diff --git a/packages/ddp-client/src/livechat/LivechatClientImpl.ts b/packages/ddp-client/src/livechat/LivechatClientImpl.ts
index 973853678f6e6..1d8af7597bbe1 100644
--- a/packages/ddp-client/src/livechat/LivechatClientImpl.ts
+++ b/packages/ddp-client/src/livechat/LivechatClientImpl.ts
@@ -376,6 +376,13 @@ export class LivechatClientImpl extends DDPSDK implements LivechatStream, Livech
 
 		const timeoutControl = TimeoutControl.create(ddp, connection);
 
+		//reconnect after a pause upon timeout
+		timeoutControl.on('timeout', () => {
+			setTimeout(() => {
+				connection.connect();
+			}, 5000);
+		});
+
 		const rest = new RestClient({ baseUrl: url.replace(/^ws/, 'http') });
 
 		const sdk = new LivechatClientImpl(connection, stream, account, timeoutControl, rest);
@@ -386,6 +393,8 @@ export class LivechatClientImpl extends DDPSDK implements LivechatStream, Livech
 			}
 		});
 
+		
+
 		return sdk;
 	}
 }