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1 | 1 | ---
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2 | 2 | title: Enable Global Reimbursements
|
3 | 3 | description: Send international payments
|
| 4 | +keywords: Expensify Classic, foreign bank validation, global reimbursement, Canada, Europe, Singapore, Australia, United Kingdom, international reimbursements |
4 | 5 | ---
|
5 |
| -<div id="expensify-classic" markdown="1"> |
6 | 6 |
|
7 |
| -Enabling global reimbursements allows you to send direct reimbursements to countries worldwide if your company’s bank account is in the US, UK, Canada, Europe, or Australia. |
| 7 | +If your company’s business bank account is in the US, Canada, the UK, Europe, Australia, or Singapore, you can send direct reimbursements to nearly any country worldwide! |
8 | 8 |
|
9 |
| -# For USD accounts |
| 9 | +The process to enable international reimbursements depends on the currency of your reimbursement bank account, so be sure to review the corresponding instructions below. |
10 | 10 |
|
11 |
| -{% include info.html %} |
12 |
| -Before you can complete this process, you must first connect a **verified** U.S. bank account, and your employees receiving payments from this account must also connect their **deposit-only** U.S. bank account. |
13 |
| -{% include end-info.html %} |
| 11 | +--- |
| 12 | + |
| 13 | +# If the Reimbursement Account is in the U.S. (USD) |
| 14 | + |
| 15 | +Before you begin, ensure you have a verified U.S. business bank account connected. Once global reimbursement is enabled on your account, employees receiving payments will connect their **non-USD bank account**. |
14 | 16 |
|
15 |
| -## Step 1: Request global reimbursements |
| 17 | +## Step 1: Connect a U.S Business Bank Account |
16 | 18 |
|
17 |
| -Once your verified U.S. bank account has been added and verified, you can request that global reimbursements be enabled on your account. |
| 19 | +If you haven't already, follow the instructions to [Connect a US Business Bank Account](https://help.expensify.com/articles/expensify-classic/bank-accounts-and-payments/bank-accounts/Connect-US-Business-Bank-Account). |
18 | 20 |
|
19 |
| -## Step 2: Re-verify the bank account |
| 21 | +## Step 2: Verify the Bank Account for Global Reimbursements |
20 | 22 |
|
21 | 23 | 1. Hover over **Settings**, then click **Workspaces**.
|
22 |
| -2. Select the workspace. |
23 | 24 | 3. Click the **Reports** tab on the left.
|
24 | 25 | 4. Ensure that the workspace currency is set to **USD**.
|
25 | 26 | 5. Click the **Reimbursements** tab on the left.
|
26 |
| -6. Ensure that the reimbursement method is set to **Direct** and that the right bank account is selected. |
| 27 | +6. Ensure that the reimbursement method is set to **Direct** and that the correct bank account is selected. |
27 | 28 | 7. Click the **Payments** tab on the left.
|
28 | 29 | 8. Click **Enable Global Reimbursement** next to the bank account.
|
29 |
| -9. Complete the International Reimbursement DocuSign form. |
| 30 | +9. Complete the Global Reimbursement DocuSign form. |
| 31 | +10. Once the form is complete, it is automatically sent to our Compliance Team for review. |
30 | 32 |
|
31 |
| -Once the form is complete, it is automatically sent to our Compliance Team for review. Our Support Team will contact you with more details if additional information is required, which may include: |
| 33 | +**Our Support Team will contact you with more details if additional information is required, which may include:** |
32 | 34 | - An authorization letter
|
33 | 35 | - Proof of address and ID for the reimburser and/or company directors
|
34 | 36 | - Independently certified documentation, such as a shareholder agreement from a lawyer, notary, or public accountant if an individual owns more than 25% of the company
|
35 | 37 |
|
36 |
| -# For AUD, CAD, GBP, and EUR accounts |
| 38 | +## Step 3: Start Reimbursing Internationally |
| 39 | + |
| 40 | +After the bank account is verified for international payments, set the correct bank account as the reimbursement account: |
| 41 | + |
| 42 | +1. Under **Settings** > **Workspaces** > **Group** > **[Workspace Name]** > **Reimbursements** |
| 43 | +2. Select the reimbursement account as the default account. |
| 44 | +3. Ask your employees to add their deposit-only bank account. |
| 45 | + - They can do this by logging into their Expensify accounts, heading to **Settings** > **Account** > **Payments**, and clicking **Add Deposit-Only Bank Account**. |
| 46 | + |
| 47 | +--- |
| 48 | + |
| 49 | +# If the Bank Account is Outside of the U.S (AUD, CAD, GBP, EUR, and SGD Currencies) |
| 50 | + |
| 51 | +**Overview of the International Bank Account Setup:** |
| 52 | +1. Connect the reimbursement account to Expensify. |
| 53 | +2. Complete DocuSign Form. |
| 54 | +3. Expensify's Compliance Team Reviews the Application: Depending on the country, the team approves the request or requests additional documentation. |
| 55 | +4. Expensify sends test deposits to the provided bank account: Expensify asks the customer to confirm test deposit amounts. |
| 56 | +5. Admin Actions Required: |
| 57 | + - Set the reimbursement account under **Settings > Workspaces > [Workspace Name] > Reimbursements**. |
| 58 | + - Ensure employees add their deposit-only bank accounts under **Settings > Account > Payments > Add Deposit-Only Bank Account**. |
37 | 59 |
|
38 |
| -## Step 1: Add the bank account |
| 60 | +## Step 1: Connect the Bank Account |
39 | 61 |
|
40 | 62 | 1. Hover over **Settings**, then click **Workspaces**.
|
41 |
| -2. Select the workspace. |
42 |
| -3. Click the **Reports** tab on the left. |
43 |
| -4. Ensure that the selected workspace currency matches your reimbursement bank account currency. |
44 |
| -5. Click the **Reimbursements** tab on the left. |
45 |
| -6. Set the reimbursement method to **Direct**. |
46 |
| -7. Click **Add Business Bank Account**. |
47 |
| -8. If necessary, click **Switch Country** to select the correct country if not automatically selected. |
48 |
| -9. Enter the bank account details, then click **Save & Continue**. |
49 |
| -10. Complete the International Reimbursement DocuSign form. |
| 63 | +2. Click the **Reports** tab on the left. |
| 64 | +3. Ensure that the selected workspace currency matches your reimbursement bank account currency. |
| 65 | +4. Click the **Reimbursements** tab on the left. |
| 66 | +5. Set the reimbursement method to **Direct**. |
| 67 | +6. Click **Add Business Bank Account**. |
| 68 | +7. Click **Switch Country** and adjust the **Currency** so the information is correct. |
| 69 | +8. Click **Save & Continue**. |
| 70 | +9. Enter the details of your bank account and click **Save & Continue**. |
50 | 71 |
|
51 |
| -Once the form is complete, it is automatically sent to our Compliance Team for review. Our Support Team will contact you with more details if additional information is required, which may include: |
52 |
| -- An authorization letter |
53 |
| -- Proof of address and ID for the reimburser and/or company directors |
54 |
| -- Independently certified documentation, such as a shareholder agreement from a lawyer, notary, or public accountant if an individual owns more than 25% of the company |
| 72 | +## Step 2: Verify the Bank Account for Global Reimbursements |
| 73 | + |
| 74 | +1. Complete the Global Reimbursement DocuSign form. |
| 75 | +2. Once the form is complete, it is automatically sent to our Compliance Team for review. |
| 76 | +3. See the **Requirements for Global Reimbursement** section below to determine which additional information is required to set up international reimbursements for your entity. |
| 77 | +4. If prompted, upload one of the following: |
| 78 | + - **Voided check** with business name and account details |
| 79 | + - **Bank statement** showing the business name and account information |
| 80 | + - **Bank letter** confirming the account details |
| 81 | + |
| 82 | +**Our Support Team will contact you via Concierge with more details if additional information is required.** |
| 83 | + |
| 84 | + |
| 85 | +## Step 3: Start Reimbursing Internationally |
55 | 86 |
|
56 |
| -{% include faq-begin.md %} |
| 87 | +After the bank account is verified for international payments, set the correct bank account as the reimbursement account: |
57 | 88 |
|
58 |
| -**Can multiple people send reimbursements internationally?** |
| 89 | +1. Under **Settings** > **Workspaces** > **Group** > **[Workspace Name]** > **Reimbursements** |
| 90 | +2. Select the reimbursement account as the default account. |
| 91 | +3. Ask your employees to add their deposit-only bank account. |
| 92 | + - They can do this by logging into their Expensify accounts, heading to **Settings** > **Account** > **Payments**, and clicking **Add Deposit-Only Bank Account**. |
| 93 | + |
| 94 | +--- |
| 95 | + |
| 96 | +# Requirements for International Reimbursement |
| 97 | + |
| 98 | +## U.S. |
| 99 | +**Requirements:** |
| 100 | +- ✅ Partner Application Form |
| 101 | +- ✅ Address Verification Document (e.g., utility bill, lease agreement) |
| 102 | +- ✅ Bank Statement for Direct Debit Setup |
| 103 | + |
| 104 | +**Direct Debit Timeline:** |
| 105 | +⏳ Takes 1 day to set up once onboarding is complete and the bank account is verified. |
| 106 | + |
| 107 | +## Canada |
| 108 | +**Requirements:** |
| 109 | +- ✅ Partner Application Form |
| 110 | +- ✅ Address Verification Document |
| 111 | +- ✅ Bank Statement for Direct Debit Setup |
| 112 | +- ✅ Proof of Beneficial Ownership |
| 113 | + |
| 114 | +**Direct Debit Timeline:** |
| 115 | +⏳ Takes 1 day to set up once onboarding is complete and the bank account is verified. |
| 116 | + |
| 117 | +## United Kingdom |
| 118 | +**Requirements:** |
| 119 | +- ✅ Partner Application Form |
| 120 | +- ✅ Address Verification Document |
| 121 | +- ✅ Bank Statement for Direct Debit Setup |
| 122 | +- ✅ Proof of Beneficial Ownership |
| 123 | +- ✅ Copy of ID and Proof of Address for Signatories |
| 124 | + |
| 125 | +**Direct Debit Timeline:** |
| 126 | +⏳ Can only be set up after onboarding is complete. |
| 127 | + |
| 128 | +## European Union |
| 129 | +**Requirements:** |
| 130 | +- ✅ Partner Application Form |
| 131 | +- ✅ Address Verification Document |
| 132 | +- ✅ Bank Statement for Direct Debit Setup |
| 133 | +- ✅ Proof of Beneficial Ownership |
| 134 | +- ✅ Certified Copies of ID & Address for UBOs (Only if the company is in Jersey) |
| 135 | + |
| 136 | +**Special Notes:** |
| 137 | +🇮🇹 Italy: Requires "Codice Fiscale" (Tax Identification Number). |
| 138 | +🇪🇸 Spain: Driver's license not accepted as ID. |
| 139 | + |
| 140 | +**Direct Debit Timeline:** |
| 141 | +⏳ Can only be set up after onboarding is complete. |
| 142 | + |
| 143 | +## Australia |
| 144 | +**Requirements:** |
| 145 | +- ✅ Partner Application Form |
| 146 | +- ✅ Address Verification Document |
| 147 | +- ✅ Bank Statement for Direct Debit Setup |
| 148 | +- ✅ Proof of Beneficial Ownership |
| 149 | +- ✅ Copy of ID & Proof of Address for all Signatories |
| 150 | + |
| 151 | +**Special Notes:** |
| 152 | +Expensify's Compliance Team must send a PDS FSG to company directors before onboarding. |
| 153 | + |
| 154 | +**Direct Debit Timeline:** |
| 155 | +⏳ Takes 1 day to set up once onboarding is complete and the bank account is verified. |
| 156 | + |
| 157 | +## Singapore |
| 158 | +**Requirements:** |
| 159 | +- ✅ Partner Application Form |
| 160 | +- ✅ Address Verification Document |
| 161 | +- ✅ Proof of Beneficial Ownership |
| 162 | +- ✅ Director/Board Resolution |
| 163 | +- ✅ Memorandum & Articles of Association |
| 164 | +- ✅ Certified Copies of ID & Address for UBOs |
| 165 | + |
| 166 | +**Direct Debit Timeline:** |
| 167 | +⏳ Takes 3 weeks to set up. Clients are encouraged to pre-fund the account while waiting. |
| 168 | + |
| 169 | +--- |
59 | 170 |
|
60 |
| -Once your company is authorized to send global payments, the individual who verified the bank account can share it with additional admins on the workspace. This will enable them to be able to send global reimbursements. |
| 171 | +# FAQ |
61 | 172 |
|
62 |
| -**How long does it take to verify an account for global payments?** |
| 173 | +## Can multiple people send reimbursements internationally? |
63 | 174 |
|
64 |
| -The verification process can take anywhere from a few business days to several weeks depending on the information provided in the DocuSign form, if additional information is required for compliance. |
| 175 | +Yes, once your company is authorized to send international payments, the individual who verified the bank account can share it with additional admins on the workspace, enabling them to send global reimbursements. |
65 | 176 |
|
66 |
| -**My employee doesn’t have the option to add their non-USD bank account as a deposit account. What should they do?** |
| 177 | +## How long does it take to verify an account for global payments? |
67 | 178 |
|
68 |
| -Have the employee double-check that their [default workspace](https://help.expensify.com/articles/expensify-classic/workspaces/Navigate-multiple-workspaces) is set as the workspace that’s connected to the bank you’re using to send global payments. |
| 179 | +The verification process can take anywhere from a few business days to several weeks, depending on the information provided in the DocuSign form and if additional information is required for compliance. |
69 | 180 |
|
70 |
| -**Who is the “Authorized User” and the “User” on the International Reimbursement DocuSign form?** |
| 181 | +## Why can't my employee add a non-USD bank account? |
71 | 182 |
|
72 |
| -- **Authorized User**: The person who will process global reimbursements. The Authorized User should be the same person who manages the bank account connection in Expensify. |
73 |
| -- **User**: You can leave this section blank because the “User” is Expensify. |
| 183 | +Make sure your employee's default workspace is set to the one linked to the bank you're using for global payments. They can confirm their default workspace by following [these steps](https://help.expensify.com/articles/expensify-classic/workspaces/Navigate-multiple-workspaces). |
74 | 184 |
|
75 |
| -**Does Global Reimbursement support Sepa in the EU?** |
| 185 | +## Who are the “Authorized User” and the “User” on the International Reimbursement DocuSign form? |
76 | 186 |
|
77 |
| -Global Reimbursement uses Sepa B2B to facilitate payments from EU-based accounts. Sepa Core is not supported. |
| 187 | +- **Authorized User**: The person who will process international reimbursements. The Authorized User should be the same person who manages the bank account connection in Expensify. |
| 188 | +- **User**: Expensify (leave blank). |
78 | 189 |
|
79 |
| -{% include faq-end.md %} |
| 190 | +## Does Global Reimbursement in Expensify support SEPA (Single Euro Payments Area) in the EU? |
80 | 191 |
|
81 |
| -</div> |
| 192 | +Global Reimbursement uses SEPA B2B to facilitate payments from EU-based accounts. SEPA Core is not supported. |
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