Add an email notification to merchant when customer reactivates a subscription

[erikgeurts]

Description

When a customer cancels an active subscription, an email is/can be sent to the merchant to inform them about the pending cancellation.

However, sometimes the customer reactivates their subscription (perhaps immediately because it was a mistake, perhaps a few days later because they reconsidered).

It would be great if there would be an email notification that gets sent to the merchant when the subscription is reactivated. That could be useful, for example so that their account manager knows it is no longer something they need to follow up on.

Product impact

• Does this feature affect WooCommerce Subscriptions? yes
• Does this feature affect WooCommerce Payments? no

[barryhughes]

Hi @erikgeurts,

Thanks for following up on this one.

Can you outline, from your perspective, why this would be better than the existing Processing Order ("thank you for your order") email, or else the Completed Order ("Good things are heading your way") email, which, when enabled, are already dispatched to the merchant and contain details about the associated subscription? If I'm understanding the scenario correctly, this would also be triggered when a customer reactivates a subscription.

In case of any doubt, I'm not arguing against the need for a fresh, Subscription-specific email, but I wanted to talk this out so we have a more complete idea of what we might need (what information this new email should contain, etc).

[erikgeurts]

Dear @barryhughes , thanks for your reply.

I'm referring to a case where a customer cancels their subscription, and while the subscription is still in the 'pending cancellation' stage, they decide to reactivate it. There is no new order involved, so the existing notification emails for orders would not be triggered I assume.

You seem to say that either of these 2 mails you mentioned should be sent when a customer reactivates a subscription, and perhaps that is the case when they create a new subscription after their previous subscription has already fully expired. However, what I see in such cases is simply a new parent order and an entirely new subscription.

[barryhughes]

You are quite right, I inadvertently tested with a subscription that had been (fully) cancelled.