assets/06dc57db-fb24-47cb-9ee2-cf668836b1b6

[OfstadC]

Thanks @kavimuru !

[OfstadC]

Will try reproducing again myself this week

[OfstadC]

Still not able to reproduce

[OfstadC]

This does seem to surface occasionally, but we haven't been able to reproduce for 2 months - so going to close this out