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Copy file name to clipboardExpand all lines: docs/articles/expensify-classic/expensify-card/Deactivate-or-cancel-an-Expensify-Card.md
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# For Domain Admins
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To deactivate an employee's Expensify Card:
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1. Hover over **Settings**, then click **Domains**.
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2. Click the name of the domain.
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3. Next to the card, click **Edit Limit**.
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4. Enable the **Custom Smart Limit** toggle to set a specific card limit. If not enabled, the card limit will match the group limit.
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5. Set the **Limit Amount** to $0. Adjusting the Smart Limit to $0 temporarily deactivates the card. The card will only be reactivated if the limit is increased.
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6. Click **Save**.
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To deactivate an employee’s Expensify Card:
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1. Hover over **Settings**, then click **Domains**.
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2. Click the name of the domain.
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3. Next to the card, click **Edit Limit**.
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4. Enable the **Custom Smart Limit** toggle to set a specific card limit. If not enabled, the card limit will match the group limit.
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5. Set the **Limit Amount** to $0. Adjusting the Smart Limit to $0 temporarily deactivates the card. The card will only be reactivated if the limit is increased.
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6. Click **Save**.
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7. Instruct the cardholder to cancel their Expensify card by following the **[For Cardholders](https://help.expensify.com/articles/expensify-classic/expensify-card/Deactivate-or-cancel-an-Expensify-Card#for-cardholders)** section above.
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**Important:** If you suspect fraudulent access to a Domain Admin account, contact Concierge Support via the in-app chat or email at [email protected]. If necessary, we can temporarily manually suspend cards outside of the Expensify Domain.
Copy file name to clipboardExpand all lines: docs/articles/expensify-classic/expensify-card/Dispute-Transaction.md
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# How to Dispute a Transaction
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If you find an incorrect charge on your Expensify Card:
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If you find an incorrect charge on your Expensify Card, follow the steps below. If you are a Domain Admin, follow the steps [here](https://help.expensify.com/articles/expensify-classic/expensify-card/Deactivate-or-cancel-an-Expensify-Card#for-domain-admins) before contacting Concierge Support.
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1. If the charge is **fraudulent**, cancel your card right away (**Settings > Account > Wallet > Request a New Card**).
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2. Contact **Concierge Support**
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3. Provide details about the transaction, including:
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- Date and amount
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- Merchant name
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- Reason for the dispute
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- Date and amount
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- Merchant name
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- Reason for the dispute
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4. We’ll investigate the issue and file a dispute with our card processor on your behalf.
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